# Compare ComplianceQuest vs MasterControl Quality Excellence 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ComplianceQuest and MasterControl Quality Excellence based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/136111-148577/ComplianceQuest-vs-MasterControl

---

# ComplianceQuest vs MasterControl Quality Excellence Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ComplianceQuestMasterControl Quality Excellence2/4 selected

[ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[4.6 (112)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/)

[## ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[4.6 (112)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.5

Functionality

4.7

Ease of Use

4.5

Customer Service

4.6

Reviews Sentiment

Based on [112 reviews](#user-reviews)

Positive

105

Neutral

5

Negative

2

[## MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

$25000.00/year

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.1

Customer Service

4.5

Reviews Sentiment

Based on [528 reviews](#user-reviews)

Positive

491

Neutral

35

Negative

2

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## Summary

* * *

Key features rated by users

Features selected based on 4,105 reviews from quality management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Document Management

4.5

Electronic Signature

4.7

Quality Control

4.6

Access Controls/Permissions

4.3

Corrective and Preventive Actions (CAPA)

4.5

90%Fit

High performer

Feature ratings

Document Management

4.6

Electronic Signature

4.8

Quality Control

4.4

Access Controls/Permissions

4.4

Corrective and Preventive Actions (CAPA)

4.1

User satisfaction

User satisfaction

4.6

User reviews[112](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

Ease of use

4.5

Functionality

4.7

Value for money

4.5

Customer support

4.6

User satisfaction

4.5

User reviews[528](https://www.capterra.com/p/148577/MasterControl/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

4.2

Customer support

4.5

Price starts from

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25000Other, Per Year

-   Free version
-   Free trial

Best for

Best for

ComplianceQuest is used by manufacturing companies, medical device manufacturers, pharmaceutical firms, aerospace and defense organizations, automotive industries, and global enterprises.

Best for

MasterControl Quality Excellence is the #1 Quality Management System (QMS) in life sciences.

## User reviews

Pros & cons

Revanth T.

Sr.Software Engineer

> "What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities...."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7125743)

JT

Joshua T.

Co-Founder and Chief Operating Officer

> "Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7070616)

Revanth T.

Sr.Software Engineer

> "It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7125743)

BL

Blythe L.

System Administrator and Quality Document Manager

> "In document management, review process is cumbersome and is not tracked by individual contributors until you push a document..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

BS

Brion S.

Lead Product and Design Manager

> "My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7032779)

BL

Blythe L.

System Administrator and Quality Document Manager

> "Our average resolution time is 10 days, which is appalling and that is an average."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

NC

Nancy C.

Sr. Program Manager

> "ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6626923)

IB

Ismail B.

Application Support Specialist

> "I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7042787)

LA

Leandro A.

Quality Specialist

> "My overall experience has been excellent thanks to the significant time savings achieved through standardization and the..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7046721)

CI

Casidah I.

Marketing and sakes associate

> "The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6858084)

JT

Joshua T.

Co-Founder and Chief Operating Officer

> "The dashboard does show me what needs to be done immediately upon login and it’s mostly decent."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7070616)

BL

Blythe L.

System Administrator and Quality Document Manager

> "They almost never answer your question or correct the problem without a lot of back and forth emails."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

Revanth T.

Sr.Software Engineer

> "In summary, the CQ package has been a very useful tool for managing device complaints."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7125743)

LA

Leandro A.

Quality Specialist

> "The downside would be the dependence on the Salesforce environment."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7046721)

Revanth T.

Sr.Software Engineer

> "This has really helped us in streamlining our complaints management process."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7125743)

BL

Blythe L.

System Administrator and Quality Document Manager

> "I requested the audit trail and did not ever get it."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

DM

Donnie M.

Chief Revenue Officer

> "Also the time for an audit is in approval process which I think is great."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7043804)

BL

Blythe L.

System Administrator and Quality Document Manager

> "It is the worst experience I have ever had in this industry."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

SG

Saouma G.

