# Compare Confluence vs Document360 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Document360 and Confluence based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136446-177031/Confluence-vs-Document360 --- # Document360 vs Confluence Features and Cost Comparison Last updated April 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Document360Confluence2/4 selected [Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3,680)](https://www.capterra.com/p/136446/Confluence/reviews/) [## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [291 reviews](#user-reviews) Positive 284 Neutral 5 Negative 2 [## Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3,680)](https://www.capterra.com/p/136446/Confluence/reviews/) Starting Price $5.42/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [3,680 reviews](#user-reviews) Positive 3,399 Neutral 246 Negative 35 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,641 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Knowledge Management 4.7 Content Library 4.5 Text Editing 4.4 Full Text Search 4.5 Document Storage 4.6 74%Fit Missing features Feature ratings Knowledge Management 4.6 Content Library NA Text Editing 4.4 Full Text Search 4.3 Document Storage 4.5 User satisfaction User satisfaction 4.7 User reviews[291](https://www.capterra.com/p/177031/Document360/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.8 User satisfaction 4.5 User reviews[3,680](https://www.capterra.com/p/136446/Confluence/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $5.42Per User, Per Month - Free version - Free trial Best for Best for Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. Best for Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales teams, HR departments, finance teams, and remote workers. ## User reviews Pros & cons SP Sumukh P. Assistant Manager > "Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) MS MOHAMED S. Data Analyst > "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) MS MOHAMED S. Data Analyst > "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) SP Sumukh P. Assistant Manager > "At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) VR Verified Reviewer Technical Writer > "In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LB Lorren B. Product Manager > "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) VR Verified Reviewer Senior Content Specialist > "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549) SB Sofi B. Technical writer > "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184) NG Naman G. Principal Product Manager > "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) LB Lorren B. Product Manager > "The formatting options can be inconsistent at times, especially when importing or editing longer documents." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) SC Shaunna C. Creative Comms and Knowledge Base Admin > "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple UI/UX..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312) VR Verified Reviewer Support Enablement Manager > "Some of the templates feel a little basic, and advanced features take a bit of time to figure out." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) LB Lorren B. Product Manager > "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) BS Britnie S. Operations manager > "Also, can't copy and paste the formatting from other software/ text." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) Atul B. Documentation Writer Sr. > "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769) PK Punit K. Technical Content Writer > "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) VR Verified Reviewer Technical Writer > "It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) VR Verified Reviewer Support Enablement Manager > "I’ve also run into the occasional bug or slow load when working with big docs." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) VR Verified Reviewer Technical Writer > "They allow you to track changes, restore previous versions, and work confidently without worrying about losing content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) Michael F. Standards and Compliance Lead > "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) VR Verified Reviewer Technical Writer > "The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) CI Clio I. Marketing > "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) VR Verified Reviewer Documentation Manager > "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764) AY Assya Y. Senior Product Content Writer > "I've had instances where there was a system update I was not aware of, and it screwed up my site." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420) RAJARAMAN R. Technical Writer > "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) JC Jordan C. Education Coordinator > "This can slow progress on articles or create design issues when it comes to an article's layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601) VR Verified Reviewer Technical Writer > "What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LH Lara H. Business Development > "Everything is divided only by categories and articles, which makes navigation cumbersome." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701) RP Rohit P. Associate Product Management > "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733) KN Kevin N. Software Engineer > "Reviewing, assignment and publish process was not that intuitive." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) NG Naman G. Principal Product Manager > "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) CS Christopher S. Business Operations Analyst > "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595) LB Lorren B. Product Manager > "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) PP Prakruti P. Product Documentation Lead > "The costing and pricing structure is revised too frequently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) AM Anna M. Technical Content Developer > "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957) Brianne B. Technical Writer > "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) CS Cookie S. Technical Writer > "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753) VR Verified Reviewer Knowledge Manager > "Some features that our organization needs are not available." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) RAJARAMAN R. Technical Writer > "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) ZG Zoe G. Lead Product Writer > "Sometimes my questions took a while to get a response." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812) VR Verified Reviewer Technical Director > "It offers wide range of features including version control and collaborative editing which enhance our documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) BS Britnie S. Operations manager > "The page formatting takes forever." