# Compare Salesforce Service Cloud vs Oracle PeopleSoft 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Salesforce Service Cloud and Oracle PeopleSoft based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136189-155958/Salesforce-vs-Oracle-PeopleSoft --- # Salesforce Service Cloud vs Oracle PeopleSoft Features and Cost Comparison Last updated June 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Service CloudOracle PeopleSoft2/4 selected [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [825 reviews](#user-reviews) Positive 754 Neutral 54 Negative 17 [## Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 213 Neutral 59 Negative 11 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,257 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Mobile Access 4.3 Scheduling 4.8 Billing & Invoicing 4.3 Quotes/Estimates 3.3 CRM 4.8 \--%Fit Missing features Feature ratings Mobile Access NA Scheduling NA Billing & Invoicing NA Quotes/Estimates NA CRM NA User satisfaction User satisfaction 4.5 User reviews[825](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.1 User reviews[283](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.7 Customer support 3.9 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. Best for PeopleSoft can serve corporations, private businesses, government entities, or academic institutions. ## User reviews Pros & cons AL Alex L. Senior associate > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177) Harshul S. Sr Tech support Specialist for Network Operations > "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) PD Patricia D. Client Serves Advocate > "What I liked most about salesforce service cloud was that any information that you needed to know about the customer was..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) JJ Jannette J. Senior Data Management > "Performance can lag when managing a high volume of cases or large datasets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) JJ Jannette J. Senior Data Management > "It helped centralize customer data and automate processes, though some features were complex and required additional..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) PD Patricia D. Client Serves Advocate > "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) Harshul S. Sr Tech support Specialist for Network Operations > "The automation helps lot too, like routing cases or sending updates without me doing manually." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) ClJ Céline J. Social Media Manager > "Salesforce is expensive and has a steep learning curve." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490) VR Verified Reviewer IT Support Analyst > "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) JS Jelfry S. Sales agent > "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180) SN Suraj N. Inside Product Specialist > "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317) RR Riley R. Legal project analyst > "Without proper training or a dedicated admin, it is easy to miss out on useful functionality." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) PK Paris K. Customer Experience Representative > "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772) RR Riley R. Legal project analyst > "I really liked being able to see the full customer history alongside active cases, emails, and chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) VR Verified Reviewer Salesforce Consultant > "It can be kind of expensive so really think about what you neeeeeed vs what you want." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) VR Verified Reviewer Digital asset manager > "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) VR Verified Reviewer Software Engineer > "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568) VR Verified Reviewer Digital asset manager > "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) AA Aditya A. Customer Service Representative > "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) AA Aditya A. Customer Service Representative > "Also, the billing dashboard isn’t the most straightforward to interpret." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) JP Jessica P. Team Leader > "It also glitches quite often from overload." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) PF Ping F. Operations Analyst > "It also allows tailor made functions to suit individual needs" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) EB Eric B. Salesforce Administrator > "The cost of SF licenses can be prohibitive. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034) VR Verified Reviewer Prinicpal Test Engineer > "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) VJ Vershley J. IT Consultant > "Most of the configurations can be done via configurations super fast." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) RR Riley R. Legal project analyst > "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) KT Kremena T. Executive Assistant > "Cost: More expensive than some competitors1." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221) Harshul S. Sr Tech support Specialist for Network Operations > "The interface clean once you learn it, and it easy to track customer issues from start - finish." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) MG Max G. Investor > "The system is not responsive on mobile devices." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) MS Madhusudan S. Software Engineer > "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222) VR Verified Reviewer IT Support Analyst > "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) WT Weronika T. Manager > "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) VR Verified Reviewer Salesforce Consultant > "Service cloud was super helpful for out customer support." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) MO Mohammad O. Director > "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) VR Verified Reviewer Digital Marketing > "Our team did have to go through training to learn how to use, but most can use with no issues now." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7124053) JM Jayson M. Founder > "Salesforce in general is expensive." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) VJ Vershley J. IT Consultant > "Very simple to set up, even creating a new fields does not require much technical experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) DS Douglas S. President > "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951) VM VINCE M. Director of Maintenance > "Ease of use and the basically unlimited customization that is possible." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196) MO Mohammad O. Director > "This can be a disadvantage in areas with poor internet connectivity." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) LMW Lwin Mar W. Marketing Director > "Salesforce Service Cloud is the most reliable and accurate customer service tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081) LG Letlet G. Sales and Marketing > "The cost of Service Cloud could also be a problem." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623) NM Natalie M. Analyst > "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in the..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) YG Yoel G. Sales Manager > "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) BF Brandy F. Referrals Specialist > "The constant glitches and technical issues" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3796769) Laura H. Human Resources Generalist > "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782) MF Michael F. Owner > "It takes a long time for my staff to learn how to use it. And it can be complicated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987) YG Yoel G. Sales Manager > "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) AK Ashutosh K. Content Writer > "Not that much that hamper my productivity but yes it run very slow sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064) QB Quishea B. Financial Forms Processor > "Salesforce offers excellent tools for case management and it great to use with other platforms." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039) JB Justine B. Director > "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) JM Justin M. Enablement Specialist > "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557) Ngalla B. CEO > "It's a little expensive compared to other softwares and the services it offers." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228) CA Cassandra A. Owner > "It was easily trainable, able to be incorporated into our systems and customer service is great" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712) Lillian G. Human Resources Generalist > "It's a complex program with a lot to learn before you can use it effectively." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777) DC Drew C. Salesforce Application Administrator > "Console apps make it easy to access all information in one easy to navigate location." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281) VR Verified Reviewer Sr. Network Engineer > "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529) VR Verified Reviewer Advisor > "Easy to use system, with step by step guidance to ensure a truly quality experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146) PR Phil R. Photographer > "The software is slow to load and the learning curve is steep." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230) MV Magdalena V. Consultant > "Plenty of integrations, deeply adaptable to your business’ needs." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6390726) Jahnvi K. Associate manager > "This software can never be used without training, so that is a short coming" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903) NB Nicholas B. Analyst > "It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4909577) YY Yaseen Y. Softwate Engineer > "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616) AA Aditya A. Customer Service Representative > "That reliability is a big deal when you’re trying to help customers in real time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) EG Edgar G. Director > "It is very expensive and you need special training to use it" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3714687) SR Sugiti R. Pharmacist > "It has helped increase our opportunities in the management field." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355) César E. ASSOCIATE Institutional & VC > "I think is a bit expensive and difficult to use at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4557484) Jessica B. SALES SUPPORT SPECIALIST > "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335) BG Barkha G. Customer Service Representative > "Apart from that, the chat panel becomes slow when there are more than 3 active chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797) DT Delicia T. Communities manager > "Perfect for field workers to put in work orders" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) AO Ayomikun O. Snr. Technical Support Engineer > "Easily integrates with other products." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102) VS Vikash S. Lead Engineer > "UI is not open enough to have its own CSS and get away from typical looks and feel" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3039334) [View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ME Madison E. Quality Improvement Consultant > "Having easy access to tax documents, paychecks, and health enrollment information has been extremely helpful as..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6567632) JD Jacob D. Assistant Athletic Director > "No assistance from support, incredibly unfriendly for us as managers and doesn’t give you the ability to manage..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6849995) VR Verified Reviewer Academic Advisor > "It has been adaptable to a higher education setting and has generally been very reliable." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) JH Jamon H. Director - Treasury > "User interface lacks imagination, and is somewhat disconnected from normal business transaction flow" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6612599) VR Verified Reviewer Academic Advisor > "I have found PeopleSoft to be a reliable tool as a higher education employee." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) AO Anthony O. HRBP > "Right now it seems Peoplesoft is outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6107976) VR Verified Reviewer Data Analyst > "Great product for large companies and very user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6872541) DL Dawnne L. Executive Assistant > "The onboarding process is a bit tedious as you are going through it, but necessary." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) LH Laura H. BOC > "Oracle was great about changing their view of the product to be better at being visually appealing to the eye..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RG Rashmi G. CBS Support Rep > "Sometimes it's hard to resolve the issues quickly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3878640) MF Maizy F. Music Director > "It's used in-house, and has made it easy for information to be gather (from Oracle database) and disseminated to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Software Developer > "There are limitations to the software in that it isn't as modern or cloud-based as other systems like ADP." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3087601) TD Taraiya D. HR Business Parner-Compensation > "I also liked the option of having multiple work assignments set up for a single employee to show the different..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) OO Olga O. CGA > "Often when new modules are introduced, it takes a while to get them working right just because it's a massive..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) NP Naseer P. Sr.Buyer > "It is easy and simple to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4974713) HJ Hedaia J. Planning Manager > "I also think the user interface's simplicity is outdated and needs to be updated, as it frequently bores me." