# Compare ServiceBox vs FieldPulse 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare FieldPulse and ServiceBox based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/136363-153475/ServiceBox-vs-FieldPulse

---

# FieldPulse vs ServiceBox Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FieldPulseServiceBox2/4 selected

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

[## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [408 reviews](#user-reviews)

Positive

381

Neutral

17

Negative

10

[## ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Kv

AR

Based on [168 reviews](#user-reviews)

Positive

147

Neutral

20

Negative

1

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,928 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

Not enough reviews

Feature ratings

Mobile Access

4.5

Scheduling

4.6

Billing & Invoicing

4.5

Quotes/Estimates

4.5

CRM

4.0

71%Fit

Missing features

Feature ratings

Mobile Access

4.1

Scheduling

4.6

Billing & Invoicing

4.4

Quotes/Estimates

4.3

CRM

NA

User satisfaction

User satisfaction

4.6

User reviews[408](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.7

User satisfaction

4.3

User reviews[168](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$35Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

FieldPulse is an all-in-one business management solution for field service teams. It brings scheduling, invoicing, CRM, and job tracking together in one easy-to-use platform.

Best for

Designed for HVAC contractors, plumbing contractors, electrical contractors, commercial service contractors, industrial maintenance contractors, and fire safety contractors.

## User reviews

Pros & cons

MG

Matthew G.

Electrician

> "The customer service is top notch, the app does everything we need, and we are able to organize everything from small service calls to large rojects all in the same..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7033510)

SK

Stanley K.

Plumber

> "We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

KS

Kim S.

Office and Accounting Manager

> "I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing,..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087983)

SK

Stanley K.

Plumber

> "Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

CM

Christi M.

Bookkeeping

> "What I like most about FieldPulse is the quick responses from customer support, and the ability to use templates for invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097455)

AA

Astrid A.

Dispatch

> "Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329)

AZ

Andrew Z.

Operations Manager

> "FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

John P.

Owner

> "They say they're all customer satisfaction and 100 percent guarantee that their system will meet our needs when in fact once it did not meet our needs within the first..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110903)

DM

Davis M.

Owner

> "Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043801)

JS

Joseph S.

Owner

> "Navigation around the system needs to be better. When I make an estimate, invoice, asset, or anything really, once it is saved I need to click back to the starting point..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6795752)

DS

David S.

Owner

> "the best part about FieldPulse is the scheduling and work orders all being in one place and accessible from the app anywhere I am. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

AW

Alexis W.

Office Manager

> "The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093302)

AS

April S.

Showroom Sales Manager

> "User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093454)

DS

David S.

Owner

> "For example, the option to have the customer pay online randomly quit working even though we were selecting that option. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

BW

Branden W.

Residential Service Plumber

> "From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6788328)

VR

Verified Reviewer

Inventory Management

> "This can slow down job updates or prevent certain actions from saving on the first try."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

JC

Josh C.

Electrican

> "Having the phones ring through the app and the ability to seamlessly transfer the details of customer calls into creating new customers and setting up appointments have..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6846477)

SK

Stanley K.

Plumber

> "The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

BB

Bradley B.

Operations Manager

> "I think Fieldpulse is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6884186)

AV

Alita V.

Commercial Estimator

> "Additionally, troubleshooting issues between the two systems can be time-consuming and may require assistance from support, which slows down workflow and affects overall..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843)

JB

Jeremy B.

President

> "Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342)

JL

Jose L.

Owner

> "We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

Amy K.

Permit Coordinator

> "She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7060919)

BP

Bonnie P.

Owner

> "I do not like that it takes 3 days for payments, I really need instant payouts, If I switch from field pulse in the future that will be the only reason why."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6815972)

PL

Paul L.

Owner

> "I like that it is an all in 1 work flow CRM from lead tracking to maintenance contracts to a payment portal."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7092922)

TS

Tammy S.

Dispatch

> "Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7080178)

AV

Alita V.

Commercial Estimator

> "What I liked most about Field Pulse is its user-friendly interface and how easily it streamlines scheduling, job management, and invoicing all in one platform."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843)

AZ

Andrew Z.