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) VR Verified Reviewer Senior Manager > "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879) VR Verified Reviewer Knowledge Manager > "A bit buggy sometimes." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) TT Tory T. Physician > "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734) DP Danyel P. Director Customer Operations > "The editing features are not always user friendly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376) SH Sam H. Marketing Communications Manager > "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809) AC Abigail C. Technical Writer > "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) AP Alison P. Head of Delivery Methodology > "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086) MJ Mark J. Senior Technology Consultant > "We have encountered issues where the document export encounters problems and we can't use it for a period of time." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562) Sabitha A. Business Presentation Specialist > "Document360 centralized it, helping us build a single source of truth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AC Abigail C. Technical Writer > "These directly affected our users' ability to view and access our documentation seamlessly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) BrB Björn B. Lead Technical Writer > "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317) Elliot N. Technical Author > "The Broken link analyser never updated meaning fixed links were still recorded as broken." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281) PK Punit K. Technical Content Writer > "It helps me create and share information easily, keeps everything organized, and makes finding things quick." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) AD Andrea D. Head of Customer Success > "We have had a little trouble with the commenting tool." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083) Michael F. Standards and Compliance Lead > "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) CY Callum Y. Customer Success Manager > "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315) AT Agnesa T. Team lead > "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850) VR Verified Reviewer Product Specialist > "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586) PP Prakruti P. Product Documentation Lead > "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) DD Dawa D. Technical Writer > "Dislikes:a. Format painter option is not available, I miss thatb." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279) VR Verified Reviewer Technical Writer > "Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) MV Mark V. Product Owner > "Not complety multilanguage some of the labels are still in english instead of Dutch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013) RR Rachael R. Content Designer > "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834) VR Verified Reviewer Help Center Generalist > "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527) VR Verified Reviewer Business Development Manager > "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488) ED Emma D. People and Engagement Support Officer > "The search system is not the best, doesn't always pick up what I need." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046) Sabitha A. Business Presentation Specialist > "Document360 strikes a perfect balance between simplicity and enterprise-grade features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) ZC Zea C. SEO senior writer > "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666) CI Clio I. Marketing > "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) YB Yevstakhii B. Teacher > "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) KN Kevin N. Software Engineer > "The rendered layout for the docs and interaction with pictures seem to be pretty smooth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) ES Emmalee S. Director of Operations > "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the administrator..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388) PP Prakruti P. Product Documentation Lead > "Overall it meets our needs with features like versioning, category management, AI assistance." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) HP Hari P. Legal Executive > "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891) Michael F. Standards and Compliance Lead > "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) BF Bryn F. Scientific and Technical Writer > "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085) LB Lorren B. Product Manager > "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to “excellent.”" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) JK Jessika K. Senior Technical Writer > "I'd like to note that this bug is inconsistent. Whenever I run into a bug, I email the support team and receive an immediate response (within an hour)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3906090) [View Reviews](https://www.capterra.com/p/177031/Document360/reviews/) Hadi B. Product Coordinator > "In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136866) Enguerran M. Fullstack web developer > "The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136596) AR Anitha R. Senior Technical Specialist > "I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7092906) RV Rakhi V. QA Lead > "Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7134416) Jiahao H. Deployment Strategist > "The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7073220) Enguerran M. Fullstack web developer > "The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136596) Kregg G. Agile Team Lead > "Confluence offers excellent value for the money for product development, test, and release teams, and for clients/customers/end users requiring installation, user..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7063165) VR Verified Reviewer Software Engineer > "There are some downsides, such as occasional performance hiccups and small usability issues when working with large amounts of content." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) Denis M. Recruiter > "It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7140518) Kiran R. Senior Product Consultant > "It is noticeable that sometimes, when we are updated a large document with more text, the online version becomes slow." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7080775) NP Neha P. Incident Manager > "In well-organized environments, it works exceptionally well, but in larger or poorly managed spaces, it can become cluttered and harder to navigate. Despite a few..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7142868) KS Kaynan S. Senior Software Engineer > "The editor can feel a bit slow when working with large pages that contain many embedded elements." