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Assembled vs Salesforce Service Cloud: Which is a better fit?

Updated on February 4th, 2025
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Summary
Key features rated by users
Features selected based on 2,810 reviews from Workforce Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Employee Scheduling
4.8
Clock In/Out
--
Attendance Tracking
--
Timesheet Management
4.6
Payroll Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Employee Scheduling
5.0
Clock In/Out
NA
Attendance Tracking
NA
Timesheet Management
NA
Payroll Management
NA
User satisfaction
4.7
User reviews62
Ease of use
4.6
Functionality
4.4
Value for money
4.7
Customer support
4.9
4.4
User reviews779
Ease of use
4.1
Functionality
4.4
Value for money
4.2
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Assembled is built for rapidly scaling global support teams. Our customers include Stripe, Autodesk, Brooks Running, Hubspot, Robinhood, and Restaurant Brands International.

Businesses in need of service-as-a-software solution for the Communications industry.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Naga kiran C
Software engineer
4.0

Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.

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User interface
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136189 video thumbnail}
1 Video
195644
5 screenshots
136189
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Assembled

Top Features
35/43
  • Compliance Tracking
  • Document Storage
  • Employee Onboarding
  • Payroll Management
  • Recruitment Management
  • Self Service Portal
  • Sick Leave Tracking
  • Workflow Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In/Out
  • Compliance Management
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Labor Forecasting
  • Mobile Access
  • Performance Management
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting/Analytics
  • Shift Swapping
  • Skills Tracking
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
See All features
Hide Workforce Management Software Features -

Salesforce Service Cloud

28/43
Show Workforce Management Software Features +
Assembled
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Service Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Assembled
  • By Assembled
  • Located in United States
  • Founded in 2018
Salesforce Service Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
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