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Product managers, product executives, and customer advocates at SaaS & Software companies.
Cloud-based solution that helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions.
As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.
We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Sometimes it's hard to navigate in so many coloured numbers on the screen.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket.
UserVoice does everything it needs to, with a fantastic user experience on top.
It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents.
I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.
Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use.
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.
You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category.
This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.
That is the biggest reason for any negative sentiment in my review.
It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.
This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway.
Prioritize real-user-identified key features according to your needs to find your best fit.
UserVoice
Top FeaturesCanny
UserVoice
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