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Salesforce Service Cloud vs BiznusSoft Field Service: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,435 reviews from Field Service Management users.
% Fit
Not enough reviews
Feature ratings
Mobile Access
4.3
Scheduling
4.7
Billing & Invoicing
4.3
Quotes/Estimates
3.3
Maintenance Scheduling
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
--
Scheduling
--
Billing & Invoicing
--
Quotes/Estimates
--
Maintenance Scheduling
NA
User satisfaction
4.4
User reviews779
Ease of use
4.1
Functionality
4.4
Value for money
4.2
Customer support
4.2
4.6
User reviews17
Ease of use
4.5
Functionality
4.5
Value for money
4.8
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses in need of service-as-a-software solution for the Communications industry.

We tend to the service management needs of any industry through innovative software modules.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Naga kiran C
Software engineer
4.0

Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

Salesforce Service Cloud

Top Features
36/39
  • Documentation Management
  • Resource Allocation
  • Workforce Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • CRM
  • Customizable Fields
  • Customizable Forms
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • File Storage
  • Forms Management
  • GPS
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real-Time Data
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Third-Party Integrations
  • Workflow Management
  • Work Order Management
See All features
Hide Field Service Management Software Features -

BiznusSoft Field Service

28/39
Show Field Service Management Software Features +
Salesforce Service Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BiznusSoft Field Service
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Service Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
BiznusSoft Field Service
  • By BiznusSoft
  • Located in United States
  • Founded in 2013
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