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Organizations and private event planners who host training, classes, trade shows, meetings, conferences, webinars, or any other events that benefit from schedule mgmt, registration, & marketing tools.
Small, medium and large businesses. ON24 is the only webinar platform built with marketers in mind.
The staff is very easy to work with and they will partner with you to get your final needs achieved. Great Product, great Team, Great Service, great partner.
Also, we often have a lot of weird flukes happen to the site that Troy or team will have to go in and fix. Not being able to have an event range for events that span several days.
I would say Attendease strengths are great and responsive customer service. Functionality wise strengths are- easy to set up simple events and cloning past events.
Lack of flexibility with design elements- I personally don't have issues with this but I know other regions often want to change design elements/ move content blocks around and can't do so.
It is BY FAR the most sophisticated program, and that is exactly what I want for the types of clients and attendants I want to attract. Jamie, Julien and the entire Attendease team are fantastic.
The customer support and service is superb. I am constantly and continuously learning.
They have been very pleased with the results of their webinars and appreciate the result reports that I pull from the system.
Well, the customer service levels can be confusing and seem disjointed (call center vs chat vs account manager) and sometimes not everyone is on the same page.
Excellent company to work with. They make webinars fun and interesting for their customers.
Sometimes the quality can be lacking in the video, this could be a problem on our end. I would also say that the delay between the speaker and the audience can be a little frustrating at times.
Overall, the experience has been very good. The support is excellent, the product is easy to use and has a lot of fantastic features, that have been lacking in other pies of software.
We struggle trying to edit a past webinar, i.e., shorten it, delete slides, etc. Sometimes we want to cut half of a slide out, and struggle with this editing part.
Our team loves the Simulive feature - it is so great not being limited to strictly a live only recording. Being able to re-record as needed is great.
Sometimes if I need to navigate away from the webinar and just have it running in the background as I am listening, it times out. That is more of an end user complaint though.
Lauren N.: My name is Lauren. I'm an events marketing manager. I would rate ON24 as a four, and for more reviews, click below. Previously, we had used GoTo Webinar in Zoom, and they just did not have enough features for us to really get the full customization out of our webinars and get our full stretch of engagement. We chose ON24 because of how much you could customize the platform, customize the emails that go out to our registrants and attendees, and really give a full scope of the action items that they can do while they're in the webinar, how much they can talk with our speakers, and how much that we feel like we can really share with our customer base. I will say getting started was slightly tricky learning everything on the platform, because it was not as user-friendly as it is now. The actual presenter side of the platform has changed a huge amount just in the last couple years with the release of their new elite studio. But once now you get going with all of that, it is all pretty straightforward and they have a great support chat system and support email system as well. I recommend, and I think they'll actually probably make you do this, set up with ON24 representative to walk you through the platform, give you a full demo, full scope, let them ask you what your initiatives are and what you're looking for in this platform so that way they can make sure they can fulfill that for you. But with all their new features and technology coming out, I have a feeling that it could work for nearly everybody, and then just make sure that it looks and feels how you want it to. But otherwise, I think that it's a good move.
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