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IT Manager, IT Director, CIO's, system administrators and support technical resources.
IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
Prioritize real-user-identified key features according to your needs to find your best fit.
C2-ITSM
Virima
Top FeaturesC2-ITSM
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Virima
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