Internal Auditor

> "Finally I like the user-friendly documentation and intuitive interface."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7055190)

BL

Blythe L.

System Administrator and Quality Document Manager

> "The whole support experience has been disappointing."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7137120)

BE

Basel E.

IT Ops Specialist

> "Their support team has also been very helpful and responsive whenever questions come up."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7136094)

SL

Steve L.

Solutions Architect

> "Their product is ideally built for a standard process which we do not fit."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6631488)

DV

David V.

Director of Operations

> "Really good experience, journey customizing was a bit long but the team met all my needs and were highly experience in..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6861405)

AR

Audra R.

Manager, Corporate Certifications

> "Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5034975)

Andrea V.

Quality Manger

> "Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5023725)

AH

Amanda H.

Quality Systems Specialist

> "When a configuration was requested we did not receive information on impacts of configuration and as a customer were..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___4658462)

BE

Basel E.

IT Ops Specialist

> "It has been reliable overall and works smoothly for our day-to-day needs."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7136094)

TG

Theresa G.

Quality Coordinator

> "well so there are a lot of errors and user functionality is lacking."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5082877)

ER

Elizabeth R.

Quality Director

> "CFR Part 11 compliance built-in is extremely useful, especially for document approvals and training."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6628349)

AR

Audra R.

Manager, Corporate Certifications

> "The support and escalation are just not there when it is needed most."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5034975)

MG

Mayaniranjan G.

Business system analyst

> "Lots of features to explore ,adopting to new changes ."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6815427)

VR

Verified Reviewer

Global IT Manager

> "My biggest complaint is they don't make things customizable."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___4641862)

SL

Steve L.

Solutions Architect

> "It is built on Salesforce which is highly customizable."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6631488)

ZK

Zachary K.

Quality Consultant

> "Only thing I was disappointed with at all was the time frame it took to get the job done, while the sales reps made it sound..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___2909182)

LA

Leandro A.

Quality Specialist

> "ComplianceQuest is a worthwhile investment."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___7046721)

SK

Sooraj K.

Quality Manager

> "changes are not easily accommodated and need a large lead time for CQ dev team to implement changes."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___3388235)

AM

Alex M.

IT Director

> "One of the standout features of ComplianceQuest is its robust compliance tracking system."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5023618)

DA

Daniel A.

Business Systems Analyst

> "There are a few hiccups as is common to third party apps."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___3395710)

SK

Sneha K.

Technology Analyst

> "It has helped most of our clients to eliminate paper-based systems and automate audit management."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___5076450)

Dave M.

COO

> "Deployment was delayed as the out of the box set up did not meet all regulatory requirements for FDA and ISO"

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___2586326)

LW

Laura W.

Staff Business Analyst, Quality Systems

> "The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules..."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___6007067)

LF

Lisa F.

eQMS Administrator

> "Reassigning tasks when employees leave is a chore."

[See full review](https://www.capterra.com/p/136111/ComplianceQuest/#Capterra___2391196)

[View Reviews](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

Marco B.

IT Senior Application Specialist

> "MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7096471)

VR

Verified Reviewer

Sr. Manager, SQA

> "As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

DN

Don N.

Associate director of quality

> "It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022995)

VR

Verified Reviewer

Sr. Manager, SQA

> "Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

NH

Nikolas H.

Quality Engineer

> "MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7131081)

MD

Madeline D.

Quality Engineer

> "Some functions are not intuitive, there is a lot of training to ensure that technicians understand how to navigate the search bar and view only..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023678)

DN

Don N.

Associate director of quality

> "In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022995)

SS

Sarah S.

Quality

> "And users do find the quality excellence tool to be cumbersome, and there is a large training burden for general of you only users as well as end..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023206)

VR

Verified Reviewer

Systems Specialist

> "The automated workflows for things like change control and CAPAs save a lot of time and reduce the back-and-forth emails. Once it’s set up right,..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6861737)

VR

Verified Reviewer

Sr. Manager, SQA

> "The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

TL

Traci L.

