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IT Manager, IT Director, CIO's, system administrators and support technical resources.
Managed service providers and enterprises who run their own service desks.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
Prioritize real-user-identified key features according to your needs to find your best fit.
C2-ITSM
Top FeaturesAnakage
C2-ITSM
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Anakage
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