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Businesses in need of service-as-a-software solution for the Communications industry.
Not provided by vendor
Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
The only thing that is a little bit annoying with the platform is that whenever the cache gets stuck, it fails to load all of my dashboards.
The best, it has really growth throughout the years, we have managed to integrate some tools such as Nice In contact, VRA, and even LucidChart flowcharts. It deploys and works above and beyond.
Overall, their stability seems to have problems at the worst times. There have been several outages regarding email and reporting over the past months.
Amazing tool to receive incoming calls and chats and log interactions. It has improved the way we provide information to a customer and the way we create and resolve incoming tickets.
Sometimes is a little bit confusing on the new front end.
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it.
I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied.
One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses.
I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk.
Customizing option is less comparing to others2. It is not designed to support any small business or organisation3.
Good product for call and communicate with client. It's trusted and easy using, productive application and easy to understand.
It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.
Naga Kiran: I'm Naga Kiran. I'm technical lead working in L&T Infotech. Our company is in technical side. We implement Salesforce technology for many companies. Rating I give for Salesforce Service Cloud is four out of five. Salesforce Service Cloud is used in our company as a ticketing system. Previously, we used to have Legacy ServiceNow ticketing system, but now we have replaced with Salesforce Service Cloud. So, that is where we are using it for now. Salesforce Service Cloud offers us many configuration stuff. You don't want to know program to design like Automated Logic. Instead, you have lot of automation in-built in Salesforce. Salesforce provides that to us, so that we can use in our environment and it will be useful for achieving all the service-related issues. One thing that I like the most about Salesforce Service Cloud is it offers lots of automation, which can be easily... It's point-and-click interaction. You don't want to learn coding also. It's just point-and-click interaction, where you can achieve those automations. For example, you can create different teams. In support system, you require different teams, right? So, you can create different teams and you can measure the quantity, how much days it is staying in the queues. Everything can be done easily in the point-and-click interaction in Salesforce Service Cloud. One thing which I feel bad about Salesforce Service Cloud is the license cost. The license cost feels a little bit more when you compare with the competitors. Second thing is the UI. It is offering us Salesforce Lightning, but still that UI is not up to HTML standards. There, Salesforce can improve a bit.
Prioritize real-user-identified key features according to your needs to find your best fit.
Salesforce Service Cloud
Top FeaturesZendesk Talk
Zendesk Talk
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