Senior MasterControl Specialist

> "The fact that it has enhanced our quality compliance on so many levels; from collaborating on documents to managing and documenting training to..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023039)

AI

Angel I.

Quality Systems Director

> "The other ancillary modules (Audit, Supplier) are clunky and don't get a lot of attention for upkeep like the hot topics (Mx and AI)."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022905)

VP

Victor P.

Vice President, Business Operations

> "Documents and training has been instrumental in bringing up our HIPPA compliance by having an organized central repository with change control..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7024518)

NL

Natasha L.

Sr QA Specialist

> "Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023695)

NF

Nima F.

Sr. Quality Engineer

> "Advanced Quality Events Management (AQEM) within Qx is extremely useful in setting up the workflows that are governed by the various QMS-level SOPs."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022862)

MW

Matthew W.

Quality Engineer

> "I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7024454)

VR

Verified Reviewer

Sr. Manager, SQA

> "Provides a unified platform for document management, training, and electronic forms across quality processes."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

VR

Verified Reviewer

Sr. Manager, SQA

> "We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

ER

Ethan R.

Senior Quality Assurance

> "The Quality Excellence put on by mastercontrol is very informative and has excellent integration and links across all platforms offered both..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6810498)

MC

Marylynn C.

quality engineer

> "Because they have a lot of different customers sometimes the common denominator wins out so there are some features that may not be perfect for..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023863)

JC

Jennifer C.

Quality and Compliance Manager

> "Doc’s & Training Modules make it simple for us to keep our users up to date on the latest docs and keep their training current."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022946)

AO

Amanda O.

Partner

> "The implementation can feel rushed; by the time you are starting to understand the system (infocard structures, etc.)"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023843)

NS

Nancy S.

eQMS Administrator

> "My overall experience is that it has a lot of possibility as you learn the ins and outs of the configuration rules. As I get more experience, I..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6648249)

VR

Verified Reviewer

Sr. Manager, SQA

> "Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

ST

Steve T.

Quality analyst

> "Mastercontrol has been my primary eqms for the last 8 years and the customer support is outstanding and the platform is updated with new features..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023836)

KB

Karina B.

Manager, QMS

> "There are some character limitations within our forms that are difficult to work with."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023068)

SS

Sarah S.

Quality

> "In addition to being an industry leader, they also offer excellent customer support and collaboration on any of your document management or quality..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023206)

KC

Kelly C.

Sr Dir Quality Affairs

> "The current integration has been longer and more painful than previous but in part due to size and scope of our organization."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022799)

AT

Ambrosia T.

Quality Systems Manager

> "I really enjoy the capabilities of MasterControl. When it is full active, it is intuitive and allows our quality group to be efficient and..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022754)

AP

Andrew P.

QMS Administrator

> "The site can be cumbersome to use at first, especially for smaller companies that are not FDA regulated. "

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023673)

Marco B.

IT Senior Application Specialist

> "It’s a great fit for organizations with strict regulatory requirements and structured internal processes."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7096471)

KB

Kalina B.

Quality Eningeet II

> "The import required a lot of manual updates, which was unexpected and time consuiming"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023141)

RA

Rosalia A.

Quality Manager

> "Is a great way to interconnect all the documentation and libraries in complex organizations. Once you learn and adapt to how it os designed is..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022938)

NS

Nancy S.

eQMS Administrator

> "The Jreports portion of this product does not live up to the expectations and performance level of the rest of the suite. "

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6648249)

RS

Rajat S.

Quality Compliance Specialist

> "It makes it easier to track issues, manage audits, and ensure compliance without duplication of effort."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023651)

MN

Mary N.

Quality Engineer

> "Insights doesnt have all the available j reports but j reports is clunky"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6810515)

KB

Karina B.

Manager, QMS

> "We can build customized workflows and forms which helps our company"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023068)

FD

Frances D.

Project Manager

> "Fields that are not used cannot be removed creating end user confusion."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023849)

MD

Madeline D.

