# Compare XCALLY vs Dialpad 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare XCALLY and Dialpad based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/136894-190976/XCALLY-vs-Dialpad-Sell

---

# XCALLY vs Dialpad Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

XCALLYDialpad2/4 selected

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

[## XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting Price

€29.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

AS

Based on [130 reviews](#user-reviews)

Positive

128

Neutral

2

Negative

0

[## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$27.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [562 reviews](#user-reviews)

Positive

459

Neutral

52

Negative

51

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,761 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Logging

4.6

Call Recording

4.6

Call Tracking

\--

70%Fit

Missing features

Feature ratings

Call Center Management

3.9

Dashboard

5.0

Call Logging

3.9

Call Recording

4.2

Call Tracking

NA

User satisfaction

User satisfaction

4.8

User reviews[130](https://www.capterra.com/p/136894/XCALLY/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.8

User satisfaction

4.2

User reviews[562](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

€29Per Month

-   Free version
-   Free trial

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.

Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

## User reviews

Pros & cons

AS

Antoni S.

Technical Support Manager

> "They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your..."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

DHN

Dick Hay N.

CEO

> "A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web"

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4902617)

ML

Miguel L.

President

> "Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4516880)

Irfanudeen S.

Senior Business Development Executive

> "The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___3513827)

JA

John A.

CEO

> "I like the fact it help installer to fulfil their hosting plan with their customers."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___6022427)

MM

Matovu M.

CEO

> "Current process is too manual with high failure chances if you're not well versed with SSL certificate installations."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___2111664)

[View Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/)

CD

Connie D.

Office Manager

> "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests,..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112)

OD

Olga D.

Pharmacist

> "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261)

Brian B.

Business administrator

> "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

MB

Matt B.

IT Project Management

> "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541)

Mary Ellen E.

Agent

> "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101)

AL

Ariel L.

Director of customer support and success

> "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RC

Rachel C.

Customer Support Lead

> "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648)

NF

Nathan F.

Owner

> "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

JC

James C.

Customer Success Manager

> "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

AL

Ariel L.

Director of customer support and success

> "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RS

Rebecca S.

Business Consultant

> "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673)

KC

Katherine C.

CFO

> "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

Kalina B.

Freelance and Human resources

> "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

SR

Sheila R.

Director of Operations

> "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

JJ

Jimi J.

Sales Manager

> "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817)

NF

Nathan F.

Owner

> "Issues with getting my account set up correctly to begin with."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

ID

Isaac D.

Operations Supervisor

> "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571)

EL

Elisabeth L.

Co-founder

> "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471)

Brian B.

Business administrator

> "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

AP

Alex P.

Owner

> "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

MB

Mac B.

IM

> "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

SM

Shauna M.

Project Coordinator

> "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

BC

Billie C.

Marketing Coordinator

> "How the software provides accurate transcripts of meetings in real which is a valuable asset."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

Robert B.

CEO

> "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876)

DL

Daniel L.

Director, IT

> "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581)

DR

Derek R.

CMO

> "Customer service is very slow and do not remedy problems, they just send you in circles."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

HB

Holly B.

Resolution specialists

> "Everything was synchronized in one platform and easy to click on."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593)

SR

Sheila R.

Director of Operations

> "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

RD

Regan D.

Customer Care Manager

> "For our business VoIP needs, Dialpad is and has always been awesome."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996)

JN

James N.

DIRECTOR

> "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052)

KC

Katherine C.

CFO

> "We use this for our entire team & most team members use it on a daily basis."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

KP

Kevin P.

CEO

> "This lack of ownership is frustrating and undermines the overall customer experience."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

JC

James C.

Customer Success Manager

> "The AI Transcript is very useful, and it helps me recall points of the conversation. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

MB

Mac B.

IM

> "Doesn't integrate with all the tools we use."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

KM

Karly M.

Compliance Consultant

> "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

BC

Billie C.

Marketing Coordinator

> "Setting up the system is complicated and customer service does not respond in a timely manner"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

KM

Karly M.

Compliance Consultant

> "The AI technology paired with the user friendly designed and functions make my life so much easier."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

AP

Alex P.

Owner

> "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

VR

Verified Reviewer

Director of Patient Experience

> "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936)

DR

Derek R.

CMO

> "Refund has not been given."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

PS

Prateek S.

