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Product managers, product executives, and customer advocates at SaaS & Software companies.
Vistaly is built to align product, go-to-market, and delivery teams in one visually connected workspace.
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.
UserVoice does everything it needs to, with a fantastic user experience on top.
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents.
On a more personal note: the contact with anybody from Vistaly has always been more than pleasant and engaging. Support for any type of challenge while onboarding has been swift and reliable.
The experience modifying the maps could be a bit more fluid e.g. more drag and drag support.
Found Vistaly just by chance and I've been incredibly pleased with the thoughtfulness and quality of the product.
The thing that was difficult about Vistaly was getting it setup with the historical context.
The ability to visualize top down from company goals to product solutions is an invaluable asset to managing across your product.
Some learning curve, and it requires you to educate stakeholders on OSTs, which can be a difficult concept to fully grasp.
I've had a great experience with Vistaly, and love the way they are thinking about the future of the product.
At times it can be difficult to juggle the level of detail to add in Vistaly vs your other tools and processes. Weekly updates, PRDs, etc.).
Prioritize real-user-identified key features according to your needs to find your best fit.
UserVoice
Top FeaturesVistaly
UserVoice
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Vistaly
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