Salesforce Service Cloud vs Re:plain: Which is a better fit?

Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.

Roman R

Entrepreneur

The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.

The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.

Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.

Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.

Sometimes is a little bit confusing on the new front end.

I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there.

For years the only two things that I've been struggling with are. Changing the position of the widget.

I just thought of trying it once but since then have been in love with it.

Lack of online tracking of incoming clients on the site, for example, at what stage to provide professional advice to a client.

I love the product as its make me easy to get connected with the new enquiries through my phone and features are very easy to use.

Andrew A

CEO, co-founder

When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later.

The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram.

My project is the largest youth entrepreneurship development program in Russia. We had a problem - a lack of a tool for fast communications with participants who use our website.