Operations Manager

> "Moving from Estimates to Jobs to Invoices still feels a bit disjointed."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

DR

Dan R.

President

> "Integration into other systems such as payments, ERP, etc allow for seamless business processes."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090456)

LP

Larry P.

Operations Manager

> "Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7074860)

AZ

Andrew Z.

Operations Manager

> "The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

JS

Julie S.

service coordinator

> "It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

AZ

Andrew Z.

Operations Manager

> "FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

JS

Julie S.

service coordinator

> "I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

VR

Verified Reviewer

Inventory Management

> "It keeps jobs organized, makes scheduling easier, and helps track customer information without the usual headaches."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

KB

Kirill B.

CEO

> "Minor interface glitches, sorting of fields/columns."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

ES

Emily S.

Owner and COO

> "Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7112144)

John P.

Owner

> "They don't care about you Customer service is nonexistent once you sign up they say you're under contract when in fact I know I didn't sign anything I have an attorney..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110903)

AB

Amber B.

Customer Service Representative

> "I like that Fieldpulse has so many integrations and capabilities that makes it easy for our team to complete all of their necessary work."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7032645)

BR

Brent R.

Service Manager

> "QBO is the main limiting factor to the integration and it limits a lot of capabilities on the field pulse side."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6843308)

EG

Ethan G.

Field service manager

> "Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7009389)

KB

Kirill B.

CEO

> "Emails don't always find my customers and invoices get deferred."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

Alexander A.

Founder

> "I consistently win bids where the customer says something along the lines of, "You just had the most thorough estimate" or "Your estimate wasn't the cheapest, but it was..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6765696)

MP

Mitch P.

Plumber Gas fitter

> "It doesn't link to our accounting software as well as we would like so we have to do our own work arounds at times."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6778664)

LC

Luke C.

Technician

> "One of the biggest benefits is the increased efficiency—it’s helped us miss fewer appointments because we have better visibility of our schedules and job statuses."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6831476)

SR

Shane R.

Operations Manager

> "Some product features are still incomplete or don't run smoothly - they have the feel of a rushed product."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019422)

AO

Alethea O.

Admin manager

> "Quick response and awesome customer support. As a small family owned business having people who are quick to respond to an email text and call is super helpful!"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7061443)

DS

David S.

Owner

> "There are random glitches where certain things stop working/ don't work. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

HG

Hillary G.

Manager - CHOAC Certified

> "What I like most, is the ability to have everything for billing, scheduling and all customer information in one place."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6804871)

ML

Michael L.

Director of Service Operations

> "Some of the repetitive/similar terminology makes it hard to differentiate but is being referred to."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103058)

RR

Ruben R.

Department Mangaer

> "My guys enjoy the real live updates and the notification the office staff gets when changes are made."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043909)

MM

Michael M.

Low Voltage Supervisor

> "Being a manager, it takes a long time for the app to load employee schedules."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019545)

MB

Malachi B.

Vice-President

> "Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6851320)

JL

Jose L.

Owner

> "First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

JH

Jake H.

Owner

> "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6509985)

MS

Michael S.

Field Technician

> "Also working offline sometimes doesn’t save work but that’s when service is low."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7022015)

JB

Jeremy B.

President

> "It has helped in streamlining it with full team collaborations and transparencies across departments."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342)

ID

Ivy D.

HR - Accounting

> "The assets - not easy to access - do not follow the job - so that the invoice does not have the asset attached when you look at it for warranty filing. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6767560)

LT

Lori T.

Accountant

> "It’s made a big difference in how we manage our day-to-day operations — everything from scheduling to invoicing is more organized and efficient."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7008960)

MM

Margaret M.

Owner

> "Turning estimates into invoices is confusing - sometimes the estimate says open and a new job # is open. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6827520)

JB

Jamisen B.

Director of Technology and Operations

> "It has also made dispatching, invoicing, and estimates, all much easier to create and follow up on."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7044848)

NC

Nicole C.

Accounting and Administrative Coordinator

> "Occasionally we run into syncing issues with QuickBooks."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7116120)

DM

Darrin M.

Owner

> "I like the ability to customize the forms to show what is needed and even to create our own forms to suit our needs. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6498197)

KN

Kailani N.

