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Product managers, product executives, and customer advocates at SaaS & Software companies.
Craft.io serves the entire product team — from Product Managers to CPOs — in companies of all sizes, from startups to enterprises like Kimberly-Clark, SAP, Cisco, and Dun & Bradstreet.
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.
UserVoice does everything it needs to, with a fantastic user experience on top.
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents.
It is also a beautifully designed peice of software that is clean, modern, and a joy to use.
Unable to post links with ampersands in the URL in comments. Permalinks stop randomly working and bring to a different view.
It's easy and beautiful, plainly a joy to use it compared to Jira.
Sometimes it's not accurate when it comes to who edited a story/item. This can cause quite the problem for paper trails.
The visualisation is really very clear and I also benefitted greatly for the FREE trial experience. The example project dealt with is intuitive and very easy to follow.
Plenty of bugs and poor usability features. Assigning a story to somebody will move the current swimlane to the first swimlane.
I love that I can use it from the start of a product strategy till managing and releasing. It helps with the full cycle of managing a product.
It can be difficult to navigate, requiring more effort than necessary to discover goods that have not been correctly labeled.
Prioritize real-user-identified key features according to your needs to find your best fit.
UserVoice
Craft.io
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