# Compare XCALLY vs CallTools 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallTools and XCALLY based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136894-149510/XCALLY-vs-Call-Center-Software --- # CallTools vs XCALLY Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallToolsXCALLY2/4 selected [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) [## CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment SS EP Based on [156 reviews](#user-reviews) Positive 149 Neutral 6 Negative 1 [## XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Starting Price €29.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AS Based on [130 reviews](#user-reviews) Positive 128 Neutral 2 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,824 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 4.9 Call Tracking 4.7 64%Fit Not enough reviews Feature ratings Call Center Management 4.7 Dashboard \-- Call Logging 4.6 Call Recording 4.6 Call Tracking \-- User satisfaction User satisfaction 4.8 User reviews[156](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Ease of use 4.7 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 4.8 User reviews[130](https://www.capterra.com/p/136894/XCALLY/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from €29Per Month - Free version - Free trial Best for Best for We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects. Call us! Best for Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions. ## User reviews Pros & cons SS Sean S. Contact Center Manager > "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7107998) EP Elad P. Manager > "The platform feels a bit dated, especially the interface." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) Jason H. OWNER > "Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) Jason H. OWNER > "So I tried the software and it had sound issues, saving issues and it was clunky." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) PF Paul F. VP of Marketing > "We were all able to double our connections per day calling the same leads that we did on other softwares." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) Jason H. OWNER > "I did notice delays in calls and dropped calls." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) JB Jordan B. Director of Inside Sales > "Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6838958) CA Chanel A. Realtor > "There’s no mobile app, so I can’t dial from my phone" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6569181) PF Paul F. VP of Marketing > "My favorite thing that has been the biggest game changer for us are the live filters." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) JM Javier M. HR Manager > "So far the only thing I don't like that much is the warmimng up phone numbers period" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "It saves time and lets me connect with my contact who asked information in much better time" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) BL Brock L. Head of Operations > "None, other than the interface can be hard to do some functions on only because that calls for some in depth data..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6151246) JM Javier M. HR Manager > "We use it everyday and has helped us a lot generating new leads for our business." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "For a while I did not need to call out that much and cancelled my subscription." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) PF Paul F. VP of Marketing > "We’ve also been able to nourish our leads for longer." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) EG Eli G. President > "Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___4306634) Jason H. OWNER > "First off, I use performance chromebooks and love them." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) KS Kris S. Customer Service Representative > "The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___2197274) [View Reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) AS Antoni S. Technical Support Manager > "They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) AS Antoni S. Technical Support Manager > "I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) AS Antoni S. Technical Support Manager > "It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks..." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892) DHN Dick Hay N. CEO > "A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web" [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4902617) ML Miguel L. President > "Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4516880) Irfanudeen S. Senior Business Development Executive > "The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly." [See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___3513827) [View Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/) ## User interface 4.83 (156) [XCALLY](https://www.capterra.com/p/136894/XCALLY/) 4.82 (130) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CallTools Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/149510/Call-Center-Software/#features) XCALLY 35/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/136894/XCALLY/#features) ### Recognition CallTools is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Auto DialerSoftware (2024)  XCALLY is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Call CenterSoftware (2022)  ### Deployment & support CallTools Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos XCALLY Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallTools - By CallTools - Located in United States - Founded in 2014 XCALLY - By XCALLY - Located in Italy - Founded in 2007 ## Popular Comparisons [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Contact vendor for pricing Price $199/month 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-149510/Readymode-vs-Call-Center-Software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) €29/month Price $29/month 4.7 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136894-169627/XCALLY-vs-RingOver) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Contact vendor for pricing Price $90/month 4.8 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-149510/Cloud-Predictive-Dialer-vs-Call-Center-Software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) €29/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-136894/Cloud-Predictive-Dialer-vs-XCALLY) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-149510/CallCenterNOW-vs-Call-Center-Software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) €29/month Price $25/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-136894/CallCenterNOW-vs-XCALLY) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.65 (294)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135636-149510/Kixie-PowerCall-vs-Call-Center-Software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) €29/month Price $199/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-136894/Readymode-vs-XCALLY) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/149510-157853/Call-Center-Software-vs-JustCall) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) €29/month Price $40/month 4.7 Features 4.1 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/136894-184709/XCALLY-vs-Aircall) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Contact vendor for pricing Price $159/month 4.8 Features 4.1 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-149510/Five9-vs-Call-Center-Software) [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) €29/month Price $29/month 4.7 Features 4.1 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136894-157853/XCALLY-vs-JustCall)