VP, Office Manager

> "I don't like that it takes the main persons contact information and is tied to each invoice instead of being able to change it to the corresponding project manager or..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6757622)

TC

Tyler C.

Service Manager

> "I also like the notifications I receive when a customer has opened an estimate I have sent them."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7051652)

VR

Verified Reviewer

General Manager

> "Load times are sometimes slow and occasionally you have to refresh the page to get it to load properly."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6872916)

JS

Julie S.

service coordinator

> "We used to use spreadsheets to keep track of our services and jobs and this is so much better."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

AH

Aaron H.

Owner

> "I have had issues with price, flexibility in changing my setup."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110376)

KM

Kellie M.

Office Manager

> "I've gotten the answers and assistance I needed in a timely manner. Since implementing FieldPulse, our productivity has become more efficient and sales have increased."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7025216)

SH

Sheila H.

Dispatch

> "The merge process is confusing to me, although it has been explained clearly I am usually unsure I am doing it correctly"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7075670)

KH

Kinley H.

Dispatch Operations Specialist

> "I also enjoy a lot of its features that let me view the same information in different ways!"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7101406)

EO

Elizabeth O.

Operations Manager

> "I do not like how simplistic the invoices look to our customers."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7107248)

AB

Alex B.

COO

> "The built-in communication tools allowed us to keep in constant contact with the client, providing updates and receiving feedback in real-time."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6452780)

DL

Danielle L.

Operations manager

> "Sometimes the platform runs slowly and takes some time to load."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7047316)

Wayne G.

Owner

> "I like the current software, however implementation and customization has some room to improve from the end users perspective."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090211)

RG

Ryan G.

Project Manager

> "I do not like the constant pop ups on scheduling conflicts."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019455)

AA

Astrid A.

Dispatch

> "It has helped us with scheduling and staying in communication with our plumbers."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329)

SG

Shawn G.

COO

> "More cosmetic issues we have with how things are laid you for each area for the work orders."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6822313)

SR

Shane R.

Operations Manager

> "FieldPulse offers competitive features of some of the larger CRMs without breaking the bank."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019422)

MJ

Mickey J.

Owner electrician

> "The only issue I had is that the customer interface portal for scheduling does not block off my already scheduled appointments automatically."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6398500)

[View Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/)

KV

Kurt V.

Assistant Plumber

> "It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032272)

BS

Benjamin S.

Owner

> "With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816318)

AR

Anna R.

Client Coordinator

> "It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

TW

Todd W.

general manger

> "emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884226)

TG

Tarek G.

Manager

> "I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

TB

Tyler B.

HVAC

> "The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

FZ

Frank Z.

Electrician

> "it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032240)

CM

Claudette M.

Bookkeeper

> "not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6580451)

JS

Joel S.

Sales Marketing Lead

> "We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

HT

Hau T.

Service Manager

> "Software only work online, so if you have no internet or cell coverage you won't be able to do anything."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

GV

Gary V.

HVAC senior service technician

> "I like the fact that along with adding the information on the job that it also includes the labor and the appropriate purchase..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816864)

TB

Tyler B.

HVAC

> "The app feels like an early access/beta that still needs a lot of polishing, yet I haven’t seen a useful update in over a year..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

AR

Anna R.

Client Coordinator

> "I like that the program allows us to keep records of our customers and their equipment all in one place."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

CD

Connor D.

Foreman tower technician

> "Aswell as not being able to input when offline to be automatically updated in when returning online."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

SO

Stefanee O.

Office Admin

> "A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

HT

Hugo T.

Estimator Project Manager

> "For example, when I send an email, I want to remove the WO document, but it is not allowed."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6586858)

CB

Curtis B.

General Manager

> "It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884190)

BE

Bryan E.

Service Manager

> "Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6690857)

TF

Tony F.

Owner

> "The system also integrates well with other tools, like our invoicing processes, further streamlining our workflows."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

TB

Tyler B.

HVAC

> "The flow and layout is often archaic and difficult."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

CB

Cam B.

Operations Manager

> "It’s highly customizable, allowing us to tailor it to our specific needs, and their communication about updates is excellent—we..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

JV

Justin V.

