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Businesses in need of service-as-a-software solution for the Communications industry.
Caspio is enterprise-ready and trusted by 15,000 companies across all industries and geographies, including regulated industries that must meet HIPAA, FERPA and GDPR requirements.
Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.
The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.
Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.
Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.
Sometimes is a little bit confusing on the new front end.
They seem to want you to be successful, and go the extra mile to help you be successful.
The typical criticism of a technology company would be their inadequate customer service.
The team assigned to manage our transition was caring, courteous and totally focused on a successful implementation of our project.
Some features are on costly tier. Confusing subscription model.
The overall Support structure is also excellent in that the transition from online help to opening a job ticket, and then on to an individual caspio expert is seamless and easy to use.
I don’t like a the option I have with caspio but I’ve used worst before.
Was able to implement with Wix. Feature-rich functionality is very impressive with many great options I had to choose from as I designed our application.
There is a bit of a learning curve if you are unfamiliar with database software. In the beginning I had trouble integrating it into my WordPress website and making it mobile compatible.
Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.
Speaker 1: Hi, my name is John. I'm the communications chair for a not-for-profit organization. We use Caspio to track member data as well as signups for various services that we provide throughout the summer season. I rate Caspio a five out of five. I evaluated Airtable as a potential solution, but found the data limits to be a bit more severe than what we were looking for, and Caspio provided much better flexibility. The reason I chose Caspio was its overall ease of use, the data views, which provided a great amount of flexibility so that I can create data views, put them behind a password protected page on our association's website, and have people who need to get to the information, get to it. I found that super easy. I also like the loading of the product from Excel spreadsheets. That provides a built-in backup for us. And overall, I found the product to be very intuitive. The onboarding process was pretty straightforward. I was able to define tables that I wanted. I already had a basic design for how the database would be structured. I read some of the onboarding materials and really just played around with it, and I was up and running probably in a couple of days. I think if you are an organization with low transaction volumes and you just want to get your feet wet, Caspio is perfect. The free version supports low, but manageable volumes. Super easy. You can get up and running in a short amount of time, and it really provides a tremendous amount of flexibility. I'm very happy with the product.
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