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IT Manager, IT Director, CIO's, system administrators and support technical resources.
MSPs, Higher Education, Healthcare, Public Sector, Start-ups
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm.
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
Currently we're worried about the performance and availability.
Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.
Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.
I hope they continue to improve for the market that each time needs quality and confidence.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
Prioritize real-user-identified key features according to your needs to find your best fit.
C2-ITSM
Top FeaturesIntelligent Service Management
C2-ITSM
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Intelligent Service Management
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