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Call Box vs JustCall: Which is a better fit?

Updated on November 10th, 2024
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Summary
Features in Call Tracking
4
46
24
Best performer
46
  • Alerts/Notifications
  • Auto-Dialer
  • Call Center Management
User satisfaction
4.3
User reviews11
Ease of use
4.4
Functionality
4.4
Value for money
4.2
Customer support
4.7
4.2
User reviews212
Ease of use
4.3
Functionality
4.1
Value for money
4.3
Customer support
4.3
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Automotive, dental practices, medical practices, veterinary practices, multifamily housing, home services, agencies and publishers, trucking, and RV powersports marine.

JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-08143722-0ef9-46da-82f0-08dbcf6d3658
Alexander D
Wealth Advisor
4.0

Alex: Hi, my name's Alex. I was the student success team manager at Tutorly. And I would give JustCall a four out of five rating. We used JustCall as our phone system for customer service related inquiries and sales related inquiries. Each member of our team had a login for JustCall, and JustCall then integrated with the CRM we were using, which was HubSpot, and all of the call and texts for customer service or sales related needs were then recorded into our CRM. As a manager, I really liked that I could, at real time, monitor a call that one of my sales teams was making, so I could listen to their script work, I can listen to how confident they were on the phone and it would help me better coach my sales team. Additionally, I really liked that a record of the call was then automatically integrated with our CRM. So if there was ever a customer that was saying that they said one thing, I could go back and listen to the call, to listen to the complaint and then address the customer's needs or complaint or whatever the issue was. I thought it was a little bit expensive for what other competitors were offering at the time.

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User interface
136167 video thumbnail}
1 Video
157853 video thumbnail}
1 Video
136167
5 screenshots
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5 screenshots

Call Box

4/46
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Reporting
  • Call Routing
  • Call Scoring
  • Call Scripting
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Campaign Analytics
  • Campaign Management
  • Contact Management
  • Conversion Tracking
  • CRM
  • Customizable Reports
  • Data Import/Export
  • IVR
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Monitoring
  • Multi-Campaign
  • Performance Management
  • Predictive Dialer
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • ROI Tracking
  • Third-Party Integrations
  • Voice Mail
  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Computer Telephony Integration
See All features
Hide Call Tracking Software Features -

JustCall

Top Features
24/46
Show Call Tracking Software Features +
Call Box
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JustCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Call Box
  • By Call Box
  • Located in United States
  • Founded in 1988
JustCall
  • By SaaS Labs
  • Located in United States
  • Founded in 2016
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