# Confluence vs Box: Features and Cost Comparison 2026 | Capterra > Confluence vs Box: Which document management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/136446-148766/Confluence-vs-Box --- # Confluence vs Box Features and Cost Comparison Last updated April 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConfluenceBox2/4 selected [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3680)](https://www.capterra.com/p/136446/Confluence/reviews/) [Box](https://www.capterra.com/p/148766/Box/)[4.4 (5631)](https://www.capterra.com/p/148766/Box/reviews/) [## Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3680)](https://www.capterra.com/p/136446/Confluence/reviews/) [## Box](https://www.capterra.com/p/148766/Box/)[4.4 (5631)](https://www.capterra.com/p/148766/Box/reviews/) Starting Price $5.42/month Starting Price $5.42/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [3,680 reviews](https://www.capterra.com/p/136446/Confluence/reviews/) Positive 3,399 Neutral 246 Negative 35 Positive 3,399 Neutral 246 Negative 35 Reviews Sentiment Based on [5,631 reviews](https://www.capterra.com/p/148766/Box/reviews/) Positive 4,976 Neutral 487 Negative 168 Positive 4,976 Neutral 487 Negative 168 Best for (according to reviews) - **Business size**: Small businesses account for 1,583 reviews, representing 43% of feedback, indicating strong adoption among smaller organizations. - **Industry**: Computer software, IT services, and financial services together contribute 48% of reviews, highlighting significant use in technology-driven sectors. - **Use cases**: Document management (55%), knowledge management (42%), and knowledge base (34%) are key applications, focusing on information organization and sharing. Best for (according to reviews) - **Business size**: Small businesses account for 49% of reviews (2,775), suggesting strong market traction among smaller organizations, followed by enterprise (22%) and midsize businesses (12%). - **Industry**: Information technology and services (9%), computer software (8%), and marketing/advertising (6%) together represent 23% of reviews, indicating diverse industry adoption. - **Use cases**: Document management (53%), file sharing (52%), and cloud storage (47%) are primary use cases, highlighting Box's focus on secure collaboration and data accessibility. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Asana 4.5 (13,568) * * * Starting Price $10.99 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Smartsheet 4.5 (3,503) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * Highest Rated ### Connecteam 4.6 (5,189) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Adobe Acrobat 4.7 (4,199) * * * Starting Price $19.99 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Confluence Confluence users find it best for centralized project documentation, team collaboration, and knowledge management, appreciating its real-time co-editing, version control, and integration with tools like Jira and Trello. Reviewers value its flexible access controls and cost-effective plans for small teams, though they mention challenges with search functionality and managing non-Confluence files. Box Box users consider it ideal for secure, scalable cloud storage and versatile file sharing, highlighting its detailed permission settings, real-time collaboration, and integrations with Google Drive, Microsoft 365, and Google Docs. Reviewers appreciate its cross-platform accessibility and free storage options, though some note issues with file syncing and higher costs for advanced plans. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at document management tools like Confluence and Box, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 102,408 reviews from Document Management users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Confluence 81%Fit Feature ratings Document Storage 4.5 File Sharing 4.4 Access Controls/Permissions 4.4 Collaboration Tools 4.5 Box 82%Fit High performer Feature ratings Document Storage 4.7 File Sharing 4.6 Access Controls/Permissions 4.5 Collaboration Tools 4.4 Document Storage 4.5 (896) 4.7 (1036) Confluence users appreciate its centralized repository for project documents, version control, and the ability to revert to older versions. They find it beneficial for maintaining SOPs and process workflows. However, some users mention difficulties with storing non-Confluence documents and the impact on search speed. Box users value its scalable and secure cloud storage, which they say allows them to manage large volumes of files and various storage plans. They highlight the ease of organizing files and accessing them from any device. Overall, users find Confluence effective for project documentation, while they praise Box for its secure and scalable storage options. File Sharing 4.4 (689) 4.6 (926) Confluence users find file sharing straightforward, with the ability to share links and attachments directly within the platform. They appreciate the integration with other tools and the security features for access control. However, some users note that it is not primarily designed for file sharing. Box users, on the other hand, value its robust file-sharing capabilities, including creating links for external sharing and detailed permission settings. They find it easy to share large files and collaborate in real-time. In summary, users appreciate Confluence for its integrated file sharing within project documents, while they find Box excels in secure and versatile file-sharing options. Access Controls/Permissions 4.4 (764) 4.5 (750) Confluence users appreciate the flexibility in setting view, edit, and comment permissions, which they say helps maintain data security and privacy. They find it useful for managing team-specific spaces and controlling access to sensitive information. However, some users mention the complexity of managing permissions as teams grow. Box users value the detailed and customizable access controls, which they say allow them to set specific permissions for viewing, editing, and sharing documents. They