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Product managers, product executives, and customer advocates at SaaS & Software companies.
Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.
UserVoice does everything it needs to, with a fantastic user experience on top.
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents.
Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real person great for automation.
The pricing for extra users is really the bad apect of this tool.
I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.
If you are looking for a chatbot, it is useless to go far, Tidio is the one for you.
With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs.
Will tell after few time more but i have problem to contact direct with people due timing.
Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.
Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.
Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.
UserVoice
Tidio
Top FeaturesUserVoice
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Tidio
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