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Smartsupp is your personal online shopping assistant combining live chat, chatbots, and video recordings. We drive sales through conversation and help you turn webshop visitors into loyal customers.
Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.
I found this app through my friend, I have to say it exceeded my expectations and I am very happy with the program. I will be happy to recommend it to friends who have small businesses.
There is another problem, with alerts and alarm voices. They does not work on my cellphone at all.
The Android app is also very good. Finally, the ease of use of the platform is excellent.
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
We had some problems with the time zone settings.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
I was not able to discover the weak points of the app.
The support I received during the setup is amazing. They are very proactive and fast in replying.
Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.
Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
The lack of Analytics data. The confusing setup when the bot is large.
Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries.
The platform can get "confused" over keywords and global connections, and this can result in some strange replies from the bot.
It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages.
Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates.
Prioritize real-user-identified key features according to your needs to find your best fit.
Smartsupp
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