# Confluence Software 2026: Features, Integrations, Pros & Cons | Capterra

> Capterra's in-depth exploration of Confluence Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Confluence Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/compare/136446-198049/Confluence-vs-Microsoft-Project

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# 

 Confluence Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 9, 2025

Written byPreksha Buttan

Preksha Buttan

Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad...

[See bio & all articles](https://www.capterra.com/resources/author/pbuttan/)

Edited byCaroline Rousseau

Caroline Rousseau

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel...

[See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/)

Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers.

Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

Content Editor

After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters.

[Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Confluence

Confluence Overview:

### Key takeaways

Insights from verified Capterra reviews

Confluence helps teams centralize documentation, collaborate in real time, and manage knowledge across departments. It’s most used by small businesses in IT and software services. Reviewers highlight real-time editing and structured page trees as standout features, while search limitations and formatting friction are common drawbacks. Recent updates include AI-powered page summaries and Loom video embeds.

### Our verdict

Confluence is a reliable choice for teams that prioritize structured documentation and cross-functional collaboration. While it offers strong editing and integration capabilities, buyers should expect a learning curve and occasional friction with formatting and search. For teams willing to invest time in setup and training, the payoff is a centralized, scalable workspace that supports long-term knowledge management.

Overall rating

Based on 3,660 user reviews

Reviews sentiment

Positive

92%

Neutral

7%

Negative

1%

Pros & cons

Integrated team collaboration workspace

Centralized organizational knowledge hub

Slow performance with large content

Limited and inconsistent formatting tools

Starting price

$5.42

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Confluence alternatives

While Confluence supports collaborative documentation and knowledge sharing, buyers may explore other tools if they prefer a more intuitive interface, stronger offline access, or features better aligned with their team’s structure and budget.

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/)

## Who uses Confluence?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Integrated team collaboration workspace

97% positive reviews out of 490

Most users comment team collaboration tools enable real-time editing, feedback, and unified project management across distributed teams.

Oteng M

Fine artist, 1 employee.

"Confluence offers a seamless collaboration experience, enabling teams to create, share, and organize knowledge effortlessly, enhancing productivity and fostering effective communication within organizations."

Slow performance with large content

81% negative reviews out of 206

Most reviewers find performance and speed suffer with large documents, embedded media, or slow internet, causing delays and frustration.

Taylor S

System Administrator, 10,001+ employees.

"One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating."

Centralized organizational knowledge hub

98% positive reviews out of 342

Most reviewers describe knowledge base features as essential for sharing, organizing, and accessing company-wide information efficiently.

Shad G

Customer Services Director, 51 - 200 employees.

"Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning."

Limited and inconsistent formatting tools

62% negative reviews out of 189

Some reviewers describe formatting as restrictive, unintuitive, and difficult for complex layouts, especially when exporting or copying content.

Vatsal K

Software Engineer Intern, 501 - 1,000 employees.

"The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times."

Collaborative meeting documentation platform

99% positive reviews out of 87

Most users report meeting notes templates and real-time editing streamline team documentation, organization, and project tracking.

Madeline K

Account Executive, 11 - 50 employees.

"The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company."

High cost for scaling teams

61% negative reviews out of 185

Some users report pricing increases rapidly with more users, add-ons, or advanced features, making it costly for small organizations.

Sarah B

Research Analyst, 1 employee.

"I just feel that it is so expensive, sometimes we need features that makes sense to have access to even in a basic form but this is super costly."

## Confluence's interface

Confluence’s interface supports structured documentation with hierarchical page trees and customizable templates, but users often cite a dated design, clunky navigation, and a steep learning curve—especially when locating features or managing multiple projects.

2+

Preksha Buttan

You’ll find Confluence’s layout helpful for organizing content, but expect friction when navigating or formatting; reviewers often mention needing extra time to locate tools or adjust visuals, which can slow onboarding and make daily workflows less fluid.

Ease of Use

4.3 (3,631)

4.3

Based on 3,631 reviews

## Key features

View by:

These features have been rated as most important by users based on their reviews.

View by:

Get Advice

We can help you find the software with the features you need.

Preksha Buttan

Confluence’s top-rated features help your team stay aligned by centralizing documentation, enabling real-time edits, and supporting structured knowledge sharing; together, they reduce duplication, improve visibility, and keep collaborative work moving forward.

Features

4.4 (3,602)

4.4

Based on 3,602 reviews

The Confluence features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years.

