Nextiva Contact Center vs Salesforce Service Cloud: Which is a better fit?

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.

With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services.

The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success.

There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.

Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.

Roman R

Entrepreneur

The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.

The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.

Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.

Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.

Sometimes is a little bit confusing on the new front end.