# Compare Help Scout vs Tidio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Help Scout and Tidio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136909-144040/Help-Scout-vs-Tidio-Chat --- # Help Scout vs Tidio Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Help ScoutTidio2/4 selected [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) Starting Price $55.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [226 reviews](#user-reviews) Positive 212 Neutral 13 Negative 1 [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Yonyx 4.7 (258) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### HubSpot Service Hub 4.4 (190) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### HubSpot CRM 4.5 (4,458) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * ### HelpDesk 4.6 (180) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,735 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.9 Real-Time Notifications 4.3 Real-Time Monitoring \-- Mobile Access 4.2 83%Fit High performer Feature ratings Single Sign On 4.4 Chat/Messaging 4.8 Real-Time Notifications 4.6 Real-Time Monitoring 4.8 Mobile Access 4.7 User satisfaction User satisfaction 4.6 User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/) Ease of use 4.7 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $55Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## User reviews Pros & cons VR Verified Reviewer People Operations > "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) MO Meghann O. Customer Success Manager > "I don't love the recent updates and we often had technical issues of our webhook disabling." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555) VR Verified Reviewer People Operations > "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) TP Thomas P. Head of Customer Success > "They are constantly making poor decisions when designing updates." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003) AB Angelica B. University Intern > "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) SG Shauna G. packager > "I have trouble when I try to use the mobile app." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281) Emma B. Senior Director Product Marketing > "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) VR Verified Reviewer Software Engineer > "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) FL Fernando L. Technical engineer > "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) AB Angelica B. University Intern > "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) VR Verified Reviewer Technical Support Specialist > "It's a no frills help desk tool that gets out of your way and just lets you help your customers" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047) AB Angelica B. University Intern > "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) Emma B. Senior Director Product Marketing > "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) Carine Sylvie T. Remote administrative assistant > "Too many functions can make it a little difficult for beginners to get to grips with the interface" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105) AB Angelica B. University Intern > "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) AV Amanda V. Developer Administrative Assistant and more > "Keeps disconnecting from apps and support couldn't fix it. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057) JB Jessica B. Digital Content Creator > "It increases efficiency in handling support through email." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) VR Verified Reviewer Information Technology Analyst > "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166) FL Fernando L. Technical engineer > "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) VR Verified Reviewer Backend developer > "It has very limited features.pricing is a bit Higher and has limited language support." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019) Lillian G. Human Resources Generalist > "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) Erik W. Executive Director > "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437) Lillian G. Human Resources Generalist > "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) KW Katarzyna W. Technical Support Specialist > "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399) Emma B. Senior Director Product Marketing > "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) KF Kenneth F. Accounting > "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517) ZM Zofia M. Customer Success Lead > "Collaborating with other team members using this tool is convenient." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) TA Tusar A. marketing manager > "It's hard to spice up the customers." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339) JB Jessica B. Digital Content Creator > "Help scout raises the bar in great customer service." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) DM David M. Director > "It feels like the ticketing system has now been abandoned as far as new development is concerned. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826) ZM Zofia M. Customer Success Lead > "There are no unnecessary distractions, and the navigation is easy." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) RS Ridge S. IT Help Desk > "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) Emma B. Senior Director Product Marketing > "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) Sam B. Partner > "In my opinion, it is overpriced." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) Aimee Rebekah S. Director > "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830) Sam B. Partner > "Help Scout is expensive." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) VR Verified Reviewer Software Engineer > "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) RS Ridge S. IT Help Desk > "It likes to stop functioning from time to time." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) [View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) LRH LUIS RODRIGO H. Marketing and Branding Coordinator > "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) KR Kashish R. Quality Assurance > "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) JS Jen S. Owner > "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) AV Antonio V. VP > "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) JH Jaden H. Technical Marketing Specialist > "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315) VR Verified Reviewer Founder > "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) AS Arpita S. Software Developer > "I like about tidio that now I can directly chat with my potential clients from my portfolio website only." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) FW Fon W. CPO > "I least like never getting a response from the support team." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## User interface [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) 4.61 (226) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Help Scout 21/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/136909/Help-Scout/#features) Tidio Top features 32/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) ### Recognition Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Help Scout Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Help Scout - By Help Scout - Located in United States - Founded in 2011 Tidio - By Tidio - Located in United Kingdom - Founded in 2013 ## Popular Comparisons [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $55/month Price $25/month 4.3 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136909/Salesforce-vs-Help-Scout) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $55/month Price $39/month 4.3 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.3 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $55/month Price $19/month 4.3 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $55/month Price $20/month 4.3 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/136909-169505/Help-Scout-vs-Zoho-Desk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)