# Compare Help Scout vs HelpCrunch 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Help Scout and HelpCrunch based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/136909-225716/Help-Scout-vs-HelpCrunch --- # Help Scout vs HelpCrunch Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Help ScoutHelpCrunch2/4 selected [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) Starting Price $55.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [225 reviews](#user-reviews) Positive 211 Neutral 13 Negative 1 [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Starting Price $15.00/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [195 reviews](#user-reviews) Positive 192 Neutral 2 Negative 1 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.9 Real-Time Notifications 4.3 Real-Time Monitoring \-- Support Ticket Management 4.5 64%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 5.0 Real-Time Notifications NA Real-Time Monitoring 5.0 Support Ticket Management 4.7 User satisfaction User satisfaction 4.6 User reviews[225](https://www.capterra.com/p/136909/Help-Scout/reviews/) Ease of use 4.7 Functionality 4.3 Value for money 4.4 Customer support 4.7 User satisfaction 4.8 User reviews[195](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $55Flat Rate, Per Month - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate Best for HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster! ## User reviews Pros & cons AB Angelica B. University Intern > "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) MO Meghann O. Customer Success Manager > "I don't love the recent updates and we often had technical issues of our webhook disabling." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555) Emma B. Senior Director Product Marketing > "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) TP Thomas P. Head of Customer Success > "They are constantly making poor decisions when designing updates." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003) FL Fernando L. Technical engineer > "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) SG Shauna G. packager > "I have trouble when I try to use the mobile app." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281) VR Verified Reviewer Technical Support Specialist > "It's a no frills help desk tool that gets out of your way and just lets you help your customers" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047) VR Verified Reviewer Software Engineer > "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) Emma B. Senior Director Product Marketing > "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) AB Angelica B. University Intern > "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) AB Angelica B. University Intern > "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) AB Angelica B. University Intern > "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) JB Jessica B. Digital Content Creator > "It increases efficiency in handling support through email." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) Carine Sylvie T. Remote administrative assistant > "Too many functions can make it a little difficult for beginners to get to grips with the interface" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105) OJ Oparanya J. Finance Manager > "Help Scout has been a reliable and accurate help-desk and customer service solution." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6280018) AV Amanda V. Developer Administrative Assistant and more > "Keeps disconnecting from apps and support couldn't fix it. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057) FL Fernando L. Technical engineer > "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) VR Verified Reviewer Information Technology Analyst > "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166) Lillian G. Human Resources Generalist > "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) VR Verified Reviewer Backend developer > "It has very limited features.pricing is a bit Higher and has limited language support." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019) Lillian G. Human Resources Generalist > "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) Erik W. Executive Director > "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437) Emma B. Senior Director Product Marketing > "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) KW Katarzyna W. Technical Support Specialist > "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399) ZM Zofia M. Customer Success Lead > "Collaborating with other team members using this tool is convenient." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) KF Kenneth F. Accounting > "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517) JB Jessica B. Digital Content Creator > "Help scout raises the bar in great customer service." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) RS Ridge S. IT Help Desk > "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) ZM Zofia M. Customer Success Lead > "There are no unnecessary distractions, and the navigation is easy." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) TA Tusar A. marketing manager > "It's hard to spice up the customers." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339) Emma B. Senior Director Product Marketing > "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) Sam B. Partner > "In my opinion, it is overpriced." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) Aimee Rebekah S. Director > "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830) Sam B. Partner > "Help Scout is expensive." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) VR Verified Reviewer Software Engineer > "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) DM David M. Director > "It feels like the ticketing system has now been abandoned as far as new development is concerned. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826) LG Laura G. Director of Digital Marketing > "It's organized, has solid workflows, and is a great tool to keep all of our customer information in one centralized location." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3550186) RS Ridge S. IT Help Desk > "It likes to stop functioning from time to time." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) [View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) Anastasiia S. Marketing manager > "HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6540417) GG Grant G. Senior Technical Lead > "Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2386212) FP Fiodar P. CEO > "HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6482055) JZ Justin Z. Web Developer > "Mobile app notifications are late or sometimes did not appear." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___3263632) OS Oksana S. Customer Support Lead > "Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time,..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6454649) LM Louis M. Founder > "As someone with zero tech background it took me two days to implement the code into my website." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___3089439) FP Fiodar P. CEO > "It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6482055) AR Andrew R. MD > "Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2291030) TK Tetiana K. Manager > "It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was..." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6290101) IF Ivan F. Head of Growth > "The limit of emails and auto-messages in our plan is a little upsetting" [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2113518) Maister D. CEO > "HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6295008) RM Rodney M. Ceo > "Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). " [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2660262) Valentyna Z. CEO > "Assisting us to provide direct support to clients on site and simplifies FAQ articles creation." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6301088) CD Cesar D. Developer > "I have a really hard time staying logged in when I'm on a desktop and a laptop." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2520635) Максим Г. Co-founder > "HelpCrunch helps us offer superior customer support and stand out from the competition." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6311606) DG Daniel G. Communications Director > "A difficulty for this software is the drastic price increase for each user. " [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2181502) Максим Г. Co-founder > "After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6311606) RM Rodney M. Ceo > "The part that annoyed me was the speed of the system in Sydney Australia. " [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2660262) DS Diana S. COO > "A Time-Saving Bonus - HelpCrunch has simplified our customer support process" [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___6455850) GP Girithara P. Managing Director > "Some what slow interface." [See full review](https://www.capterra.com/p/225716/HelpCrunch/#Capterra___2298584) [View Reviews](https://www.capterra.com/p/225716/HelpCrunch/reviews/) ## User interface [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) 4.61 (225) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) 4.78 (195) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Help Scout 21/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/136909/Help-Scout/#features) HelpCrunch Top features 26/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/225716/HelpCrunch/#features) ### Recognition No recognitions have been awarded to Help Scout No recognitions have been awarded to HelpCrunch ### Deployment & support Help Scout Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HelpCrunch Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Help Scout - By Help Scout - Located in United States - Founded in 2011 HelpCrunch - By HelpCrunch - Located in United States - Founded in 2014 ## Popular Comparisons [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $55/month Price $39/month 4.3 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $15/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-225716/Slack-vs-HelpCrunch) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $55/month Price $19/month 4.3 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-225716/LiveChat-vs-HelpCrunch) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.3 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $15/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-225716/LiveAgent-vs-HelpCrunch) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $55/month Price $25/month 4.3 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136909-202528/Help-Scout-vs-Milvus) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-225716/Zendesk-vs-HelpCrunch) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $55/month Price $20/month 4.3 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/136909-169505/Help-Scout-vs-Zoho-Desk) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-225716/Tidio-Chat-vs-HelpCrunch) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout) [HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[4.78 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-225716/Freshdesk-vs-HelpCrunch)