Real-time editing

4.5 (28)

28 reviewers rated this feature

Enables multiple contributors to work on the same document simultaneously, with instant syncing and notifications. This reduces version confusion and improves collaboration across distributed teams.

Documentation management

4.4 (42)

42 reviewers rated this feature

Centralizes IT, process, and product documentation in one accessible space. Supports text, images, and code, with linking to Jira tickets and version control for easy updates.

Knowledge base management

4.3 (611)

611 reviewers rated this feature

Organizes articles and guides using templates, page hierarchies, and permission controls. Enhances onboarding and troubleshooting with macros and integrations.

Document storage

4.2 (863)

863 reviewers rated this feature

Stores and organizes files in a cloud-based repository with folder structures and access controls. Supports various file types and version history, though previewing and editing non-static files can be limited.

Collaboration tools

4.2 (666)

666 reviewers rated this feature

Supports inline comments, tagging, and page sharing with permission settings. Integrates with Jira, Slack, Asana, and Google Sheets to streamline teamwork, though some users report edit conflicts.

Knowledge management

4.2 (169)

169 reviewers rated this feature

Provides a central space for organizing and accessing project knowledge. Facilitates collaboration on articles and integrates with other tools, though some advanced features require plugins.

Atlassian Analytics and Data Lake

0 reviewers rated this feature

Connects Confluence data with other Atlassian tools to create custom dashboards and reports. You can analyze team activity, content usage, and project metrics using SQL queries and visualizations, helping teams make data-informed decisions.

Unlimited whiteboards

0 reviewers rated this feature

Supports visual collaboration with digital whiteboards for brainstorming, planning, and diagramming. Teams can add sticky notes, shapes, and connectors, making it easier to map workflows, organize ideas, and align on project goals.

Admin controls and insights

0 reviewers rated this feature

Provides granular permissions, audit logs, and usage analytics. Admins can monitor activity, manage access, and enforce security policies across teams, ensuring compliance and visibility into how content is used.

AI-powered Rovo Search, Chat, and Agents

0 reviewers rated this feature

Uses generative AI to surface relevant content, answer questions, and automate tasks. You can interact with Confluence data through natural language, speeding up search and reducing time spent navigating documentation.

All key features (132)

An @mention is a way to tag or notify a specific person about a message/post

63.64% of 11 reviewers that rated this feature as important or highly important

You gain flexible, granular control over who can view, edit, or manage content. Reviewers indicate robust role-based access, space-level restrictions, and privacy management, though some find permission settings complex for large teams or external sharing.

61.97% of 760 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

75.29% of 85 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

58.00% of 50 reviewers that rated this feature as important or highly important

Provides granular permissions, audit logs, and usage analytics. Admins can monitor activity, manage access, and enforce security policies across teams, ensuring compliance and visibility into how content is used.

0 reviewers rated this feature

Uses generative AI to surface relevant content, answer questions, and automate tasks. You can interact with Confluence data through natural language, speeding up search and reducing time spent navigating documentation.

0 reviewers rated this feature

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

46.88% of 64 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

55.56% of 18 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

45.54% of 112 reviewers that rated this feature as important or highly important

Assign issues and tasks based on availability or required skills

70.59% of 17 reviewers that rated this feature as important or highly important

Connects Confluence data with other Atlassian tools to create custom dashboards and reports. You can analyze team activity, content usage, and project metrics using SQL queries and visualizations, helping teams make data-informed decisions.

0 reviewers rated this feature

Supports audio files

0.00% of 5 reviewers that rated this feature as important or highly important

A record of all activities within the system, including user access, changes made, etc.

0.00% of 4 reviewers that rated this feature as important or highly important

Allows users to publish blogs on social site

0% of 0 reviewers...

Group collaboration to solve ideas in a productive and concentrated manner.

32.56% of 43 reviewers that rated this feature as important or highly important

Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines

0% of 0 reviewers...

Track and manage schedules and meetings via an integrated calendar

72.34% of 47 reviewers that rated this feature as important or highly important

Create and manage digital catalog of products/services with their details, specifications, and price

55.93% of 118 reviewers that rated this feature as important or highly important

Track and monitor efficient handling of all changes/transitions

0% of 0 reviewers...

An itemized to do list that can be edited as tasks are completed

100.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

64.65% of 693 reviewers that rated this feature as important or highly important

Supports inline comments, tagging, and page sharing with permission settings. Integrates with Jira, Slack, Asana, and Google Sheets to streamline teamwork, though some users report edit conflicts.

