# Compare Confluence vs IT Glue 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Confluence and IT Glue based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136446-170401/Confluence-vs-ITGlue --- # Confluence vs IT Glue Features and Cost Comparison Last updated April 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConfluenceIT Glue2/4 selected [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3,697)](https://www.capterra.com/p/136446/Confluence/reviews/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) [## Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3,697)](https://www.capterra.com/p/136446/Confluence/reviews/) Starting Price $5.42/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,697 reviews](#user-reviews) Positive 3,417 Neutral 246 Negative 34 [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [340 reviews](#user-reviews) Positive 330 Neutral 9 Negative 1 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 29,625 reviews from document management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 60%Fit Missing features Feature ratings Document Editing NA Secure Data Storage NA Document Storage 4.5 Email Management 3.9 Mobile Access 4.0 \--%Fit Missing features Feature ratings Document Editing NA Secure Data Storage 4.7 Document Storage 4.6 Email Management NA Mobile Access NA User satisfaction User satisfaction 4.5 User reviews[3,697](https://www.capterra.com/p/136446/Confluence/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.3 User satisfaction 4.6 User reviews[340](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 Price starts from Price starts from $5.42Per User, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales teams, HR departments, finance teams, and remote workers. Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## User reviews Pros & cons Hadi B. Product Coordinator > "In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136866) Enguerran M. Fullstack web developer > "The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136596) AR Anitha R. Senior Technical Specialist > "I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7092906) RV Rakhi V. QA Lead > "Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7134416) Denis M. Recruiter > "It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7140518) Enguerran M. Fullstack web developer > "The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136596) Craig M. It infrastructure engineer > "It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7170717) OM Oliver M. Cloud Architect > "Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7161806) TD Tom D. Support Executive > "It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7175041) VR Verified Reviewer Software Engineer > "There are some downsides, such as occasional performance hiccups and small usability issues when working with large amounts of content." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) MT Maisie T. Director of Engineering > "Its intuitive interface makes it easy to create and organize project documentation, and I appreciate its integration with other Atlassian products for a seamless..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7179815) Kiran R. Senior Product Consultant > "It is noticeable that sometimes, when we are updated a large document with more text, the online version becomes slow." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7080775) NP Neha P. Incident Manager > "In well-organized environments, it works exceptionally well, but in larger or poorly managed spaces, it can become cluttered and harder to navigate. Despite a few..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7142868) KS Kaynan S. Senior Software Engineer > "The editor can feel a bit slow when working with large pages that contain many embedded elements." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136936) VR Verified Reviewer Software Engineer > "You can easily preview documents like PDFs, Word files, and spreadsheets directly inside Confluence without needing to download them, which is convenient for quick..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) PV Prachi V. Frontend Developer > "Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7122355) Saidi B. product designer > "It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7126001) LD Leo D. Embedded software test engineer > "Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7125994) SM SAJJAD M. Logistics Manager > "The platform makes file sharing incredibly easy across different teams, and the core features—especially the new AI capabilities—greatly reduce the friction of..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7156450) CH Carnell H. Owner > "Editor can be sluggish at times especially with many macros." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7100196) Jiahao H. Deployment Strategist > "The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7073220) VR Verified Reviewer Software Engineer > "Finding specific information isn’t always as easy as it should be, and the search doesn’t always give the most relevant results." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) Gunther C. Software Engineer > "It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7131409) JJH J.J. H. Revenue Enablement > "The interface can feel clunky and outdated at times, and the search function often fails to pull up relevant content, which can be frustrating when working on large..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6514528) KA Khyan A. Senior Business Development Representative > "Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7156050) AM Antoine M. Marketing advisor > "If governance is weak, spaces can become messy after some time." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143139) DU Dose U. IT Engineer > "Confluence allows me to centralize project info, meeting notes and decision logs, in a single connected workspace." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6860096) PS Paul S. Software Engineer > "Sometimes there are issues with complex search, which could be improved." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7075677) SM SAJJAD M. Logistics Manager > "The integrated Atlassian Intelligence (AI) features are an absolute game-changer, especially for handling business SOPs." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7156450) AE Ahmed E. Manager > "It became slower at the most active times editing a mass page with tables embedded took several seconds." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6857068) Kregg G. Agile Team Lead > "Confluence offers excellent value for the money for product development, test, and release teams, and for clients/customers/end users requiring installation, user..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7063165) SM Sampad M. Software developer > "Editing complex documents is slow when they contain many diagrams and tables." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7055755) VR Verified Reviewer Software Engineer > "You can attach files directly to pages and keep everything connected to the relevant context, which makes collaboration easier." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) KB Katie B. BA > "Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) VR Verified Reviewer Software Engineer > "From a value-for-money perspective, it’s quite solid if your team already uses the Atlassian ecosystem, since it reduces the need for multiple tools." