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Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.
Contact center software for outbound sales. Predictive dialer that really boosts your inside sales. A telemarketing software that gets your whole organization going.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
No automatic upgrade, it requires to be triggered via UI manually.
Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation.
No integration with Odoo yet. Minimum number of users (at least one admin and one supervisor).
Virtualizable solution, very easy to install and maintain, good performance on all channels, excellent IVR designer.
No need to buy expensive hardware. We have information to analyze now.
Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).
The tech support team is not available for help during emergency.
Brilliant design which makes any work you need your software to perform daily at and callcenter/telemarketing office a complete breeze. Absolutely love everything about it to be honest.
It is very restricted to the individual campaign and not to the whole system. Reports are functional but not dynamic enough to cover all customers or telemarketing needs.
The best and most brilliant software avaliable for any callcenter/telemarketing company.
My overall experience can be summed up in ”sales records broken, by multiples.
Also fantastic support (should you need them which you most likely rarely will due to the reliablility and ease of the product). I honestly cannot recommend it more wholeheartedly, give it a try.
It is software that is under constant, heavy development so initially there were a few small things I missed, but that has speedily been adressed.
Very thought out design thats a pleasure to handle regardless of the level you are at, very easy to understand and to work with and an very reliable product.
Thats not saying there is anything negative about callmaker, just small things to tune it to what we need. So, to answer the question there is nothing i like least.
Prioritize real-user-identified key features according to your needs to find your best fit.
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XCALLY
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