# Compare ServiceBox vs BigChange 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceBox and BigChange based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/136363-149479/ServiceBox-vs-JobWatch-powered-by-BigChange

---

# ServiceBox vs BigChange Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceBoxBigChange2/4 selected

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

[## ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

JS

AR

Based on [168 reviews](#user-reviews)

Positive

147

Neutral

20

Negative

1

[## BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Starting Price

£14.95/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

CG

JC

Based on [270 reviews](#user-reviews)

Positive

240

Neutral

22

Negative

8

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Synchroteam

4.4 (95)

* * *

Starting Price

$49.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

### ServiceTrade

4.6 (342)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Limble

4.8 (753)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Service Fusion

4.3 (308)

* * *

Starting Price

$245.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,164 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

Mobile Access

4.1

Scheduling

4.6

Billing & Invoicing

4.4

Quotes/Estimates

4.3

CRM

NA

79%Fit

Feature ratings

Mobile Access

4.1

Scheduling

4.4

Billing & Invoicing

3.8

Quotes/Estimates

4.1

CRM

5.0

User satisfaction

User satisfaction

4.3

User reviews[168](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

User satisfaction

4.5

User reviews[270](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$35Per User, Per Month

-   Free version
-   Free trial

Price starts from

£14.95Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for HVAC contractors, plumbing contractors, electrical contractors, commercial service contractors, industrial maintenance contractors, and fire safety contractors.

Best for

BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.

## User reviews

Pros & cons

JS

Joel S.

Sales Marketing Lead

> "We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our Sales..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

BS

Benjamin S.

Owner

> "With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816318)

AR

Anna R.

Client Coordinator

> "It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

TW

Todd W.

general manger

> "emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884226)

GV

Gary V.

HVAC senior service technician

> "I like the fact that along with adding the information on the job that it also includes the labor and the appropriate purchase order..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816864)

TB

Tyler B.

HVAC

> "The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

KV

Kurt V.

Assistant Plumber

> "It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032272)

CM

Claudette M.

Bookkeeper

> "not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6580451)

TG

Tarek G.

Manager

> "I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

HT

Hau T.

Service Manager

> "Software only work online, so if you have no internet or cell coverage you won't be able to do anything."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

TB

Tyler B.

HVAC

> "The app feels like an early access/beta that still needs a lot of polishing, yet I haven’t seen a useful update in over a year and a..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

FZ

Frank Z.

Electrician

> "it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032240)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help fix..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

AR

Anna R.

Client Coordinator

> "I like that the program allows us to keep records of our customers and their equipment all in one place."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

CD

Connor D.

Foreman tower technician

> "Aswell as not being able to input when offline to be automatically updated in when returning online."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

CB

Curtis B.

General Manager

> "It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884190)

HT

Hugo T.

Estimator Project Manager

> "For example, when I send an email, I want to remove the WO document, but it is not allowed."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6586858)

TF

Tony F.

Owner

> "The system also integrates well with other tools, like our invoicing processes, further streamlining our workflows."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

BE

Bryan E.

Service Manager

> "Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6690857)

CB

Cam B.

Operations Manager

> "It’s highly customizable, allowing us to tailor it to our specific needs, and their communication about updates is excellent—we..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

TB

Tyler B.

HVAC

> "The flow and layout is often archaic and difficult."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

TL

Trevor L.

Construction Electrician

> "I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few weeks..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873369)

JV

Justin V.

HVAC tech

> "Font is small and makes it difficult to read."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

SO

Stefanee O.

Office Admin

> "A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

HT

Hau T.

Service Manager

> "It has PM feature but is not very robust."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

TF

Tony F.

Owner

> "ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive training."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

CD

Connor D.

Foreman tower technician

> "The app seems quite useless, you can't do anything with it without opening the webpage."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

TF

Tony F.

Owner

> "Overall, Service Box has allowed us to be more efficient and responsive to our customers’ needs, which is invaluable in a service..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

AD

Adam D.

Refrigeration mechanic

> "Sometime hard to find notes on specific equipment"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579500)

CB

Cam B.

Operations Manager

> "Another bonus is its ability to link with accounting software (though we haven’t taken advantage of this feature yet, but it’s..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

SO

Stefanee O.

Office Admin

> "Customer service was always hit or miss."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

GH

Greg H.

President

> "The mobile app allows our guys to check and work from anywhere."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6581185)

BB

Brian B.

Owner

> "Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___4362152)

TG

Tarek G.

Manager

> "Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects)."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

TF

Tony F.

Owner

> "It is difficult to use."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

JS

Joel S.

Sales Marketing Lead

> "ServiceBox has been a huge factor in our productivity in our company."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

AK

Ahmad K.

