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XCALLY vs CallMaker: Which is a better fit?

Updated on August 4th, 2024
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Logging
4.6
Call Tracking
--
Call Recording
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.8
Chat/Messaging
NA
Call Logging
5.0
Call Tracking
5.0
Call Recording
5.0
User satisfaction
4.8
User reviews129
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.8
User reviews10
Ease of use
4.9
Functionality
4.6
Value for money
4.9
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.

Contact center software for outbound sales. Predictive dialer that really boosts your inside sales. A telemarketing software that gets your whole organization going.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
136894
5 screenshots
10001522
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

XCALLY

Top Features
33/41
  • Activity Tracking
  • Alerts/Escalation
  • Caller ID
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Dashboard
  • Voice Recognition
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

CallMaker

31/41
Show Call Center Software Features +

XCALLY

CallMaker

--

XCALLY
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallMaker
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
XCALLY
  • By XCALLY
  • Located in Italy
  • Founded in 2007
CallMaker
  • By CM Software AB
  • Located in Sweden
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