Capterra Logo
Helping businesses choose better software since 1999

Grasp vs Superchat: Which is a better fit?

Updated on January 26th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
4.0
Chatbot
5.0
Inbox Management
NA
Email Management
3.7
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.2
Support Ticket Management
NA
Chatbot
4.7
Inbox Management
4.6
Email Management
4.3
User satisfaction
4.6
User reviews21
Ease of use
4.7
Functionality
4.1
Value for money
4.3
Customer support
4.6
4.8
User reviews278
Ease of use
4.7
Functionality
4.6
Value for money
4.4
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees

Superchat can be used by any company, regardless of the industry in which it operates.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
137037
5 screenshots
210968
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Grasp

11/37
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Third-Party Integrations
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Chatbot
  • Collaboration Tools
  • Email Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Reporting & Statistics
  • Support Ticket Management
See All features
Hide Customer Service Software Features -

Superchat

Top Features
13/37
Show Customer Service Software Features +

Grasp

--

Superchat

--

Grasp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Superchat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Grasp
  • By Grasp
  • Located in Netherlands
  • Founded in 2011
Superchat
  • By SuperX
  • Located in Germany
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: