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Product managers, product executives, and customer advocates at SaaS & Software companies.
For organizations looking to build scalable, flexible apps with powerful governance and administration.
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.
UserVoice does everything it needs to, with a fantastic user experience on top.
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents.
We love Airtable's outstanding automation and linking features. Automating repetitive tasks and connecting our data to other platforms has been a breeze, saving us a lot of manual work.
The only problem I have with this software is the terrible iOS applications. If I want to use it on my iPad I do no use the app but rather the web browser due to the lack of functionality.
I literally try to replace as many tools as I can with Airtable because it is so flexible. Using it as the core for client and customer reports is fun and feels like a stable solution.
It's usability is inhibited by the lack of design features. There is no way to upload your own icon for the bases.
This platform is amazing. I love how it combines the flexibility of a spreadsheet interface with great features like file attachments, kanban-style card stacks, calendars, and reporting functions.
Horrid frustrating disapointed in most everything.
Awesome, just awesome everything about the product is awesome, from the price to deployment to use.
The UI is still slightly complicated, and I had a lot of trouble finding documentation on linked fields.
Onome D.: Hello, my name is Onome. I am an artist and facilitator. I am a solopreneur and I give Airtable four out of five stars. Prior to Airtable, I was using Google Drive as my content library, and I find Airtable to be better suited to the job. Well, it just so happened that I was able to receive a template for doing my content management system that made it easier for me to figure out how to organize my content in a fairly straightforward way. It was a bit of a learning curve, even with the template because I mean, there's so many options and so many customizations. So I'd say overall it's a pretty steep learning curve. In my case, having a template made a bit of an easier entry point for me. But even with that entry point, it was a little difficult to understand how to add new columns and customize the database. So I'd say it's a little bit of challenge. I would say that though Airtable has worked just fine for my purposes as a solopreneur, it's better suited to a team of people just because it has so many potential moving parts. And the way in which it is customizable, I think it would be better suited to a team of people, like a group of archivists or a group of social media content managers, that kind of thing. Those teams would be the ones that would best be served by a software like Airtable.
Prioritize real-user-identified key features according to your needs to find your best fit.
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