# SAP Sales Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SAP Sales Cloud Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/compare/136351-153454/Dynamics-365-vs-SPM

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# 

 SAP Sales Cloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SAP Sales Cloud

## What is SAP Sales Cloud?

Gives organizations the power of real-time planning and fast communication by tracking, prioritizing, and coordinating tasks.

## What is SAP Sales Cloud used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

68%

Neutral

32%

Negative

0%

Starting price

$57

Per User, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SAP Sales Cloud

4.1 (22)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$57

per user, per month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (22)

Ease Of Use

4.0 (18,100)

Value For Money

4.1 (20)

Value For Money

4.0 (12,789)

Customer Service

3.9 (21)

Customer Service

4.1 (14,021)

## SAP Sales Cloud alternatives

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.5 (497)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/153454/SPM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.7 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Third-Party Integrations

4.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Data Import/Export

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Lead Management

4.4 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Pipeline Management

4.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Contact Database

4.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

SAP Sales Cloud 26 features

Define levels of authorization for access to specific files or systems

Tracking, calculating, and paying commissions and earnings to employees

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Import and export data to and from software applications

Graphical representation of data

Defines specific deal parameters to negotiate and secure deals

Form predictions based on past and present data/trends

Track interaction history by documenting conversations for contacts

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Arrange tasks based on the level of priority or urgency

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automate processes to manage leads, contacts, opportunities and sales activities

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.0 (22)

4.0

Based on 22 reviews

## Pricing

Value for money

4.1 (20)

Basic

$57.00

Value for money

4.1 (20)

4.1

Based on 20 reviews

## Integrations

[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (21)

3.9

Based on 21 reviews

## User reviews

Overall rating

4.1

Based on 22 reviews

Filter by rating

5(10)

4(5)

3(7)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Melissa Z.

Physician Assistant

Medical Practice

### "Very good for record keeping"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

February 18, 2026

Very good. The important part was that the information entered was reviewed and i was compensated appropriately

Pros

It was easy to enter information in the text boxes. I appreciated how certain boxes were already checked off in advance

Cons

The boxes to check off were small and surfing the mouse to the exact spot to "check" off was time consuming

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

AFEF L.

ASSISTANTE COMMERCIALE

Retail

### "C'est mon HERO !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2025

Je peux la décrire comme une expérience fluide, intuitive et centralisée, visant à améliorer l'efficacité des équipes commerciales tout en facilitant la gestion de la relation client.

Pros

Rationalise et automatise le processus de vente, ce qui permet aux équipes de vente de se concentrer sur les tâches à forte valeur ajoutée plutôt que sur le travail administratif

Cons

C'est logiciel sans faute, je ferai un nouvel avis si j'en trouverai.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dylan C.

marketing

Food & Beverages

### "Smarter work with less time executed"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 15, 2024

Having all the customer data saved allows for better campaign execution, making each customer more satisfied and with more personalized attention where each customer feels more valued and thus happier, making them feel valued by the company

Pros

Boost sales growth with more professional strategies by providing more extensive training with more effective knowledge to advisors so that they can achieve more sales in less time. The efficiency of each advisor has improved with smarter sales and better analysis, so that sales processes are faster, smarter and more successful in less time, so that each sale is better planned with more experienced advisors. Less appropriate for people who are not patient with the learning process, which is long but worthwhile.

Cons

It has a high complexity of use in which it is not easy to learn in hours, it requires days of learning to be able to use all its tools correctly

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VL

valerian l.

Support

Accounting

### "Software that brings success."

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 20, 2023

Overall I'm very happy with using this software. SAP uses artificial intelligence. It really gives affordable suggestions for making a decision.

Pros

SAP Sales Cloud is a very useful software. The interface is intuitive. It helps me maintain relationship with customers. SAP offers analytics that helps me make a right decision.

Cons

Undoubtedly SAP makes very quality products. But for my region price is a bit high.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sai R.

Client Project Manager

Internet

### "Efficient CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2023

Experience working with SAP Sales Cloud has been great

Pros

SAP Sales Cloud is an effective CRM platform to manage contacts, pipeline! It makes your teams collaborative and increases productivity and ROI

Cons

SAP Sales Cloud is less dynamic when compared to Salesforce

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Recommendations from partners

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Carol C.

CRM Marketing Manager

Restaurants

### "SAP Sales Cloud is the best growth tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 19, 2023

SAP's Sales Cloud solution allows us to manage sales efficiently and provide scalable segmentation and targeting with minimal training. I am attracted to the idea of the tool and the ease with which most people can look at contract documents. The application is very easy to use and allows for further integration with other ERP systems.

Pros

It is more efficient than the "old" contract procedure that involves printing, signing and writing documents in PDF format, plus you have to pay for it. I enjoy the automated authorization system that has also simplified permissions management and can be deployed in the cloud by multiple cloud service tenants, each of which is a cloud service provider. This is very beneficial for users who do not want to open 3 links for each related CRM application. Instantly, true analytics data can be accessed. What attracts me the most is the many options to manage marketing spend or all marketing tasks with the tool.

Cons

I think it is difficult to learn at first. While the collaborative writing techniques are used, there is no alternative to identify conflicts easily. I felt this added too many unnecessary steps to the procedure we normally follow as a company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Siddhant T.

Consultant

Financial Services

### "Evaluation of SAP Sales Cloud"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 7, 2023

At first dealing with the client information and access the same was difficult, as all work is on paper and to check the particular client information we expected to check the documents and it was exceptionally tedious work. By utilizing SAP Sales cloud, it lessen the time and representative work productivity likewise increment.

Pros

Sales cloud gives us a complete arrangement of instruments, administrations, and applications to with dealing with our client connections. It gives us the capacity to rapidly and effectively track client collaborations and guarantee that client request are taken care of actually and productively.

Cons

The primary downsides of Sales Cloud is its intricacy. It tends to be hard to explore and see every one of the elements and apparatuses accessible, especially for those new to the framework. Also, the expense related with utilizing the framework can be restrictive for certain associations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JV

Jan V.

CTO

Management Consulting

### "Modern Cloud CRM by SAP?"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

September 27, 2021

A great step forward for SAP into cloud CRMs. Integration with ERP and other SAP products is made easier, rollout can be done relatively quickly for straightforward use cases. In case of advanced customizations, there are some burdens and limitations to overcome.

Pros

UI is quite modern compared with older SAP products Customizability and extensibility API and SDK support for advanced use cases Integration with other SAP family products, especially ERP, is somewhat easier

Cons

UI can be a bit hard to navigate and not as user friendly Technology stack is a bit strange, combining legacy SAP elements with some modern approaches Speed and responsiveness sometimes lags behind modern competitors

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FG

FATMA G.

Dealer Management Specialist

Automotive

### "Useful both for sales team and customers"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 15, 2021

Overall i like the product, it definitely shows you and your company more professional from customer aspect.

Pros

I don't have too much experience with this software. The most I likes so far is that it offers wonderful reporting for both sides. It offer pros and cones widely to persuade customer for their investments. It also guides the sales team and offers suggestions to optimize.

Cons

It is little bit complex tool, so i think it is not very easy to use. Also you can live some problems when entering CRM data and frozen problems on reports.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Luis S.

Mkt Manager

Retail

### "Too heavy for today's need of modern contact centers"

4.0

Overall Rating

4.0

4.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

June 9, 2020

Need to mantain and manage a contact center team.

Pros

Reliable and customization. You can setup a bunch of things but only if you are an expert on SAP systems and objects.

Cons

Too heavy to work with, slow and sluggish. Also the user experience is not very good and not easy to explain to a new operator.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/153454/SPM/reviews/)

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