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) DB Debra B. General Manager > "Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3070904) HJ Hedaia J. Planning Manager > "In spite of the fact that this isn't always a bad thing, you must always stop working while technology..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) VR Verified Reviewer ACCOUNTS OFFICER > "initial startup requires proper learning and hands on, but as compared to other accounting packages, its quite..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4420170) Michael F. Organizational Change Consultant > "The design is a bit flat and unexciting" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3288867) MF Maizy F. Music Director > "Overall, we have used PeopleSoft for years, and have had little issues with it. Despite it being a basic tool,..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) RS Rachel S. Program Facilitator > "I often have to call for help from colleagues when pulling reports or reference my own training notes because of..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) TS Tami S. assistant digital merchandiser > "It's very easy to transfer data within the compute cloud, and migrate data from testing & dev to the cloud." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3500459) TD Taraiya D. HR Business Parner-Compensation > "The system is complicated and has many layers." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) VR Verified Reviewer Workday Developer > "One of the best ERP product where we can customize the system however we want." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3410401) AJ Aamir J. Engineer > "The UI looks really dated and the software does not seem flexible enough to accommodate workflows." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) NA Nancy A. Risk Management Specialist > "PeopleSoft is an efficient, effective general ledger tool, both for daily users and those who just need to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2684633) Misty F. recruiter > "i dont love it but dont hate it either it could be a little more interactive" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3181118) AG Abhishek G. Consultant > "Its an awesome application and with the required functionality to run the ERP" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3392956) JP Jennifer P. Administrative Assistant II > "The program doesn't work well with all version of my browser. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) JG Joseph G. Accounting Manager > "reporting is intuitive, queries are powerful, book to bank is great, workflow is wonderful" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3604293) SS Sheetal S. BSA hr systems > "Slow,less intuitive.not user friendly and features are there but difficult to find.its sturdy but very dull user..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2300446) OO Olga O. CGA > "It is a great program that can handle many tasks of a large organization." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) HB Henry B. Digital Media Specialist > "Takes a lot of time to learn and customer service, if reachable, are not very helpful." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2473430) DL Dawnne L. Executive Assistant > "Extremely user friendly, very intuitive to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) RS Rachel S. Program Facilitator > "I don't find it to be intuitive and the interface appears outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) LH Laura H. BOC > "For the most part user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) AJ Aamir J. Engineer > "Also, i have not seen any use of 2 factor authentication." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) CH Cathy H. HR & Recruiting Manager > "Overall, Workday was improving and gave greater flexibility and ease of use than PeopleSoft." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3431516) JP Jennifer P. Administrative Assistant II > "The options to choose can get fairly confusing. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) VR Verified Reviewer Senior Administrator > "It have very stable customisation options and can be used for wide range of users." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) AJ Aamir J. Engineer > "The experience is okay but does not fare well with other competitors." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) EB Eric B. Safety Director and HR Administrator > "I did not have any other comparable software to reference to but I had no issues using it. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3014699) VR Verified Reviewer Senior Administrator > "Costly updates" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) [View Reviews](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) ## User interface 4.46 (825) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) 4.07 (283) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Salesforce Service Cloud Top features 40/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Automation - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/136189/Salesforce/#features) Oracle PeopleSoft 2/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Automation - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#features) ### Recognition Salesforce Service Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports Oracle PeopleSoft is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Salesforce Service Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Oracle PeopleSoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Service Cloud - By Salesforce - Located in United States - Founded in 2003 Oracle PeopleSoft - By Oracle - Located in United States - Founded in 1977 ## Popular Comparisons [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136189/Salesforce-vs-Salesforce) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.0 Features 4.6 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/155958-194565/Oracle-PeopleSoft-vs-TeamViewer) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (351)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Contact vendor for pricing Price $100/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155958-254088/Oracle-PeopleSoft-vs-ServiceNow) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-155958/Freshservice-vs-Oracle-PeopleSoft) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136189/LiveAgent-vs-Salesforce) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-155958/Atera-vs-Oracle-PeopleSoft) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136189/LiveChat-vs-Salesforce) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.0 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-155958/Pulseway-vs-Oracle-PeopleSoft) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/136189-157279/Salesforce-vs-Dynamics-365) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Contact vendor for pricing Price $29/month 4.0 Features 4.4 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144825-155958/BOSS-Solutions-vs-Oracle-PeopleSoft)