CEO

> "Dialpad's interface is user-friendly, and their call quality is generally reliable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798)

SS

Sheena S.

CEO

> "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

DF

David F.

CSM

> "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592)

JS

Joshua S.

VP Global Sales

> "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150)

Noime T.

Customer Success Manager

> "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796)

CQ

Carrie Q.

Owner

> "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

DKS

Denese Kyle S.

Executive Assistant

> "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

MF

Matt F.

COO

> "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997)

VR

Verified Reviewer

Facilities Specialist

> "The setup was quick and easy."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612)

Isaac J.

CEO

> "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

JA

Jennifer A.

Designer

> "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650)

SP

Stuart P.

Owner

> "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

KP

Karan P.

Business Development Representative

> "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446)

AP

Alex P.

Owner

> "Dialpad is not worth the headache and the hidden costs."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

KM

Katie M.

Administrative Assistant

> "I love how simple it is to set up a quick conference call."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034)

SM

Shauna M.

Project Coordinator

> "They misrepresent available features."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

JM

Juan M.

Operations Supervisor

> "It's a great app for calls and multi calls, also works as chat."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465)

RR

Ryan R.

Owner

> "Lack of integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

MW

Matthew W.

Home Inspector

> "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647)

Susan H.

Therapist

> "I contacted tech support and still was unable to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6306351)

Kalina B.

Freelance and Human resources

> "Customer support is even great."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

PD

Paul D.

Director of Telecommunications

> "You can call it not researching the product fully. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571)

SP

Stuart P.

Owner

> "It 'seemed' like an affordable option for call recording."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

SS

Sheena S.

CEO

> "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service)..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

MR

Mike R.

Staffing Lead

> "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364)

KP

Kevin P.

CEO

> "The service is unacceptable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

TG

Tom G.

Managing Director

> "Users generally find it user-friendly with reliable call quality and integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

CQ

Carrie Q.

Owner

> "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

WC

Wyatt C.

Recruiting Manager

> "The UI works great on desktop and mobile and the User management makes it very easy to see who's on the phone and who isn't properly utilizing the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474660)

AR

Adrian R.

Operations Manager

> "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725)

DKS

Denese Kyle S.

Executive Assistant

> "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

RR

Ryan R.

Owner

> "Poor call quality."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

DB

Derk B.

Senior Assistant Director of Admissions

> "Also the ability to set work hours helps for staff to better manage aspects work life balance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3516670)

TG

Tom G.

Managing Director

> "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

GL

Graham L.

Director

> "Interface is slick compared to the previous product we used"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

Isaac J.

CEO

> "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

ZB

Ziya B.

Advanced Systems Engineer

> "Mobile app is also great to make it work remotely tho."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4782868)

TG

Tracey G.

Operations Manager

> "Poor customer service - no response from them"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419)

Rick K.

Owner

> "Love the mobile app and the ability to make and receive calls over cellular and WiFi."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710)

RR

Ryan R.

Owner

> "Predatory financial practices."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

[View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

## User interface

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

4.82 (130)

4.18 (562)

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

XCALLY

Top features

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/136894/XCALLY/#features)

Dialpad

33/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features)

### Recognition

No recognitions have been awarded to XCALLY

No recognitions have been awarded to Dialpad

### Deployment & support

XCALLY

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dialpad

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

XCALLY

-   By XCALLY
-   Located in Italy
-   Founded in 2007

Dialpad

-   By Dialpad
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

€29/month

Price

$29/month

4.7

Features

4.6

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136894-169627/XCALLY-vs-RingOver)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

$27/month

Price

$29/month

4.2

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

€29/month

Price

$15/month

4.7

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-136894/LiveAgent-vs-XCALLY)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

$27/month

Price

$149/month

4.2

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

€29/month

Price

$1/month

4.7

Features

4.3

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136894-159578/XCALLY-vs-CallHippo)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$27/month

Price

$25/month

4.2

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

€29/month

Price

$71/month

4.7

Features

4.1

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$27/month

Price

$350/year

4.2

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

€29/month

Price

$75/month

4.7

Features

4.2

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136894-179417/XCALLY-vs-Genesys-Cloud)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$27/month

Price

$30/month

4.2

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

€29/month

Price

$90/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-136894/Cloud-Predictive-Dialer-vs-XCALLY)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

$27/month

Price

$29/month

4.2

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)