Quality Engineer

> "The reduction in time for getting document approvals was extremely helpful along with the improvements in ensuring training is completed."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023678)

RA

Rosalia A.

Quality Manager

> "It can get confusing on the initial configuration and how it works for setting up at the initial part."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022938)

WC

William C.

EQMS Project Manager

> "Overall (and once needed enhancements were rolled out) the AQEM module has been a tremendous improvement in our ability to roll out new process..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023601)

CH

Corneel H.

QA officier

> "Sometimes its overcomplicated and I need to do to much ‘clicks’ to achieve something."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6809515)

JC

Jennifer C.

Quality and Compliance Manager

> "It’s exciting to hear about all of the other products that MasterControl is rolling out and we are actively looking at ways in which those..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022946)

VR

Verified Reviewer

Systems Specialist

> "It’s not super intuitive at first, and unless you have someone to walk you through it, it can feel a bit overwhelming."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6861737)

DN

Don N.

Associate director of quality

> "We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022995)

WS

Willeke S.

QA Projects Manager

> "Not always easy for users to find their documents even with organisers and taxonomy"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6809598)

VN

Vinodh N.

Quality Engineer

> "I like the seamless integration of core quality processes like NCRs, OOTs, MOCs."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022807)

VR

Verified Reviewer

Sr. Manager, SQA

> "Standard reports are unreliable and often blamed on a third-party."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

MO

Michele O.

Quality manager

> "Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023840)

LG

Laura G.

Digital Quality Compliance Manager

> "The lack of audit trail information available to us."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022783)

AI

Angel I.

Quality Systems Director

> "The Qx platform is great at maintaining strong compliance - particularly for Document Control and Training."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022905)

SP

Sarah P.

Quality Engineer

> "Instead, you have to find a collaboration step in your tasks somewhere, then modify step, then click "Add Guest" (which also doesn't make sense..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6140668)

VR

Verified Reviewer

Systems Specialist

> "That said, it did take time to get everything up and running, and I had to rely on support quite a bit in the beginning. But once you get past..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6861737)

FP

Franziska P.

Director Program Management

> "Some features does not fit our processes."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6810491)

LK

Liz K.

Quality Control Specialist

> "The way you can search and collaborate with people in the company is much easier along with the tracking of all revisions is so helpful."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6662925)

WC

William C.

EQMS Project Manager

> "This caused a delay in our ability to launch."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023601)

RA

Rosalia A.

Quality Manager

> "The great support from the team during implementation that took a very old fashion set of documents to a new and able to grow system"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022938)

MB

Maissa B.

eQMS Coordinator

> "This must be done manually which can become time consuming."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023022)

VR

Verified Reviewer

Sr. Manager, SQA

> "The Customer Café provides a space for knowledge-sharing and collaboration across the user community."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

VR

Verified Reviewer

Sr. Manager, SQA

> "Updates are unpredictable and often introduce new issues."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

RD

Richello D.

Sr Document Control Specialist

> "The flexibility of master control has allowed our team to continue to function across long distances."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022829)

VR

Verified Reviewer

Sr. Manager, SQA

> "Support is slow to respond and often unwilling to address known issues."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6863260)

CH

Chelsey H.

Sr Quality Systems Specialist

> "It makes people and companies stay accountable to actions within the system to ensure quality excellence"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023136)

SS

Stephen S.

QA Specialist

> "SEARCH is not consistent or inaccurate"

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023133)

NT

Nikole T.

Manager of Post Market Complaints

> "This gives you the ability to link those investigation together."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022975)

Zack C.

Quality Operations Manager

> "It doesn't integrate well with other modules, its cumbersome, its difficult to setup."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6667297)

MO

Michele O.

Quality manager

> "I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023840)

RG

Ray G.

System administrator

> "User adoption is sometimes difficult."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7024271)

MH

Marsha H.

Senior Manager of Quality Systems

> "The Collaboration process involves multiple users and is key for robust revisions."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022932)

SM

Serenity M.