HVAC tech

> "Font is small and makes it difficult to read."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

TL

Trevor L.

Construction Electrician

> "I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873369)

HT

Hau T.

Service Manager

> "It has PM feature but is not very robust."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

TG

Tarek G.

Manager

> "Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects)."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

SO

Stefanee O.

Office Admin

> "Customer service was always hit or miss."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

TF

Tony F.

Owner

> "ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

CD

Connor D.

Foreman tower technician

> "The app seems quite useless, you can't do anything with it without opening the webpage."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

EH

Edvard H.

Co owner

> "I like that service box is integrated with quick books."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

AD

Adam D.

Refrigeration mechanic

> "Sometime hard to find notes on specific equipment"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579500)

TF

Tony F.

Owner

> "Overall, Service Box has allowed us to be more efficient and responsive to our customers’ needs, which is invaluable in a..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

BB

Brian B.

Owner

> "Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___4362152)

PR

Phoebee R.

Office Administration

> "I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7033657)

TF

Tony F.

Owner

> "It is difficult to use."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

EH

Edvard H.

Co owner

> "I like that a lot of our business needs are under one platform"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

AK

Ahmad K.

Director

> "sometimes the mobile app is not doing what it is supposed to do ."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___3849645)

CB

Cam B.

Operations Manager

> "Another bonus is its ability to link with accounting software (though we haven’t taken advantage of this feature yet, but it’s..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

JS

John S.

Labor Forman

> "I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411941)

GH

Greg H.

President

> "The mobile app allows our guys to check and work from anywhere."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6581185)

GB

Greg B.

Wastewater Operator

> "The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426451)

CB

Christianne B.

Office admin

> "Keeps you very organized and your employees on point!"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032783)

TC

Tanya C.

Administrative Assistant

> "there is not much option of customization like we can not customize the layout of invoices or workorder"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411592)

SO

Stefanee O.

Office Admin

> "Was easy to keep the schedule and invoicing organized."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

SH

Sara H.

AR/AP

> "The search feature is not reliable due to how it sorts through keywords."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

JS

Joel S.

Sales Marketing Lead

> "ServiceBox has been a huge factor in our productivity in our company."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

JL

Jeff L.

Owner

> "Some issues with glitching on mobile platform (on occasion) needs some additional features"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2414102)

Maxine L.

BD Manager

> "The biggest pro for us is they fully integrate with Sage 50 Canada."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873393)

CS

Clayton S.

Electrician

> "Hit the check in or out and the submit button sometimes don’t respond and sits in loading"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411910)

CB

Christianne B.

Office admin

> "Service Box is a great company and the software is great for service industries. "

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032783)

MG

Matthew G.

Technical Team Lead

> "Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420312)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

PP

PETER P.

president

> "some items re hard to find, for example, changing client information once it has been set up"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420854)

MM

Mark M.

Manager

> "I really like the design of the schedule."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032982)

SH

Sara H.

AR/AP

> "It is not what we thought it was going to be and does not function how we'd hoped."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

JV

Justin V.

HVAC tech

> "It’s easy to share customer and job site information with other technicians."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

SH

Sara H.

AR/AP

> "Too small and clustered."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

TF

Tony F.

Owner

> "Being mobile is critical for me as the owner, and Service Box makes this possible."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

LK

Lucas K.

Foreman

> "We have difficulty seeing where the other workers are."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426443)

TG

Tarek G.

Manager

> "Overall, it is user-friendly and requires minimal training."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

RS

Roger S.

Office Manager

> "It is really larger and more complicated than we need! "

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426454)

[View Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/)

## User interface

4.60 (408)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)

4.32 (168)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

FieldPulse

Top features

41/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/153475/FieldPulse/#features)

ServiceBox

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/136363/ServiceBox/#features)

### Recognition

No recognitions have been awarded to FieldPulse

No recognitions have been awarded to ServiceBox

### Deployment & support

FieldPulse

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceBox

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

FieldPulse

-   By FieldPulse
-   Located in United States
-   Founded in 2015

ServiceBox

-   By Jobbox Software
-   Located in Canada
-   Founded in 2011

## Popular Comparisons

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