Director

> "sometimes the mobile app is not doing what it is supposed to do ."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___3849645)

Maxine L.

BD Manager

> "The biggest pro for us is they fully integrate with Sage 50 Canada."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873393)

JS

John S.

Labor Forman

> "I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411941)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

GB

Greg B.

Wastewater Operator

> "The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426451)

JV

Justin V.

HVAC tech

> "It’s easy to share customer and job site information with other technicians."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

TC

Tanya C.

Administrative Assistant

> "there is not much option of customization like we can not customize the layout of invoices or workorder"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411592)

EH

Edvard H.

Co owner

> "I like that service box is integrated with quick books."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

SH

Sara H.

AR/AP

> "The search feature is not reliable due to how it sorts through keywords."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

TF

Tony F.

Owner

> "Being mobile is critical for me as the owner, and Service Box makes this possible."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

JL

Jeff L.

Owner

> "Some issues with glitching on mobile platform (on occasion) needs some additional features"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2414102)

PR

Phoebee R.

Office Administration

> "I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7033657)

CS

Clayton S.

Electrician

> "Hit the check in or out and the submit button sometimes don’t respond and sits in loading"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411910)

EH

Edvard H.

Co owner

> "I like that a lot of our business needs are under one platform"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

MG

Matthew G.

Technical Team Lead

> "Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420312)

JS

Jeremy S.

Electrician

> "My experience has been largely positive with very few hiccups or steep learning curves."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816443)

PP

PETER P.

president

> "some items re hard to find, for example, changing client information once it has been set up"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420854)

TS

Travis S.

Manager IT

> "For the most part, it's good it helps keep our company organized and on track and the price is not bad either."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6602992)

SH

Sara H.

AR/AP

> "It is not what we thought it was going to be and does not function how we'd hoped."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

TF

Tony F.

Owner

> "This flexibility allows me to stay connected to the business no matter where I am."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

SH

Sara H.

AR/AP

> "Too small and clustered."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

LO

Lia O.

Vice President

> "Pricing is very affordable - considering the amount of time saved when implemented."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816347)

LK

Lucas K.

Foreman

> "We have difficulty seeing where the other workers are."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426443)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "I strongly recommend if you don't have Service Box get it, the cost is very fair and well worth it in the long run."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

RS

Roger S.

Office Manager

> "It is really larger and more complicated than we need! "

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426454)

[View Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/)

CG

Calum G.

Procurement & Operations

> "The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

TW

Tammy W.

Office Manager

> "We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

JC

Jason C.

New Business Director

> "My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827637)

SS

Samantha S.

Operations Manager

> "There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

MM

Melissa M.

Customer Service Manager

> "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5003626)

GW

Gary W.

Manager

> "The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

SS

Samantha S.

Operations Manager

> "Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

GW

Gary W.

Manager

> "Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

CJ

Cooon J.

Head of Relations

> "Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

CJ

Cooon J.

Head of Relations

> "Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

ML

Matthew L.

Sales Operations Anaylst

> "Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825042)

DC

Dave C.

Director

> "We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

AS

Anmol S.

Associate software engineer

> "It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6055775)

TW

Tammy W.

Office Manager

> "The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

TL

Tina L.

CRM & Data Delivery Manager

> "Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5060215)

JL

Jonathan L.

Operations manager

> "Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

SS

Samantha S.

Operations Manager

> "This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

MH

Mark H.

IT Project Coordinator

> "If you have multiple systems you cannot use them both with the same e-mail easily."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5051382)

AJ

Abby J.

Operations Support Supervisor

> "The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4890314)

HM

Hannah M.

Office Manager

> "Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

CG

Calum G.

Procurement & Operations

> "Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

RC

Ricky C.

MD

> "Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

AW

Alexina W.

Office Manager

> "Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4896832)

RC

Ricky C.

MD

> "This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

TW

Tammy W.

Office Manager

> "This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

KB

Kyle B.

Head of Systems Development

> "The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4544307)

HA

Hanaan A.

Control Centre Manager

> "I really like using BigChange as it lets everyone update the sites in one central point"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

JM

Jake M.

Operations Director

> "We end up having to send this as a separate schedule which isn't ideal."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

DC

Dave C.

Director

> "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

GW

Gary W.

Manager

> "The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

JS

Joe S.

Technical Support and Project Engineer

> "The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

JV

Jane V.

Compliance manager

> "The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885202)

DC

Dave C.

Director

> "Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

BS

Byron S.

Director

> "It’s too clunky - multiple pop ups and no real organisational system"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

HA

Hanaan A.

Control Centre Manager

> "It can be used as a central system for all colleagues and employees."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

JL

Jonathan L.

Operations manager

> "Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

NM

Nikki M.

