# Compare XCALLY vs Primo Dialler 2026 | Capterra > Unsure of what to choose? Check Capterra to compare XCALLY and Primo Dialler based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136894-148791/XCALLY-vs-PrimoDialler --- # XCALLY vs Primo Dialler Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: XCALLYPrimo Dialler2/4 selected [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) [## XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Starting Price €29.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AS Based on [130 reviews](#user-reviews) Positive 128 Neutral 2 Negative 0 [## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Starting Price $35.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment EH AS Based on [108 reviews](#user-reviews) Positive 105 Neutral 1 Negative 2 ## Not a match? 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Best for Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs. ## User reviews Pros & cons AS Antoni S. Technical Support Manager > "They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) AS Antoni S. Technical Support Manager > "I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) AS Antoni S. Technical Support Manager > "It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks..." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) DHN Dick Hay N. CEO > "A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web" [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4902617) ML Miguel L. President > "Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4516880) Irfanudeen S. Senior Business Development Executive > "The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___3513827) [View Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/) EH Evan H. Owner > "It probably has more functionality than most competitors." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) EH Evan H. Owner > "Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) Ausaf S. IT Manager > "The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2396413) EH Evan H. Owner > "It is a money pit." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) TN Tshepo N. Sales Agent > "PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798) RL Revel L. Director > "Primo Dialler your support chain is broken, fix it for the sake of future users." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) RK Rach K. Business Manager > "We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384267) RL Revel L. Director > "Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) PS Peter S. Owner > "Support service is sublime." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3825823) LA Luis A. IT Manager > "I don't have full access to all your settings, sometimes the support team takes too long to respond" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2383913) TN Tshepo N. Sales Agent > "The call disposition function is great for routing calls to the required departments based on call outcome." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798) NS Nouman S. Owner > "its slightly difficult to setup softphone on desktop" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384331) [View Reviews](https://www.capterra.com/p/148791/PrimoDialler/reviews/) ## User interface [XCALLY](https://www.capterra.com/p/136894/XCALLY/) 4.82 (130) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) 4.83 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features XCALLY Top features 37/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/136894/XCALLY/#features) Primo Dialler 19/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/148791/PrimoDialler/#features) ### Recognition XCALLY is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Call CenterSoftware (2022)  Primo Dialler is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support XCALLY Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Primo Dialler Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details XCALLY - By XCALLY - Located in Italy - Founded in 2007 Primo Dialler - By Primo Dialler - Located in United Kingdom - Founded in 2015 ## Popular Comparisons [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) €29/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-136894/Cloud-Predictive-Dialer-vs-XCALLY) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $35/month Price $25/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-148791/CallCenterNOW-vs-PrimoDialler) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) €29/month Price $199/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-136894/Readymode-vs-XCALLY) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $35/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/148791-169627/PrimoDialler-vs-RingOver) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [wolkvox](https://www.capterra.com/p/193276/wolkvox/)[4.64 (100)](https://www.capterra.com/p/193276/wolkvox/reviews/) €29/month Price $58/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136894-193276/XCALLY-vs-wolkvox) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $35/month Price $79/month 4.7 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-152004/PrimoDialler-vs-Call-tracking-software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) €29/month Price $25/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-136894/CallCenterNOW-vs-XCALLY) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $35/month Price $27/month 4.7 Features 4.2 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/148791-190976/PrimoDialler-vs-Dialpad-Sell) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) €29/month Price Contact vendor for pricing 4.7 Features 4.8 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136894-149510/XCALLY-vs-Call-Center-Software) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.23 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) $35/month Price $40/month 4.7 Features 4.1 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-184709/PrimoDialler-vs-Aircall) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) €29/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136894-169627/XCALLY-vs-RingOver) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) $35/month Price Contact vendor for pricing 4.7 Features 4.8 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148791-149510/PrimoDialler-vs-Call-Center-Software)