666 reviewers rated this feature

Leave comments and notes on documents for others to view

72.84% of 162 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

50.00% of 66 reviewers that rated this feature as important or highly important

The ability to create unique content

0% of 0 reviewers...

Confluence helps you efficiently create, organize, and update content with collaborative editing, version control, and structured page hierarchy. Users think it’s easy to manage diverse content types, though some mention formatting glitches and difficulty finding nested items in large spaces.

68.17% of 575 reviewers that rated this feature as important or highly important

Facilitates online authoring and publishing of the content

64.29% of 14 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

42.59% of 54 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

57.01% of 107 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

133.33% of 3 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

50.00% of 16 reviewers that rated this feature as important or highly important

Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams.

0% of 0 reviewers...

Manage digital assets

0% of 0 reviewers...

Online forums/groups where users can ask questions, share ideas, best practices, etc.

33.33% of 12 reviewers that rated this feature as important or highly important

Scan, move or upload electronic files within the software's repository

47.68% of 151 reviewers that rated this feature as important or highly important

Assign categories, labels, tags, or attributes to documents for organization, search and storage

40.43% of 47 reviewers that rated this feature as important or highly important

Custom forms to streamline repetitious aspects of a document

58.00% of 100 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

69.83% of 401 reviewers that rated this feature as important or highly important

Review and analyze existing information across documents

71.43% of 7 reviewers that rated this feature as important or highly important

With this capability, you can store, organize, and manage documents in a single repository. Reviewers appreciate version control, cloud access, and integration with tools like JIRA and SharePoint, but some find navigation and document preview less intuitive than dedicated storage solutions.

64.11% of 886 reviewers that rated this feature as important or highly important

Stores and organizes files in a cloud-based repository with folder structures and access controls. Supports various file types and version history, though previewing and editing non-static files can be limited.

863 reviewers rated this feature

Manage product specific documents in a categorized order

93.18% of 44 reviewers that rated this feature as important or highly important

Centralizes IT, process, and product documentation in one accessible space. Supports text, images, and code, with linking to Jira tickets and version control for easy updates.

42 reviewers rated this feature

Assemble applications and processes by dragging over and arranging pre-built components

57.69% of 26 reviewers that rated this feature as important or highly important

Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken

50.00% of 16 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

30.43% of 23 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

41.18% of 17 reviewers that rated this feature as important or highly important

Convert files to a different format

0% of 0 reviewers...

Create, save, and store files

40.00% of 20 reviewers that rated this feature as important or highly important

This aspect lets you securely share files and documents with teams using links, cloud uploads, and integrations with tools like Asana and JIRA. Reviewers appreciate real-time collaboration and role-based access, but some say sharing outside Confluence or with large files can be less efficient.

56.71% of 686 reviewers that rated this feature as important or highly important

Find & retrieve relevant data or documents

0% of 0 reviewers...

Specifically developed for the IT sector

0% of 0 reviewers...

Search for specific words or phrases within a document or database

56.59% of 493 reviewers that rated this feature as important or highly important

Games or game-like elements to track progress and reward accomplishments

0.00% of 1 reviewers that rated this feature as important or highly important

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

48.84% of 43 reviewers that rated this feature as important or highly important

Allows employees to set and manage work or career related goals

0% of 0 reviewers...

Establish measurable goals and objectives and track their progress over a specific period of time

100.00% of 1 reviewers that rated this feature as important or highly important

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

57.14% of 63 reviewers that rated this feature as important or highly important

Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued

25.00% of 8 reviewers that rated this feature as important or highly important

The creation, development, and sharing of potentially innovative new ideas

42.59% of 54 reviewers that rated this feature as important or highly important

Compile and organize data into specific metrics

0% of 0 reviewers...

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

0% of 0 reviewers...

Process of developing, planning, managing, and executing new ideas or innovations

50.00% of 4 reviewers that rated this feature as important or highly important

Confluence offers a centralized, customizable platform for creating, organizing, and sharing knowledge. Reviewers appreciate its templates, real-time collaboration, hierarchical structure, robust search, and integrations with tools like SharePoint and Excel, though some mention navigation could be improved.

72.71% of 623 reviewers that rated this feature as important or highly important

Organizes articles and guides using templates, page hierarchies, and permission controls. Enhances onboarding and troubleshooting with macros and integrations.

611 reviewers rated this feature

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

76.70% of 176 reviewers that rated this feature as important or highly important

Provides a central space for organizing and accessing project knowledge. Facilitates collaboration on articles and integrates with other tools, though some advanced features require plugins.

