ABC Glofox vs Crossbar: Which is a better fit?

Natalie N

Director

Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT.

I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again.

We fell in love with the product through their amazing customer support...the product itself is also quite easy to work with.

Payments are not coming through either and our clients are very frustrated.

You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features.

Unable to message a class via the app if a teacher changes or the class is cancelled.

It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software.

The customer suport is possibly the worst I have ever come across. Mostly automated, find your own answers etc.

It's great from a scheduling standpoint and quick and easy to make teams. Parents: As a parent, I LOVE the ease and convenience of signing my kids up for soccer through Crossbar.

Scheduler takes a bit to get used to. Some members have had trouble uploading documents.

From demo day to present day, they have been very responsive and helpful. They do an amazing job of training and are available to help every step of the way.

The build out of registration behind the scenes is a bit tricky to learn. Some of the field labels aren't intuitive and it took a while to learn.

We compared this against 5 other platforms, and this was hands down the best solution at the right price. Couple that with the amazing customer service, and CrossBar is a homerun.

In other programs people could have other roles and have access to only specific sections.I don't like that you can't see a full month on a teams page of activities its week by week.

We have better function at a lower cost. Customer service is outstanding, very prompt and quick to resolve issues and answer questions.

This has been very challenging. I don't like that we cannot assign roles/permissions to our staff, meaning Registration, web design etc and it has to go through crossbar.