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) AD Annie D. HR Assistant > "The functionality is quite limited in terms of creating content and its not very instinctive to use e.g. takes forever to work out where to add a column to a table." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6494929) KB Katie B. BA > "Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. " [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) Gunther C. Software Engineer > "Confluence has historically not had the greatest search functionality in my experience." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7131409) KA Khyan A. Senior Business Development Representative > "I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7156050) SJ Sam J. Office Administrator > "The only thing I will say is that since this software is not as big as other major websites and information sources, it can have a lack of information, as well as..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6551762) KB Katie B. BA > "It also allows you to link to your Jira page which helps keep everything in the one place" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) UC Urgan C. Associate > "However, its search functionality can be hit-or-miss, and finding specific content can be cumbersome in larger spac" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6524068) Basel E. IT Operations Specialist > "It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143526) AM Alex M. Sales Operations Manager > "The search function is poor, there is no AI to help guide your choices and people find it hard to navigate and understand where to find the content." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6712705) VR Verified Reviewer Software Engineer > "Customer support is generally helpful, and there’s also a strong documentation base and community forums where you can quickly find answers to common issues." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) MA Mesut A. HR Analyst > "Exporting a complex page as a PDF results in messy formatting, so I have to fix it manually before sharing." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6830753) Eric T. Director, Digital Transformation > "The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. " [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7083043) VK Vatsal K. Software Engineer Intern > "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6786732) NO Norah O. Manager and Executive Administrative > "This software is fully equipped with features that help me sort bugs and issues, so that i can work on a stress-free environment." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6860551) CH Carnell H. Owner > "However, pricing is a bit much for large scale teams." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7100196) Hameeda T. Technical Analyst > "Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7111497) MH Michael H. Tech Coordinator > "The one problem I faced is when multiple people edit the same page and you get overwhelmed by notifications." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6825126) LD Leo D. Embedded software test engineer > "For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7125994) VR Verified Reviewer Content writer > "There are some limitations when setting page permissions. If you are familiar with server permissions, Confluence is not as flexible and easy." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6529070) Hadi B. Product Coordinator > "Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136866) VN Vignesh N. Executive Architect > "Sometimes in confluence page expiration and trying to create child pages and linking them to parent confluence page is not much friendly ." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6658238) MT Maisie T. Director of Engineering > "The page structure and ability to link between documents makes finding information pretty straightforward." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7179815) FY Faye Y. Software Developer > "it's difficult to request permission for specific files or pages. If access hasn’t been granted upfront, there's no clear or quick way to request it." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6829749) Basel E. IT Operations Specialist > "I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143526) Parth S. QA Engineer > "Sometimes page formatting is difficult especially when you have diagrams which needs to be included in the middle of text" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6829808) RV Rakhi V. QA Lead > "Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7134416) GY Gerald Y. IT Consultant > "Some small stuff like editing can feel a bit clunky, and sometimes you’re not sure where something was saved, but nothing too frustrating." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6813871) PS Paul S. Software Engineer > "Confluence works great for collaboration and as a knowledge base for development work. Once you understand how it operates, it becomes a powerful and efficient tool." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7075677) VR Verified Reviewer Account Executive > "The biggest limitation tends to be how consistently teams keep information up to date." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7071066) SV Shameek V. Product Lead > "I appreciate how it integrates seamlessly with Jira, making it easier to keep requirements, timelines, and updates in one place. While it’s a powerful tool, I’ve also..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6768304) TK Tamara K. QA Software Analyst > "Search indexing can lag, making it harder to find newly added content immediately." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6839184) AQ Antoine Q. Project Manager Testing > "This is a really powerful tool for taking notes, sharing datas, creating whiteboards, having box of ideas, create WBS, tracking your actions etc." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6684551) JV Jesus V. Server Administrator > "Sometimes the menus are difficult to navigate if the project in confluence is not configured correctly." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6555007) HK Heather K. Technical Learning Partner > "We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6553094) VR Verified Reviewer SWE > "Additionally, issues with managing permissions and integrating with existing business processes can be a source of frustration." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6789928) Ginger S. Program Administrator TA > "Overall, I liked the way Confluence made it easy to see the work of and collaborate with teammates and keep updated records even across employee turnover." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7112494) DP David P. Director > "The search and filters, were a bit cumbersome, and initially it wasn't always clear about how notes interacted, the notes element could be improved, document..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___5009372) NP Neha P. Incident Manager > "It makes documenting processes, sharing knowledge, and collaborating with team members very seamless." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7142868) JJ Jobin J. Senior Platform Engineer > "The interface can feel a bit complex at first." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7064175) VR Verified Reviewer Software Engineer > "In general, it still provides good value and works well as a documentation hub, especially for teams already using other Atlassian tools." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) SA Saheed A. Developer > "Also, its generated PDF are somewhat not of good quality." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7029418) NW Nolan W. Head of Sales > "It did make for an easy collaborative environment for our initial attempt at Onboarding Workflow, and allowed for an easy organization of materials, videos, documents,..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6811254) SS Subhobrata S. Head - digital wallet and gift cards > "Trying to link multiple pages / tracks can be a little messy." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6790385) PV Prachi V. Frontend Developer > "It’s a reliable tool for creating, managing, and sharing documentation within a team." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7122355) VR Verified Reviewer Technical Consultant > "The navigation can be a little confusing, I'm not always able to easily find the pages I'm looking for." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6530011) [View Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) TG Thanya G. Technology Support Associate III > "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157071) BA Bobby A. Technical Support > "The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) JS Jorge S. IT Systems Analyst > "One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) JS Jorge S. IT Systems Analyst > "IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) IH Ian H. Technical Manager > "A little annoying that the search field saves the last search constantly but I can work around it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or PDF..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) JS Jorge S. IT Systems Analyst > "IT Glue provides an excellent centralized documentation platform for IT teams and MSPs." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) VM Vicki M. Technology Manager of Software, Licensing, and Compliance > "Unable to roll out for entire organization because of lack of secure hierarchy. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7156999) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error,..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) BA Bobby A. Technical Support > "It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) IH Ian H. Technical Manager > "Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) BA Bobby A. Technical Support > "It takes effort to keep updated, but when it is maintained, it saves a lot of time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) MS Markus S. Director of Technology and Partnerships > "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different searches..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) JG Justin G. IT Specialist > "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) CP Chris P. Help desk manager > "When the ITGlue servers go down, we are without access to our crucial client passwords." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420) JG Justin G. IT Specialist > "IT helped my team and I solidify our SOPs and miscellaneous documentation." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) DM Donnie M. Business Development > "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) MW Malith W. Senior Systems Concultant > "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and then..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) BM Brian M. Principal > "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) EM Eric M. Network Engineer > "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) MW Malith W. Senior Systems Concultant > "I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989066) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) BP Brian P. CTO > "It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968067) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) BL Ben L. Network Administrator > "It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915) TC Thalia C. Customer Success Manager > "I feel like sometimes it is a bit difficult to use, like information overload." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989197) JV Jon V. IT Service Delivery Manager > "It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4943945) MC Meagon C. Service Delivery Manager > "It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4649749) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## User interface [Confluence](https://www.capterra.com/p/136446/Confluence/) 4.48 (3,697) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (340) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Access Expiration Management 150 Important Activity Dashboard 120 Important Confluence 30/47 - Access Controls/Permissions - Access Expiration Management - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Approval Process Control - Archiving & Retention - Audit Trail - Collaboration Tools - Commenting/Notes - Compliance Tracking - Content Management - Customizable Branding - Customizable Templates - Data Import/Export - Document Automation - Document Capture - Document Classification - Document Editing - Document Generation - Document Review - Document Storage - Drag & Drop - Electronic Signature - Email Management - File Conversion - File Recovery - File Sharing - Forms Management - Full Text Search - Generative AI - Metadata Extraction - Mobile Access - Offline Access - Optical Character Recognition - Reporting & Statistics - Search/Filter - Secure Data Storage - SSL Security - Tagging - Task Management - Third-Party Integrations - Version Control - Workflow Management [See all features](https://www.capterra.com/p/136446/Confluence/#features) IT Glue Top features 33/47 - Access Controls/Permissions - Access Expiration Management - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Approval Process Control - Archiving & Retention - Audit Trail - Collaboration Tools - Commenting/Notes - Compliance Tracking - Content Management - Customizable Branding - Customizable Templates - Data Import/Export - Document Automation - Document Capture - Document Classification - Document Editing - Document Generation - Document Review - Document Storage - Drag & Drop - Electronic Signature - Email Management - File Conversion - File Recovery - File Sharing - Forms Management - Full Text Search - Generative AI - Metadata Extraction - Mobile Access - Offline Access - Optical Character Recognition - Reporting & Statistics - Search/Filter - Secure Data Storage - SSL Security - Tagging - Task Management - Third-Party Integrations - Version Control - Workflow Management [See all features](https://www.capterra.com/p/170401/ITGlue/#features) ### Recognition Confluence is recognized as a top-rated tool in 4 Capterra Shortlist reports IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Confluence Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Confluence - By Atlassian - Located in United States - Founded in 2013 IT Glue - By Kaseya - Located in United States - Founded in 2004 ## 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