# Compare XCALLY vs Sobot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare XCALLY and Sobot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/136894-10025756/XCALLY-vs-Sobot

---

# XCALLY vs Sobot Features and Cost Comparison

Last updated June 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

XCALLYSobot2/4 selected

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

[## XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting Price

€29.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

AS

Based on [130 reviews](#user-reviews)

Positive

128

Neutral

2

Negative

0

[## Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.9

Ease of Use

5

Customer Service

4.9

Reviews Sentiment

CM

AG

MS

Based on [106 reviews](#user-reviews)

Positive

106

Neutral

0

Negative

0

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 1,789 reviews from contact center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Call Recording

4.6

Agent Interface

NA

Multi-Channel Communication

4.5

Reporting/Analytics

4.9

Call Center Management

4.7

86%Fit

Not enough reviews

Feature ratings

Call Recording

5.0

Agent Interface

4.9

Multi-Channel Communication

5.0

Reporting/Analytics

4.9

Call Center Management

5.0

User satisfaction

User satisfaction

4.8

User reviews[130](https://www.capterra.com/p/136894/XCALLY/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.8

User satisfaction

4.9

User reviews[106](https://www.capterra.com/p/10025756/Sobot/reviews/)

Ease of use

5.0

Functionality

4.9

Value for money

4.9

Customer support

4.9

Price starts from

Price starts from

€29Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.

Best for

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

## User reviews

Pros & cons

AS

Antoni S.

Technical Support Manager

> "They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks..."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

DHN

Dick Hay N.

CEO

> "A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web"

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4902617)

ML

Miguel L.

President

> "Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4516880)

Irfanudeen S.

Senior Business Development Executive

> "The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___3513827)

[View Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/)

CM

Candace M.

Retail Manager

> "What was most useful was how it helped us manage customer inquiries more efficiently, Many of the questions we receive are related to order tracking, shipping updates, returns, and product availability, and..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7164900)

SB

Satyaki B.

ceo

> "The mobile app sometimes slows down when our Wi-Fi signal is weak, which frustrates employees trying to answer customer messages in real time and can slightly delay responses during busy hours."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6879812)

AG

Alex G.

Director of Sales EMEA

> "The platform helps manage guest inquiries more efficiently by automating responses to common questions about reservations, check in times, amenities, and booking changes."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7111351)

CA

Chuck A.

President and CEO

> "Before Sobot, we juggled emails, LinkedIn messages, and calls separately, making it difficult to maintain consistent contact with both candidates and clients."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6802898)

MS

Matthew S.

Senior Director of Engineering

> "It has helped reduced some of the operational burden associated with handling common customer questions and allowed support resources to focus on more complex cases. While there are areas where additional..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7160247)

NmG

Noémi G.

CEO

> "Before using Sobot, our team was constantly switching between tools to reply to messages from our website, social media, and phone calls which led to missed messages and delays."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6826526)

DV

Daniel V.

Engineering Manager

> "It fits into our workflow, keeps communication organized, and allows our team to focus on more complex issues without being overwhelmed by routine inquiries."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7116109)

KB

Kelly B.

Head of Partnership and Community

> "The default 'personality' was a bit too robotic for our brand."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882035)

YV

Yinon V.

Founder

> "Multi channel messaging allows instant responses while live escalation ensures complex requests are handled personally, improving overall member satisfaction."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7121064)

KL

Ken L.

President and CEO

> "Before Sobot, our customer support channels were fragmented, leading to delayed responses and customer dissatisfaction."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6801603)

MG

Michelle G.

General at Jo Loves

> "Sobot allows our team to manage customer inquiries in real time without slowing down our production flow and handles simple questions efficiently, and the transition to a live agent is seamless when needed."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882673)

MK

Malte K.

CEO And Co Founder

> "At this stage, there isn’t anything significant we would point out as a downside."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___7151786)

TD

Tom D.

Director Of Operations at CMC Energy Services

> "he Live Chat & Helpdesk feature has streamlined how we handle internal and external support, allowing our field teams and office staff to stay connected in real time."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6857848)

KM

Katie M.

Founder- The Wellness Hub

> "This not only slowed us down but also increased the risk of missing important details during therapy follow-ups."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6818517)

MG

Michelle G.

General at Jo Loves

> "As a brand that values quality and personal connection, we’ve found Sobot’s live chat and omnichannel features especially helpful in maintaining responsive, high-touch customer support without overloading..."

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6882673)

SK

Shaun K.

Founder

> "nothing i dislike but the pricing should be more flexible"

[See full review](https://www.capterra.com/p/10025756/Sobot/#Capterra___6782120)

[View Reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

## User interface

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

4.82 (130)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)

4.94 (106)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

XCALLY

38/50

-   Activity Dashboard
-   Activity Tracking
-   Agent Interface
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Routing
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Campaign Management
-   Chatbot
-   Chat/Messaging
-   Collaboration Tools
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Email Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Performance Management
-   Predictive Dialer
-   Quality Management
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Social Media Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/136894/XCALLY/#features)

Sobot

Top features

46/50

-   Activity Dashboard
-   Activity Tracking
-   Agent Interface
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automated Routing
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Campaign Management
-   Chatbot
-   Chat/Messaging
-   Collaboration Tools
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customer History
-   Customizable Reports
-   Data Import/Export
-   Email Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Performance Management
-   Predictive Dialer
-   Quality Management
-   Queue Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Social Media Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/10025756/Sobot/#features)

### Recognition

XCALLY is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Call CenterSoftware (2022) 

Sobot is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Contact CenterSoftware (2026) 

### Deployment & support

XCALLY

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Sobot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

XCALLY

-   By XCALLY
-   Located in Italy
-   Founded in 2007

Sobot

-   By Sobot Technologies
-   Located in Singapore
-   Founded in

## Popular Comparisons

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

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Ease of Use

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[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/169627-10025756/RingOver-vs-Sobot)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/136728-136894/Readymode-vs-XCALLY)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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Contact vendor for pricing

Price

$15/month

4.9

Features

4.6

5.0

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10025756/LiveAgent-vs-Sobot)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

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Features

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/136894-193276/XCALLY-vs-wolkvox)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.9

Features

4.8

5.0

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/156723-10025756/Gladly-vs-Sobot)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

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€29/month

Price

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4.7

Features

4.7

4.8

Ease of Use

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[View full comparison](https://www.capterra.com/compare/29589-136894/CallCenterNOW-vs-XCALLY)

[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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Contact vendor for pricing

Price

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4.9

Features

4.2

5.0

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/179417-10025756/Genesys-Cloud-vs-Sobot)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

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4.7

Features

4.8

4.8

Ease of Use

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[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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Contact vendor for pricing

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Features

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[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

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€29/month

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Features

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4.8

Ease of Use

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[Sobot](https://www.capterra.com/p/10025756/Sobot/)[4.94 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)

vs

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Contact vendor for pricing

Price

$110/month

4.9

Features

4.1

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Ease of Use

4.2

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