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IT Manager, IT Director, CIO's, system administrators and support technical resources.
From start ups to large companies, customers trust Giva with their customer support or help desk needs.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
It is nice to know we also have the flexibility to expand into other Giva modules. Our [SENSITIVE CONTENT] had very positive feedback on Giva and supported the decision to purchase it.
I cannot say there are any features missing. There are lots of functions that I've not had time to try yet.
We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.
There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.
The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.
Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.
The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.
When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.
Prioritize real-user-identified key features according to your needs to find your best fit.
C2-ITSM
Top FeaturesGiva
C2-ITSM
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Giva
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