169 reviewers rated this feature

See past and upcoming campaigns and communications in a calendar view

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the process of planning and scheduling meetings, including agenda creation

50.00% of 2 reviewers that rated this feature as important or highly important

Monitor task progress and planned accomplishments to better manage project status

58.06% of 31 reviewers that rated this feature as important or highly important

Diagram used to organize information in a hierarchical way to show relationships

50.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

35.59% of 59 reviewers that rated this feature as important or highly important

Access the system via a mobile application

0% of 0 reviewers...

Observe and track the demand, usage, progress or quality of a system, product, or user

0% of 0 reviewers...

Ability to handle several projects simultaneously

77.55% of 49 reviewers that rated this feature as important or highly important

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

0% of 0 reviewers...

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

0% of 0 reviewers...

Arrange tasks based on the level of priority or urgency

57.98% of 119 reviewers that rated this feature as important or highly important

Streamlining repetitive tasks and activities through automated and predefined workflows

133.33% of 3 reviewers that rated this feature as important or highly important

Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment

100.00% of 2 reviewers that rated this feature as important or highly important

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

55.00% of 20 reviewers that rated this feature as important or highly important

Tools to facilitate the production of information and promote efficiency

100.00% of 1 reviewers that rated this feature as important or highly important

Reporting on how each user, task or process has advanced since its initiation

60.87% of 46 reviewers that rated this feature as important or highly important

Plan and coordinate all the resources, costs and time needed to execute assignments

63.79% of 58 reviewers that rated this feature as important or highly important

Organize and schedule projects

53.85% of 26 reviewers that rated this feature as important or highly important

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

64.17% of 360 reviewers that rated this feature as important or highly important

Monitor the progress of projects from start to finish

46.15% of 26 reviewers that rated this feature as important or highly important

Estimate or forecast of a future scenario based on the study of present trends

100.00% of 1 reviewers that rated this feature as important or highly important

Preview and make real-time changes in the web content

57.14% of 28 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

0.00% of 3 reviewers that rated this feature as important or highly important

Receive data and information in real time

66.67% of 9 reviewers that rated this feature as important or highly important

Enables multiple contributors to work on the same document simultaneously, with instant syncing and notifications. This reduces version confusion and improves collaboration across distributed teams.

28 reviewers rated this feature

Notifications that are delivered to users as soon as an event occurs

67.50% of 40 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

100.00% of 1 reviewers that rated this feature as important or highly important

A timeline for taking a project live that outlines what features should be operational at the go-live date

54.55% of 11 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

71.74% of 46 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

40.98% of 61 reviewers that rated this feature as important or highly important

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

60.23% of 176 reviewers that rated this feature as important or highly important

Enables creation, management, and tracking of product requirements & features during product production/development

70.59% of 17 reviewers that rated this feature as important or highly important

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

61.82% of 55 reviewers that rated this feature as important or highly important

Input different types of content and edit text formats, fonts, font sizes, and colors

50.00% of 14 reviewers that rated this feature as important or highly important

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

0.00% of 2 reviewers that rated this feature as important or highly important

Set & manage permission levels based on user roles and restrict access to only authorized individuals

0% of 0 reviewers...

Search and filter data across systems to locate required information by entering keywords or certain criteria

68.97% of 87 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

35.62% of 73 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

0% of 0 reviewers...

Define the exact requirements needed by all stakeholders in the requirements process

0% of 0 reviewers...

Track the status over time for a request, process, asset, or transaction

47.37% of 38 reviewers that rated this feature as important or highly important

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

0% of 0 reviewers...

Gauge satisfaction and receive information for improvement and success

33.33% of 3 reviewers that rated this feature as important or highly important

Attach digital tags to documents and assets for identification, search, or monitoring purposes

69.62% of 79 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

56.29% of 556 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

48.62% of 181 reviewers that rated this feature as important or highly important

Allow multiple team members to edit and work on the same document

0% of 0 reviewers...

Organizing a group of people to accomplish a task

100.00% of 1 reviewers that rated this feature as important or highly important

Create, save, and re-purpose templates for emails, forms, etc.

48.00% of 25 reviewers that rated this feature as important or highly important

Sample files or documents that could be customized as needed or used as is

100.00% of 1 reviewers that rated this feature as important or highly important

Edit text as needed

62.61% of 452 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

61.11% of 18 reviewers that rated this feature as important or highly important

Log and record hours worked and costs spent to assist in billing and invoicing

0% of 0 reviewers...

Track and document the history, application, or location of an item or activity

44.44% of 9 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

100.00% of 1 reviewers that rated this feature as important or highly important

Store, modify, and track user accounts and access in a centralized directory

50.00% of 2 reviewers that rated this feature as important or highly important

Supports visual collaboration with digital whiteboards for brainstorming, planning, and diagramming. Teams can add sticky notes, shapes, and connectors, making it easier to map workflows, organize ideas, and align on project goals.

0 reviewers rated this feature

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

100.00% of 7 reviewers that rated this feature as important or highly important

Track revisions and updates made to files and navigate between different versions

59.68% of 62 reviewers that rated this feature as important or highly important

Graphical representation of data or processes

65.00% of 20 reviewers that rated this feature as important or highly important

Allows multiple users to simultaneously annotate on a digital whiteboard

0.00% of 1 reviewers that rated this feature as important or highly important

An extended application or connector that enables users to perform additional services with their current set of tools

0% of 0 reviewers...

An informational database that allows users to add, delete, or revise content

66.67% of 3 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

60.58% of 137 reviewers that rated this feature as important or highly important

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

0% of 0 reviewers...

Get Advice

We can help you find the software with the features you need.

Preksha Buttan

Confluence’s top-rated features help your team stay aligned by centralizing documentation, enabling real-time edits, and supporting structured knowledge sharing; together, they reduce duplication, improve visibility, and keep collaborative work moving forward.

Features

4.4 (3,602)

4.4

Based on 3,602 reviews

## Pricing

Value for money

4.3 (2232)

Confluence’s pricing starts with its Standard plan, which costs $5.16 per user per month for 300 users, and Premium, which costs $9.73 per user per month. This is significantly lower than the average SMB budget of $150 per user per month. Pricing scales by tier and team size, with enterprise options available.

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/)

Standard

$5.42

Per User,Per Month

It includes:

-   External Collaboration
-   Page Permissions
-   250 GB of Storage
-   9/5 Regional Support
-   Unlimited Users
-   Sandbox
-   Admin Insights
-   Announcement Banner

Premium

$10.44

Per User,Per Month

It includes:

-   AI-powered Creation and Collaboration
-   Per User Automation Limits (1000 per month)
-   Unlimited Whiteboards
-   Admin Controls and Insights
-   Unlimited Storage
-   24/7 Support for Critical Issues
-   99.9% Uptime SLA

Value for money

4.3 (2,232)

4.3

Based on 2,232 reviews

## Integrations

Confluence integrates with a mix of native and third-party tools across project tracking, document storage, and team communication. These connections help unify workflows and reduce context switching across platforms.

Popular integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)

Preksha Buttan

Senior Content Analyst

Connecting Confluence with tools for project tracking, file sharing, and team messaging helps your team centralize documentation, reduce manual updates, and maintain visibility across systems—especially when working across departments or locations.

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (2121)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (2,121)

4.3

Based on 2,121 reviews

## User reviews

Overall rating

4.5

Based on 3,660 reviews

Filter by rating

5(2074)

4(1306)

3(245)

2(31)

1(4)

Mentioned topic

Sorted by most recent

DH

Dan H.

Helpdesk analyst

Education Management

### "Not a bad tool with some considerations"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 27, 2026

My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there

Pros

It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so

Cons

There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CO

Clemen O.

3d artist

Animation

### "Still a great tool to use!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2026

Overall it is still one of the best tools to use these days. I would recommend to anyone who needs a wiki page for their office

Pros

Still a great tool to get everyone on board to take notes and share notes about their workflow and process

Cons

Can sometimes get a little too messy, may need more tools to help employees with their formatting of entries

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VC

Vincent C.

Principal Technical Level Designer

Entertainment

### "Faster pages load, AI integration makes it easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 20, 2026

Better than ever because when you do a search, AI help you pinpoint the best results. It seems that is bow faster than it was.

Pros

Confluence is loading faster than it was before especially when editing and saving a page, the addition of AI make it easier to search.

Cons

Maybe the AI is a bit too much everywhere, I understand that it gives a better user experience when sesrching but we don’t need it everywhere.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director Product Documentation

Computer Software

### "Confluence as a Great Internal KB"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 19, 2026

We use Confluence to share work ideas and save what is required, workplans and test plans. Collaboration with other team members is very easy.

Pros

Built in AI is useful as is the integration with Jira. Being able to decide what to watch is also vey helpful.

Cons

Using it for external users is still not viable. The template feature is very basic. The search ability is not good and the actual user interface is old.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Lauren P.

Sr Healthcare Analyst

Health, Wellness and Fitness

### "Keeps me organized"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

I really can’t imagine working without Confluence every day. I would struggle to stay organized without it.

Pros

It really helps keep me organized with my daily tasks and long term project planning at work. I’m able to quickly see what I need to work on.

Cons

There seems to be a bug with the way tasks are displayed under certain columns on my tracking board that is cluttering my board in a frustrating way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Gabriel A.

IT Admin

Food & Beverages

### "Great organizational and management Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 18, 2026

I really enjoy using it, and paring it with Jira for our internal tickets it works very well together. Great to put both a Knowledge base to reference on Jira easily, and as a Work Process management, so it's very versatile.

Pros

Confluence in my opinion, is a very good tool to keep me organized and being able to make documentation on the spot. I have used it to make How-tos and Work Process for my day to day and it was really easy to learn how to do things.

Cons

Sometimes the bad part is that some of the features of their non Cloud version seemed to be better and more updated, although it does seem like they have been adding things to it as I use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VP

Vinuta P.

Software Engineering Manager

Computer Software

### "Effective Team Documentation Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 14, 2026

Overall, Confluence is a reliable platform for team collaboration and knowledge sharing. It works well as a central place for documentation and is especially useful for teams already using the Atlassian ecosystem.

Pros

Confluence makes it easy for teams to create, organize, and share documentation. The editor is simple to use and supports rich content like tables, attachments, and embedded tools. Its integration with Jira is very helpful for teams managing projects and documentation together.

Cons

As content grows, organizing pages and finding information can become harder. Search results can sometimes be cluttered, and performance may slow down on pages with lots of embedded content.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ginger S.

Program Administrator TA

Higher Education

### "Easy and Collaborative "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 14, 2026

Overall, I liked the way Confluence made it easy to see the work of and collaborate with teammates and keep updated records even across employee turnover.

Pros

Confluence is a highly flexible platform that makes for easy collaboration within teams and even across departments.

Cons

It took some time to get used to the baked in forms for documentation. They were different than what I expected, but once I got the hang of which form was good for which kind of documentation, it was much more straightforward.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Hameeda T.

Technical Analyst

Financial Services

### "Reliable Workspace For Organised Team Collaboration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 12, 2026

Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned.

Pros

Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira.

Cons

Formatting can feel rigid, page load times are, and advanced features often require extra plugins or admin support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Namratha C.

Product owner

Information Technology and Services

### "Powerful Team Documentation with Strong Collaboration Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 23, 2026

works especially well for teams managing requirements, technical documentation, and shared knowledge

Pros

Its great for creating structured page, organizing content by spaces, and collaborating in real time

Cons

Without strong governance and structure, spaces and pages makes hard to find the information quickly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/)

## FAQs

Yes. Confluence offers a free plan for up to 10 users, which includes 2 GB of storage and basic collaboration features. Larger teams or those needing advanced tools must upgrade to paid plans.

Confluence’s Standard plan starts at $5.16 per user, per month, while the Premium plan is $9.73 per user, per month. Enterprise pricing is custom and requires contacting Atlassian’s sales team.

Yes. Confluence offers mobile apps for iOS and Android, allowing users to view, edit, and collaborate on pages. Offline access is limited, and some advanced editing features may not be available.

Yes. Confluence allows users to restore recently deleted pages or spaces from the trash, provided they have the necessary permissions. Deleted content is retained for a limited time.

Yes. Confluence integrates natively with Jira, Trello, Bitbucket, and other Atlassian products. These integrations support linked workflows, shared permissions, and unified project tracking.

Yes. You can upload and sync Word, Excel, and PowerPoint files from SharePoint or OneDrive into Confluence pages. Smart links allow embedded viewing and editing within the platform.

Yes. Confluence supports page versioning, allowing users to track changes, compare edits, and revert to previous versions. This is especially useful for collaborative documentation workflows.

### Have more questions?

Connect with one of our advisors for a free consultation and save time in your software search.

## Sources

-   **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/).
    
-   **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
-   This product information came from Confluence’s own online content in July 2025, including the product's website and its social media channels.
    

## Related reading

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Published February 14, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/)

### [5 Top-Rated Document Management Software for Small Businesses](https://www.capterra.com/resources/document-management-software-for-small-business/)

Published July 3, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/)

### [5 Key Document Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-document-management-software-features/)

Published April 15, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/)

### [Document Management Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/document-management-software-pricing-report/)

Published August 27, 2024 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/)

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