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Salesforce Service Cloud vs Caspio: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 14,174 reviews from CRM users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.6
Lead Management
4.5
Sales Pipeline Management
4.8
Reminders
5.0
% Fit
Not enough reviews
Feature ratings
Data Security
--
Contact Management
4.4
Lead Management
5.0
Sales Pipeline Management
4.0
Reminders
--
User satisfaction
4.4
User reviews779
Ease of use
4.1
Functionality
4.4
Value for money
4.2
Customer support
4.2
4.5
User reviews213
Ease of use
4.3
Functionality
4.4
Value for money
4.3
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses in need of service-as-a-software solution for the Communications industry.

Caspio is enterprise-ready and trusted by 15,000 companies across all industries and geographies, including regulated industries that must meet HIPAA, FERPA and GDPR requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Naga kiran C
Software engineer
4.0

Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.

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John F
Data Management Chair
5.0

Speaker 1: Hi, my name is John. I'm the communications chair for a not-for-profit organization. We use Caspio to track member data as well as signups for various services that we provide throughout the summer season. I rate Caspio a five out of five. I evaluated Airtable as a potential solution, but found the data limits to be a bit more severe than what we were looking for, and Caspio provided much better flexibility. The reason I chose Caspio was its overall ease of use, the data views, which provided a great amount of flexibility so that I can create data views, put them behind a password protected page on our association's website, and have people who need to get to the information, get to it. I found that super easy. I also like the loading of the product from Excel spreadsheets. That provides a built-in backup for us. And overall, I found the product to be very intuitive. The onboarding process was pretty straightforward. I was able to define tables that I wanted. I already had a basic design for how the database would be structured. I read some of the onboarding materials and really just played around with it, and I was up and running probably in a couple of days. I think if you are an organization with low transaction volumes and you just want to get your feet wet, Caspio is perfect. The free version supports low, but manageable volumes. Super easy. You can get up and running in a short amount of time, and it really provides a tremendous amount of flexibility. I'm very happy with the product.

How Capterra sources reviews
View all video reviews
User interface
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1 Video
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1 Video
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4 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Salesforce Service Cloud

25/37
  • Customer Journey Mapping
  • Data Security
  • Email Marketing
  • Forecasting
  • Lead Capture
  • Lead Generation
  • Lead Qualification
  • Lead Scoring
  • Marketing Automation
  • Referral Tracking
  • Sales Reports
  • Segmentation
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Interaction Tracking
  • Lead Management
  • Mobile Access
  • Multi-Channel Communication
  • Quotes/Estimates
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide CRM Software Features -

Caspio

Top Features
32/37
Show CRM Software Features +
Salesforce Service Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Caspio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Service Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
Caspio
  • By Caspio
  • Located in United States
  • Founded in 2000
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