Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Unlike enterprise tools that are hard to set up, create an impersonal experience, and require admins to manage, Help Scout lets you keep things simple, move fast, and focus on delighting customers.
Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat.
A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.
Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
It's your best solution on the market if you are looking to interact with your customers only via email. Really easy to implement and the CS is really helpful too.
The original automated format would change tickets for me and on my first tries, I ended up responding to the wrong tickets or closing the wrong tickets.
Help Scout has been a reliable and accurate help-desk and customer service solution. The features of Help Scout are superb.
As voice mails are left, no it is not acceptable but unfortunately necessary evil at times, an email is also generated and put into the specific mailbox.
Its User Interface, it is extremely simple and friendly. It's also fun, the little messages whenever you have a clean folder is always a great pick me up throughout the day.
It's really difficult to spice things up for the customer.
Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.
No log in and out times, order of emails should be oldest first.
I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
I sometimes am not sure if the reports are accurate.
What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.
There is nothing that we don't like about Helpwise.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.
Sara Y.: Hi, my name is Sara. I'm a special assistant and operations associate, and I give Help Scout a four out of five. I use Help Scout in my day-to-day, mostly for the customer service side of ops, mostly for interacting with our clients that we call donors, to refund donations and just help them navigate our website's dashboard and any other tools. What I really like about Help Scout is that it was really easy to use. I had never used a platform like that until joining the company where I work at. It was very user-friendly, I didn't really need much training. I also liked that, especially when working from home, in case the internet ever cut out, it also had a mobile-friendly version in the form of an app that was pretty intuitive as well. Some concerns I have with Help Scout are that if certain donors or clients of ours have really old email addresses, such as AOL or even Hotmail accounts, it shows up kind of clunky as a message in our system, which can be tough to, one, even find out relevant information about this person so we can help them, and two, hoping that the flow of communication doesn't get interrupted.
Prioritize real-user-identified key features according to your needs to find your best fit.
Help Scout
Helpwise
Top FeaturesTalk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: