Arena QMS vs Dot Compliance: Which is a better fit?

Overall the software has been very useful to our company and the customer service has been outstanding.

Searches are confusing, and notifications are confusing. Circulating documents through Arena is a hassle.

Search options are very helpful; file associations are useful; BOM redline feature is very useful; being able to bookmark documents and the dashboard are also very useful features.

It was difficult to get ahold of customer service and the communication coming from the Arena team was unclear. They were so difficult to work with.

My experience with Arena has been fantastic so far. They aim to please and are improving the product all the time.

The location of all of the tools and features is a little confusing.

The Quality module and Product lifecycle management has been critical to our successful implementation.

There is no out of office function to pause training due dates for employees with an extended out of office.

It is a wonderful product supported by an attentive, knowledgeable, and customer-satisfaction driven team.

It is unclear in some instances as to why a push notification is automated by Salesforce, whereas in other instances there is no push notification.

Bella B

QA IT and CSV

The product is good and easy to implement. The team is excellent, very professional.

Masterbatch records should be only available to QA but not possible. Some document s should be restricted: labels.

The support from the vendor has been outstanding, right from the time we started learning the system and migrated our policies and procedures.

The only downside to Dot Compliance is that the interface is a bit clunky and not very user-friendly. It took me some time to get used to the features and familiarize myself with the program.

QA documentation is made easier by having all quality records in one place and paperless. Audit module is very useful to continuous improvement.

This is the main disadvantage of the system and user compliant.