Fusion vs MedBridge: Which is a better fit?

All of my therapists find the evaluations and daily SOAP notes easy to use. We love the quick phrases for ease of documentation and the ability to set goals from our goal bank.

As far as support, it's gone down hill. A few months back, the clearing house they used screwed up a lot of claims, but Fusion didn't handle it well.

The billing feature, amazing. The home resources are so easy to add which is so helpful for your patients and just already there.

The problems that have been worked on have ranged from simple quick fixes to more complex issues which have required further investigation on both of our ends.

One of my favorite service features is that they are so responsive to customer needs as well as suggestions to improve their site to make it more user friendly or accommodate clinic needs.

I have yet to have a problem that has not been solved by a customer representative.

There are so many helpful features and the software is easy to use and navigate. If you have any issues or questions the support team always responds quickly and helps to the best of their ability.

Its is difficult to see the dates that were and were not paid.

Patients love it for their home exercises because it is user friendly and live in the videos. I love it because the exercise selection is thorough and the videos are inclusive of all types of people.

Are we really so concerned that someone might print an unauthorized picture of a wall squat that we make the program obscenely annoying on an hourly basis.

From the user friendliness to the quality of continuing education courses to the customer service, Medbridge is, overall l, a phenomenal website that is well worth the money.

Stupid, Stupid, Stupid constant log outs. Make a home program, walk out into gym and start working with patient to make sure program is appropriate and boom, you are logged out and program is gone.

The videos help to ensure you are performing as recommended.

Inability to speak with a representative easily.

I like how patients have access to videos that help demonstrate their assigned exercises.

This makes chart review more "messy" than it needs to be. I would prefer to open medbridge one time at the start of my day vs it closing out and needing to log back in multiple times.