Ricochet vs Bravo Store Systems: Which is a better fit?

Athena A

Office Administrator

Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information.

Athena A

Office Administrator

There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back.

In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing. My favorite part of this software is how customizable it is to fit your personal needs.

Carina C

Founder

Another thing I dislike is the limited information on reports.

I am very pleased with this software and I am excited for the new features that are planned for the upcoming year.

You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

I find this software very easy to use - the training is great and follow up is super easy - the people I have talked to have been very knowledgable and help me.

When you use the scrap refining process, there is no option for ACH which is odd since that is how most refiners pay out.

User-Friendliness, training webinars, expeditious technical support are a few of the many reasons why we sided with Bravo. It's by far the best quality, and most cost effective product on the market.

Extremely rude when I complained. All they care about is hitting you with fees above your monthly service.

Great software and awesome customer support. Hands down the best I have ever experienced.

The buy out of compupawn is how on a general level fail, they were not prepared to do the support for compupwn customers.

The entire Team at Bravo, from the top to bottom, has been awesome to work with and made sure we were happy and working efficiently on all workstations at all stores.

I had been using compupawn for the better part of 6 years. Being forced to change products was my only real problem, but it all worked out in the end.