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Smartsupp vs TrueLark: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 3,056 reviews from Live Chat users.
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
4.2
Chat/Messaging
5.0
Real-Time Monitoring
5.0
Contact Management
3.8
Screen Sharing
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
--
Real-Time Monitoring
NA
Contact Management
NA
Screen Sharing
NA
User satisfaction
4.6
User reviews343
Ease of use
4.8
Functionality
4.4
Value for money
4.4
Customer support
4.5
4.7
User reviews45
Ease of use
4.7
Functionality
4.4
Value for money
4.6
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Smartsupp is your personal online shopping assistant combining live chat, chatbots, and video recordings. We drive sales through conversation and help you turn webshop visitors into loyal customers.

We serve appointment-driven businesses in the dental, beauty, wellness, and fitness markets.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
136251
4 screenshots
169752
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Smartsupp

Top Features
24/31
  • Collaboration Tools
  • CRM
  • Document Storage
  • Email Management
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Contact Management
  • Customizable Branding
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

TrueLark

15/31
Show Live Chat Software Features +
Smartsupp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TrueLark
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsupp
  • By Smartsupp
  • Located in Czechia
  • Founded in 2013
TrueLark
  • By TrueLark
  • Located in United States
  • Founded in 2017
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