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Businesses in need of service-as-a-software solution for the Communications industry.
Web-based code enforcement solution for government agencies (city, town, and county) looking for solutions in community development, public works, and business administration.
Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.
The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.
Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.
Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.
Sometimes is a little bit confusing on the new front end.
Very user friendly format. Having the ability to set up the steps and word them to fit your city's procedures is a great benefit.
The addresses are difficult to locate at time that waste time for me.
This makes tracking our code enforcement cases statues so easy to track with just a click. I love that it even makes the liens that have to be filed for me automatically and tracks them.
My problems might because we're a small agency, and don't use the program according what y'all had in mind. But, my supervisor prints out a review at end of month to show council.
The MyGov software has been the best tool we have ever used for tracking and maintaining records for our Code Enforcement operations.
If anything, I disliked the need to click too many times to complete a process or workflow.
Like that it is very simple to use. Makes tracking my tickets so easy to track.
Which means an inspector will have to open a separate case for each violation.
Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.
Prioritize real-user-identified key features according to your needs to find your best fit.
Salesforce Service Cloud
Top FeaturesCode Enforcement
Code Enforcement
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