Quality Assurance / Compliance Supervisor

> "There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time..."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___5039121)

MW

Matthew W.

Quality Engineer

> "I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7024454)

MG

Michael G.

eQMS Systems Engineer

> "The technical support we receive on the lowest tier isn't great."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023736)

LP

Leonardo P.

SQM

> "Very smooth application with aesthetic user interface and solid links to what is desired to explore in quality."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7024340)

VR

Verified Reviewer

Sr Director

> "Attrition of Tech Support causes some inconsistencies in support."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6302607)

VR

Verified Reviewer

Systems Specialist

> "It’s made our processes more efficient and has really helped during audits and inspections."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6861737)

AP

Abner P.

QA - eQMS SysAdmin

> "Reporting still lacks flexibility for end users."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6658165)

VR

Verified Reviewer

Senior Training Manager

> "The integration you get with mastercontrol and the support from the MC community is unmatched."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023459)

DH

Deirdre H.

QA Procedure Analyst

> "Unfortunately, we forget to communicate or consider how certain changes may impact the organization."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___6648362)

LG

Laura G.

Digital Quality Compliance Manager

> "We are able to extract data needed for process improvement."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7022783)

GH

Gabrielle H.

Sr. Training Associate

> "The least thing I like about quality excellence is the implementation and ease of use."

[See full review](https://www.capterra.com/p/148577/MasterControl/#Capterra___7023147)

[View Reviews](https://www.capterra.com/p/148577/MasterControl/reviews/)

## User interface

4.62 (112)

4.49 (528)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ComplianceQuest

Top features

35/39

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Calibration Management
-   Change Management
-   Communications Management
-   Complaint Management
-   Compliance Management
-   Corrective and Preventive Actions (CAPA)
-   Customizable Reports
-   Data Import/Export
-   Defect Tracking
-   Document Coding & Control
-   Document Management
-   Electronic Signature
-   Equipment Management
-   Generative AI
-   Incident Management
-   Inspection Management
-   ISO Standards Management
-   Maintenance Management
-   Nonconformance Tracking
-   Policy Management
-   Quality Control
-   Real-Time Data
-   Reporting & Statistics
-   Risk Assessment
-   Risk Management
-   Statistical Process Control
-   Supplier Quality Control
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Training Management
-   Workflow Management

[See all features](https://www.capterra.com/p/136111/ComplianceQuest/#features)

MasterControl Quality Excellence

31/39

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Calibration Management
-   Change Management
-   Communications Management
-   Complaint Management
-   Compliance Management
-   Corrective and Preventive Actions (CAPA)
-   Customizable Reports
-   Data Import/Export
-   Defect Tracking
-   Document Coding & Control
-   Document Management
-   Electronic Signature
-   Equipment Management
-   Generative AI
-   Incident Management
-   Inspection Management
-   ISO Standards Management
-   Maintenance Management
-   Nonconformance Tracking
-   Policy Management
-   Quality Control
-   Real-Time Data
-   Reporting & Statistics
-   Risk Assessment
-   Risk Management
-   Statistical Process Control
-   Supplier Quality Control
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Training Management
-   Workflow Management

[See all features](https://www.capterra.com/p/148577/MasterControl/#features)

### Recognition

ComplianceQuest is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to MasterControl Quality Excellence

### Deployment & support

ComplianceQuest

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

MasterControl Quality Excellence

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ComplianceQuest

-   By ComplianceQuest
-   Located in United States
-   Founded in 2013

MasterControl Quality Excellence

-   By MasterControl
-   Located in United States
-   Founded in 1994

## Popular Comparisons

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[ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)[4.62 (112)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

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4.7

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4.6

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Price

Contact vendor for pricing

4.2

Features

4.6

4.1

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4.7

[View full comparison](https://www.capterra.com/compare/97557-148577/QT9-Quality-Management-vs-MasterControl)

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4.7

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4.5

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4.4

4.5

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[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[4.49 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/)

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