highlight the ability to set expiration dates for shared links and the ease of managing permissions. Overall, users find Confluence's access controls effective for team collaboration, while they appreciate Box's granular and customizable permissions for enhanced security. Collaboration Tools 4.5 (703) 4.4 (423) Confluence users find the platform effective for team collaboration, appreciating features like real-time editing, commenting, and integration with other tools. They appreciate the ability to document development progress and manage project-related information. However, some users note issues with simultaneous editing and the lack of real-time updates. Box users value the collaboration tools, including commenting, highlighting, and version control. They find it easy to work on documents together, appreciating the real-time updates and integration with Microsoft tools. In general, users think Confluence offers robust collaboration features for project documentation, while they find Box's tools intuitive and effective for real-time collaboration. ## Pricing comparison ### Starting prices Confluence $5.42 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/136446/Confluence/pricing/) Box $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/148766/Box/pricing/) ### Value-for-money analysis 4.3 (3680) 4.3 (5631) A comparison of how reviewers evaluate the value for money provided by both Confluence and Box indicates that Confluence reviewers find it offers a range of features and customization options, which they appreciate for its affordability in certain plans, while Box reviewers appreciate its competitive pricing and generous free storage options. Reviewers find Confluence to be cost-effective for small teams and startups, noting its affordable cloud-based plans and the availability of a free version for up to 10 users. They also value the flexibility to add plugins for additional functionality, although some mention that the cost of these plugins can add up. However, some users feel that the pricing structure can be prohibitive for larger teams or small businesses, especially when additional features and upgrades are required. With regard to Box, reviewers appreciate its free version, which offers substantial storage and allows users to try the service before committing financially. They also value the discounts available for nonprofits and annual subscriptions, citing significant cost savings. However, some users mention that the pricing can be steep for higher storage plans and that the free version's storage capacity may be insufficient for larger files. Despite this, they find Box to be a cost-effective solution for secure and easy-to-use online storage. ## Integrations Popular Integrations Compare available integrations between Confluence and Box. ### Docusign Confluence Box ### Google Drive Confluence Box ### Slack Confluence Box ### Miro Confluence Box ### Evernote Teams Confluence Box ### Zoom Workplace Confluence Box ### Microsoft SharePoint Confluence Box ### Okta Confluence Box Total Integrations 21 Jira Reviewers mention that Confluence integrates seamlessly with Jira for project and task management, which they say helps in linking documentation with Jira tasks, enhancing project tracking and collaboration. Microsoft SharePoint Reviewers state that Confluence is used alongside SharePoint for document management and collaboration, noting that Confluence offers better integration with other tools and a more user-friendly interface. JIRA Service Management Reviewers report that Confluence integrates with JIRA Service Management for knowledge base management and ticketing, which they say improves project collaboration and customer service. Trello Users say that Confluence integrates with Trello for project management, which they note helps in linking documents and tasks, enhancing workflow and team collaboration. draw.io Users mention that Confluence integrates with draw.io for embedding diagrams, which they indicate is useful for creating and sharing technical designs and project documentation. Confluence Integrations (21) - [Balsamiq](https://www.capterra.com/p/145723/Balsamiq-Mockups/) - [Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [draw.io](https://www.capterra.com/p/166985/draw-io/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [Gliffy](https://www.capterra.com/p/145714/Gliffy/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) - [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [Rewind](https://www.capterra.com/p/168921/Rewind-Backups/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) Total Integrations 71 Google Drive Users report that they integrate Box with Google Drive for file sharing and team management, noting that it helps when clients are unfamiliar with Box and prefer Google Drive. Microsoft 365 Reviewers state that they use Box with Microsoft 365 for seamless file editing and saving, citing that it enhances workflow efficiency and integrates well with Microsoft Office applications. OneDrive Users mention that they use Box alongside OneDrive for additional cloud storage options, noting that Box offers a secure alternative and integrates with Microsoft Office. Microsoft Excel Reviewers say that they use Box with Microsoft Excel for easy file sharing and editing, which they indicate is beneficial for collaborative work and managing large data files. Google Docs Users state that they integrate Box with Google Docs for document creation and collaboration, which they say allows for easy editing and sharing within the Box platform. Box Integrations (71) - [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [AppOmni](https://www.capterra.com/p/199704/AppOmni/) - [AppSheet](https://www.capterra.com/p/149367/AppSheet/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Benchling](https://www.capterra.com/p/182464/Benchling/) - [Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/) - [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) - [CI HUB