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136936) VR Verified Reviewer Software Engineer > "You can easily preview documents like PDFs, Word files, and spreadsheets directly inside Confluence without needing to download them, which is convenient for quick..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) SM Sampad M. Software developer > "Editing complex documents is slow when they contain many diagrams and tables." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7055755) Saidi B. product designer > "It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7126001) PV Prachi V. Frontend Developer > "Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7122355) Gunther C. Software Engineer > "It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7131409) LD Leo D. Embedded software test engineer > "Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7125994) DU Dose U. IT Engineer > "Confluence allows me to centralize project info, meeting notes and decision logs, in a single connected workspace." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6860096) MA Mesut A. HR Analyst > "Exporting a complex page as a PDF results in messy formatting, so I have to fix it manually before sharing." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6830753) Rene M. Solution Architect > "As an IT manager, I appreciate its reliability, scalability, and comprehensive feature set that supports our off-shore hiring operations." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7067334) MH Michael H. Tech Coordinator > "The one problem I faced is when multiple people edit the same page and you get overwhelmed by notifications." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6825126) VR Verified Reviewer Software Engineer > "You can attach files directly to pages and keep everything connected to the relevant context, which makes collaboration easier." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) CH Carnell H. Owner > "Editor can be sluggish at times especially with many macros." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7100196) VR Verified Reviewer Software Engineer > "From a value-for-money perspective, it’s quite solid if your team already uses the Atlassian ecosystem, since it reduces the need for multiple tools." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) FY Faye Y. Software Developer > "it's difficult to request permission for specific files or pages. If access hasn’t been granted upfront, there's no clear or quick way to request it." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6829749) KB Katie B. BA > "Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. " [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) VR Verified Reviewer Software Engineer > "Finding specific information isn’t always as easy as it should be, and the search doesn’t always give the most relevant results." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) KB Katie B. BA > "It also allows you to link to your Jira page which helps keep everything in the one place" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) JJH J.J. H. Revenue Enablement > "The interface can feel clunky and outdated at times, and the search function often fails to pull up relevant content, which can be frustrating when working on large..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6514528) Basel E. IT Operations Specialist > "It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143526) AM Antoine M. Marketing advisor > "If governance is weak, spaces can become messy after some time." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143139) VR Verified Reviewer Software Engineer > "Customer support is generally helpful, and there’s also a strong documentation base and community forums where you can quickly find answers to common issues." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) Parth S. QA Engineer > "Sometimes page formatting is difficult especially when you have diagrams which needs to be included in the middle of text" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6829808) Eric T. Director, Digital Transformation > "The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. " [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7083043) PS Paul S. Software Engineer > "Sometimes there are issues with complex search, which could be improved." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7075677) NO Norah O. Manager and Executive Administrative > "This software is fully equipped with features that help me sort bugs and issues, so that i can work on a stress-free environment." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6860551) AE Ahmed E. Manager > "It became slower at the most active times editing a mass page with tables embedded took several seconds." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6857068) Hameeda T. Technical Analyst > "Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7111497) GY Gerald Y. IT Consultant > "Some small stuff like editing can feel a bit clunky, and sometimes you’re not sure where something was saved, but nothing too frustrating." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6813871) RE Rizi E. Technical Specialist > "The ability to create structured pages and link related content keeps information organized." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7055715) VR Verified Reviewer Account Executive > "The biggest limitation tends to be how consistently teams keep information up to date." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7071066) LD Leo D. Embedded software test engineer > "For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7125994) TK Tamara K. QA Software Analyst > "Search indexing can lag, making it harder to find newly added content immediately." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6839184) Hadi B. Product Coordinator > "Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7136866) KB Katie B. BA > "Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7146219) Basel E. IT Operations Specialist > "I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7143526) AD Annie D. HR Assistant > "The functionality is quite limited in terms of creating content and its not very instinctive to use e.g. takes forever to work out where to add a column to a table." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6494929) RV Rakhi V. QA Lead > "Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7134416) Gunther C. Software Engineer > "Confluence has historically not had the greatest search functionality in my experience." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7131409) PS Paul S. Software Engineer > "Confluence works great for collaboration and as a knowledge base for development work. Once you understand how it operates, it becomes a powerful and efficient tool." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7075677) SJ Sam J. Office Administrator > "The only thing I will say is that since this software is not as big as other major websites and information sources, it can have a lack of information, as well as..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6551762) SV Shameek V. Product Lead > "I appreciate how it integrates seamlessly with Jira, making it easier to keep requirements, timelines, and updates in one place. While it’s a powerful tool, I’ve also..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6768304) JJ Jobin J. Senior Platform Engineer > "The interface can feel a bit complex at first." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7064175) AQ Antoine Q. Project Manager Testing > "This is a really powerful tool for taking notes, sharing datas, creating whiteboards, having box of ideas, create WBS, tracking your actions etc." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6684551) UC Urgan C. Associate > "However, its search functionality can be hit-or-miss, and finding specific content can be cumbersome in larger spac" [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6524068) HK Heather K. Technical Learning Partner > "We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6553094) AM Alex M. Sales Operations Manager > "The search function is poor, there is no AI to help guide your choices and people find it hard to navigate and understand where to find the content." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6712705) Ginger S. Program Administrator TA > "Overall, I liked the way Confluence made it easy to see the work of and collaborate with teammates and keep updated records even across employee turnover." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7112494) VK Vatsal K. Software Engineer Intern > "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6786732) NP Neha P. Incident Manager > "It makes documenting processes, sharing knowledge, and collaborating with team members very seamless." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7142868) CH Carnell H. Owner > "However, pricing is a bit much for large scale teams." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7100196) VR Verified Reviewer Software Engineer > "In general, it still provides good value and works well as a documentation hub, especially for teams already using other Atlassian tools." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7135305) VR Verified Reviewer VP, Community and Learning > "The search functionality can also leave some things to be desired, as many times it takes 4-5 searches to finally find what you're looking for." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6310595) VR Verified Reviewer VP, Community and Learning > "Confluence has been instrumental for our team as a central repository for our documentation, streamlining our workflow considerably by keeping everything from project..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6310595) VR Verified Reviewer Content writer > "There are some limitations when setting page permissions. If you are familiar with server permissions, Confluence is not as flexible and easy." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6529070) NW Nolan W. Head of Sales > "It did make for an easy collaborative environment for our initial attempt at Onboarding Workflow, and allowed for an easy organization of materials, videos,..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6811254) VN Vignesh N. Executive Architect > "Sometimes in confluence page expiration and trying to create child pages and linking them to parent confluence page is not much friendly ." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6658238) PV Prachi V. Frontend Developer > "It’s a reliable tool for creating, managing, and sharing documentation within a team." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7122355) PS Preeti S. Software Engineer > "The thing that I like the least about confluence is that some of the essential features are missing in the free version." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6845845) VK Vatsal K. Software Engineer Intern > "The best part about confluence is that you can arrange and very properly organize documentation for your software making it easy for developers and users both to..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6786732) TK Tamara K. QA Software Analyst > "Mobile version is limited and can be slow or clunky." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6839184) MF Mark F. Content Designer > "Confluence made the recording of our UX delivery from Discovery to Beta really easy, so that people joining the project, stakeholders or future teams working on the..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6571821) AL Adele L. Print Design > "The interface is too cluttered and hard to navigate in the beginning." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6819268) GA Gabriel A. IT Admin > "Confluence in my opinion, is a very good tool to keep me organized and being able to make documentation on the spot." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7114947) JV Jesus V. Server Administrator > "Sometimes the menus are difficult to navigate if the project in confluence is not configured correctly." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6555007) JV Jesus V. Server Administrator > "Me and my co-worker can work at the same time in Confluence because the refresh time for the info is very fast, we can work in different tabs and all info are saved..." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6555007) VR Verified Reviewer SWE > "Additionally, issues with managing permissions and integrating with existing business processes can be a source of frustration." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6789928) Saidi B. product designer > "Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___7126001) FG Federico G. developer Fromtend > "It is sometimes heavy and slow to load pages and formatting sometimes so hard to make it do what you want. But I guess haven't practiced enough with it." [See full review](https://www.capterra.com/p/136446/Confluence/#Capterra___6344810) [View Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## User interface 4.66 (291) [Confluence](https://www.capterra.com/p/136446/Confluence/) 4.48 (3,680) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Document360 Top features 34/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/177031/Document360/#features) Confluence 25/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/136446/Confluence/#features) ### Recognition Document360 is recognized as a top-rated tool in 3 Capterra Shortlist reports Confluence is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Document360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Confluence Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Document360 - By Kovai.co - Located in United Kingdom - Founded in 2017 Confluence - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons 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