Helpdesk Manager

> "The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4452120)

JM

Jake M.

Operations Director

> "Not enough characters permitted within the quoting description."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

KS

Kim S.

Sales Coordinator

> "Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4379515)

VC

Vicky C.

Office Manager

> "The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3688447)

ST

Suzanne T.

Transport Manager

> "On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827024)

CM

Chris M.

Surveyor

> "The lack of MOT certification, this costs us thousands of pounds a year."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

CJ

Cooon J.

Head of Relations

> "From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

GW

Gareth W.

Managing Director

> "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

PW

Paulette W.

Helpdesk Team Leader

> "In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296)

OS

Oliver S.

Chief Operating Officer

> "There's a lack of Data analysis available."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

HM

Hannah M.

Office Manager

> "So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

SM

Stephen M.

Director

> "Not all the reports appear to tabulate correctly"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6263129)

WW

Wayne W.

Transport Manager

> "big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4889983)

LL

Luke L.

BDM

> "As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4721139)

RL

Rob L.

Property Manager

> "We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

CO

Chloe O.

Finance Director

> "We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

BS

Byron S.

Director

> "It’s helped us grow 30%The tech support are amazing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

RG

Robyn G.

Administrator

> "I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3751912)

CC

Carly C.

director

> "Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4628567)

JS

Joe S.

Technical Support and Project Engineer

> "The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

RL

Rob L.

Property Manager

> "Really good features to enable us to move away from paper based scheduling and reporting."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

RC

Robyn C.

Head of Field Operations

> "Not easy to work out how to use reporting etc, without using the university."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943000)

JO

Jemma O.

Operations Manager

> "We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3093018)

TCC

Terry Clark C.

MD

> "We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

HB

Hannah B.

Company Secretary

> "The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545330)

NA

Nick A.

Door Engineer

> "It sometimes runs slow especially when running service sheets on a multiple door site"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4543991)

KB

Keith B.

ELECTRICIAN

> "Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4752800)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "Not completing jobs without a purchase order as site can be put on stop."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

HM

Hannah M.

Office Manager

> "Any changes to any reports can be carried out much easier as we used to use paper copies of reports. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

DL

Dan L.

MD

> "The app design seems a bit dated and slow compared to others such as ServiceM8."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704729)

OS

Oliver S.

Chief Operating Officer

> "Overall, Big Change has been the transformation our company was needing."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

GW

Gareth W.

Managing Director

> "We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "You can use the new ideas portal for any suggestions you have to better the system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

David T.

Director

> "There have been a few outages in the past which halt operations"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704815)

CM

Chris M.

Surveyor

> "The onboarding process was very professional and relatively straight-forward."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

TCC

Terry Clark C.

MD

> "Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

GM

Greg M.

Director

> "They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4236094)

AB

Alan B.

Environmental Manager

> "The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3036185)

PW

Paulette W.

Helpdesk Team Leader

> "For me personally, Big Change is the most easiest system to use. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296)

SB

Simon B.

MD

> "We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2861284)

EC

Emma C.

Project Administrator

> "Road Crew are also very helpful."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827040)

RM

Ryan M.

Office Administrator

> "On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2310203)

PD

Paddy D.

Operations Manager

> "Easy to use by both field technicians and back office alike."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5052774)

CO

Chloe O.

Finance Director

> "We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

[View Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

## User interface

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)

4.32 (168)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

4.48 (270)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

ServiceBox

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/136363/ServiceBox/#features)

BigChange

Top features

35/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#features)

### Recognition

ServiceBox is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to BigChange

### Deployment & support

ServiceBox

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BigChange

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceBox

-   By Jobbox Software
-   Located in Canada
-   Founded in 2011

BigChange

-   By Simpro Software
-   Located in Australia
-   Founded in 2002

## Popular Comparisons

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$35/month

Price

Contact vendor for pricing

4.1

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136363-153475/ServiceBox-vs-FieldPulse)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149479-153475/JobWatch-powered-by-BigChange-vs-FieldPulse)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

$35/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136363-194155/ServiceBox-vs-BuildOps)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$35/month

Price

$39/month

4.1

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-136363/Jobber-vs-ServiceBox)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

£14.95/month

Price

$39/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-149479/Jobber-vs-JobWatch-powered-by-BigChange)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$35/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

$35/month

Price

$245/month

4.1

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-136363/Service-Fusion-vs-ServiceBox)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

£14.95/month

Price

$245/month

4.3

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

$35/month

Price

Contact vendor for pricing

4.1

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136363-162600/ServiceBox-vs-Limble-CMMS)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/149479-162600/JobWatch-powered-by-BigChange-vs-Limble-CMMS)