Connector](https://www.capterra.com/p/219484/CI-HUB/) - [Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) - [Claude](https://www.capterra.com/p/10011218/Claude/) - [CloudSign](https://www.capterra.com/p/247137/CloudSign/) - [Darktrace](https://www.capterra.com/p/168955/Darktrace/) - [Device Magic](https://www.capterra.com/p/150533/Device-Magic/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Envoy](https://www.capterra.com/p/143721/Envoy/) - [Explain Everything](https://www.capterra.com/p/202757/Explain-Everything/) - [Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) - [Files.com](https://www.capterra.com/p/169203/Files/) - [FinalCode](https://www.capterra.com/p/247071/FinalCode/) - [Fireflies](https://www.capterra.com/p/197037/Fireflies/) - [Fivetran](https://www.capterra.com/p/170147/Fivetran/) - [FloQast](https://www.capterra.com/p/153722/FloQast/) - [Formstack Documents](https://www.capterra.com/p/206506/Formstack-Documents/) - [Foxit PDF Editor](https://www.capterra.com/p/249044/Foxit-PDF-Editor/) - [GoCanvas](https://www.capterra.com/p/139882/Canvas-Mobile-Forms/) - [GoFormz](https://www.capterra.com/p/125634/GoFormz/) - [Goodnotes](https://www.capterra.com/p/233930/GoodNotes/) - [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Hive](https://www.capterra.com/p/10002638/Hive/) - [IFTTT](https://www.capterra.com/p/186695/IFTTT/) - [Josys](https://www.capterra.com/p/267411/Josys/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [Magnet AXIOM](https://www.capterra.com/p/230793/Magnet-AXIOM/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Miro](https://www.capterra.com/p/128955/Miro/) - [MobiOffice](https://www.capterra.com/p/176449/OfficeSuite/) - [Netskope Active Platform](https://www.capterra.com/p/135460/Netskope-Active-Platform/) - [NetSuite](https://www.capterra.com/p/135757/NetSuite/) - [Notability](https://www.capterra.com/p/229356/Notability/) - [Notion](https://www.capterra.com/p/186596/Notion/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [OneDrive](https://www.capterra.com/p/161304/OneDrive/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [RAKEN](https://www.capterra.com/p/153591/RAKEN/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [SaneBox](https://www.capterra.com/p/146115/SaneBox/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [ShareX](https://www.capterra.com/p/210187/ShareX/) - [Simpplr](https://www.capterra.com/p/168748/Simpplr/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [Sumo Logic](https://www.capterra.com/p/124188/Sumo-Logic/) - [Syncovery](https://www.capterra.com/p/171149/Syncovery/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) - [Tray.io](https://www.capterra.com/p/162651/Tray-io/) - [Webex Suite](https://www.capterra.com/p/237272/Webex/) - [Workato](https://www.capterra.com/p/148729/Workato/) - [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) - [Wrike](https://www.capterra.com/p/76113/Wrike/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zluri](https://www.capterra.com/p/215002/Zluri/) - [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) - [Zylo](https://www.capterra.com/p/173251/Zylo/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Confluence vs Box? ### Overall rating 4.5 (3680) 4.4 (5631) ### User interface Confluence Box ### Customer service and support Confluence Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Box Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Confluence vs Box Both Confluence and Box are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how Confluence stacks up against Box and pick the one that fits best your needs. Users appreciate Confluence for its robust team collaboration features, noting its real-time co-editing, version control, and centralized documentation management. They find it particularly useful for organizing tasks, creating knowledge bases, and maintaining a single point of reference for enterprise data. At the same time, Box users value its file sharing and cloud storage capabilities, highlighting its secure document storage, cross-platform accessibility, and integration with various productivity tools. They also appreciate its document editing features, including e-signature options and seamless integration with Google Docs and Zoom. When it comes to cons, Confluence users mention issues with search functionality, page creation, and editing tools, citing difficulties in finding specific content and real-time updates. Meanwhile, Box users report challenges with file management, file syncing, and pricing, indicating problems with search accuracy, synchronization delays, and high costs for smaller teams. \[[2](#source-item-2)\] Pros Confluence Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it.“ April 23, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical documents.“ February 9, 2026 Box RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Robust security and compliance – Box excels at protecting sensitive information with granular permission controls, encryption, and compliance features, making it especially well‑suited for organizations handling confidential documents.“ April 23, 2026 Vertika W Indirect ManagerMedical Devices, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Perfect so far, it allows excel sheet to be linked with salesforce as well, live fresh up to date data is refreshed and can be access with multiple team members“ March 1, 2026 Cons Confluence Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 RV Rakhi V QA LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly.“ April 20, 2026 Box HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like sync delays and other minor bugs, which causes me to check twice that the current version of the file is available to the partners.“ December 26, 2025 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need.“ February 12, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from document management software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Confluence and Box? Talk to a Capterra advisor for free and get results within 15 minutes. 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