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eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees
Dynamics 365's plans can accommodate for households, individuals, or even enterprises.
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.
In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.
We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.
I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.
It's very easy to use, and the interface feels "light. There a lots of automation options which will make your customer success teams much more effective and recudes response times.
I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.
I will recommend Dynamics 365 to everyone who is searching for the best CRM/ERP software on the grounds that nothing is superior.
There is fraud protection as well and MFA which ensures valid users are logging in.
I love the marketing feature and I am still learning how I can improve my sales this is my most important part of the software. I highly recommend this software.
Bad reporting (you need to have a Power B1). Due to customization, it is difficult to manage the users and permission given.
It is easy to use, and the abilities of the software are not equaled by its competitors. Account management resources that will keep you on a fantastic spot are available in this software.
Data storage limits is one of most annoying feature should have more storage so we can provide uninterrupted support to the customer.
Superb experience especially with the UI and portal, everything is wells structured and all in one place with a exceptional customization experience. Made my work easier and love it for that.
Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.
Adoba: Hi everyone, my name is Adoba. I lead technical and product at Alphora, a team of roughly seven to nine. I rate Dynamics at a four out of five. So we use Dynamics most for sales and our marketing. The sales Microsoft relationship, sales is a big part of what we do. We also use the service part, which is the customer service. The marketing part of Microsoft Dynamics help us keep in touch with our customers and our sales reps with the product. So being in the Microsoft ecosystem is one of the best things with Dynamics. You have access to the entire product line that just works seamlessly together. Like I said, we do sales, CRM, marketing. All of those things are the individual products that we considered, but Microsoft was able to bring them together. The product for our sales, which we use the most, has really grown. The features that they've added has just been tremendous, and that's the best part about Microsoft Dynamics for us. I think there's always an issue with seat based billing, which is what we have with Dynamics today. I think that's just the biggest issue, and sometimes I think being part of the ecosystem of having access to Microsoft Dynamics to their products is an advantage but sometimes it can also be a disadvantage because, for us, we had everything siloed before in different other products but when we decided to use Dynamics we had to bring sales together into one product, bring marketing together into one product, bring our [inaudible 00:01:22] together into one product. That's sort of a disadvantage. I'm not sure how well these three things are able to work outside of each other if they're not connected under the same system so it was a huge consideration for us and I think for anyone who is wanting to use Dynamics.
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