--- title: "Compare Typeform vs XM for Customer Experience 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Typeform and XM for Customer Experience based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/137289-152924/Typeform-vs-Customer-Frontlines" page_type: "comparison" language: "en" --- # Typeform vs XM for Customer Experience Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TypeformXM for Customer Experience2/4 selected [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) [## Typeform](https://www.capterra.com/p/137289/Typeform/)[4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [979 reviews](#user-reviews) Positive 943 Neutral 27 Negative 9 [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting Price $1500.00/year Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [255 reviews](#user-reviews) Positive 242 Neutral 11 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Zoho Survey 4.6 (455) * * * Starting Price $35.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### SurveyMonkey 4.6 (10,512) * * * Starting Price $30.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,387 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings Negative Feedback Management NA Surveys & Feedback 4.7 Real-Time Reporting NA Customizable Forms 4.6 Real-Time Notifications 4.3 78%Fit High performer Feature ratings Negative Feedback Management 4.9 Surveys & Feedback 4.7 Real-Time Reporting 4.5 Customizable Forms 3.5 Real-Time Notifications 3.7 User satisfaction User satisfaction 4.7 User reviews[979](https://www.capterra.com/p/137289/Typeform/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.2 Customer support 4.4 User satisfaction 4.6 User reviews[255](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $39Flat Rate, Per Month - Free version - Free trial Price starts from $1500Per Year - Free version - Free trial Best for Best for Typeform is used by marketers, product teams, HR professionals, customer success managers, educators, researchers, small and large sized companies. Best for Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## User reviews Pros & cons SP Sonu P. Systems Analyst > "Security and reliability are good, especially for handling business or educational data. While pricing and occasional technical issues..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7174063) ST Shivam T. Assistant manager > "its high cost and potential for usage-based fees, the limitations in advanced customization and complex form workflow management, the..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7019186) SP Sonu P. Systems Analyst > "The platform makes form building and data collection much more engaging and professional compared to standard survey tools." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7174063) PD Patricia D. manager > "In particular, the inability to place two questions on the same screen makes some flows feel less streamlined than they could be." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135096) BK Blair K. Marketing Manager > "It's easy to make a form that looks beautiful but is also highly functional and achieves what you want it to, whether that's collect..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154552) PD Patricia D. manager > "That said, there are some limitations in terms of customization and layout that can be frustrating when you want more flexibility." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135096) ZH Zoran H. President > "The ease of receiving a summary on all survey responses is fantastic and the creation of a finished report for issuance to wider..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154561) Tracie B. Executive Director > "I Disliked that you are limited in responses, forms, and personalization of forms if you do not have a paid plan." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7108383) Tracie B. Executive Director > "Type form is a decent platform for creating surveys and polls for audience members but requires a paid plan for use of the actual..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7108383) GN Gabriela N. Digital Project Manager > "I think something similar happen with the absence of bulk editing options for text or global settings for slides that can make..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6592578) SD Suzanne D. Partnerships performance manager > "Very useful in multiple areas of the business, knowledge testing, feedback and net promoter score surveys etc" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7163251) Babatunde O. SEO Marketer > "For the plan that meets my capacity, i had to pay 46euro per month which is quite a lot of investment for a startup, so in general it..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6790070) KS Kara S. Director of operations > "Helps me with research and making surveys through quizzes and questionnaire all i do is , just describe the form i need and AI builds..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6771291) Tracie B. Executive Director > "Type form management of forms is not mobile friendly." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7108383) DS Debora S. Consultant immobilizer > "The amazing part with using this is its interface and attractive templates we are able to make good survey according to our..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6784447) BK Blair K. Marketing Manager > "I also don't love the increasing push of AI features." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154552) TS Thurginth S. Clinic Manager > "The interface is clean, user-friendly, and makes it easy to create professional-looking forms quickly without needing any technical..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7136287) LH Lucas H. UI UX Designer > "But the tier pricing pinches when hits spike and export paths feel slow if you're mining chunky stats" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6801574) PD Patricia D. manager > "The interface feels clean, modern, and very well thought out, which makes the forms much more engaging than traditional ones." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135096) SS Stella S. Event coordination > "satisfying but i think a bit frustrating in the beginning, customer support was so polite and efficient though" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7155008) JG Julio G. Medical Esthetician > "Its design is smooth, conversationalism allows you to insert images and videos into your surveys / quizzes making it engaging." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6582360) MS Marie S. founder > "Not much easy ways to analyse the results." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135829) SP Sonu P. Systems Analyst > "Data collection is organized and easy to manage, and the platform integrates well with other business and educational tools." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7174063) DB Damon B. Founder > "The interface can be pretty confusing and the platform integration can break without warning." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6812051) BK Blair K. Marketing Manager > "Typeform has fantastic user experience options for both the backend and frontend user." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154552) TB Tom B. Head of Digital > "It is relatively inflexible in what you are able to do with it vs competitors, and it is quite significantly more expensive too" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6651215) GP George P. Head of product > "Typeform makes it really easy to build out questions, with a clean interface that doesn't require any technical knowledge to get going." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154609) LB Lindsay B. Social Media Manager > "The only con for Typeform I would say is the pricing." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7097932) TW TIFFANY W. Director of Operations > "Typeform is perfect if you want stylish, interactive forms that improve engagement. But if you’re on a budget or need more control..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6757817) VR Verified Reviewer Marketing Director > "I wouldn't commit to paying for this long-term when there's many other tools in your tech stack that you need to account for." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6596010) ST Shayne T. Co owner > "The templates are easy to customize, and responses come in neatly, making the whole process quick and simple." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7120687) TW TIFFANY W. Director of Operations > "The free plan is very limited, and paid plans can get expensive." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6757817) SH Sam H. CEY > "We use integrations with Meta, Google, and also Make." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154921) J.R. A. CEO > "It is costly." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135244) MB Madeleine B. User Experience Designer > "I particularly like its templates for quick form creation and logic connection features which are lacking in most form builders" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6764056) GT Gligor T. Senior IT Engineer > "The biggest frustration is that there are minimal mail-in-email choices." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6856470) EG Elaine G. Customer Success and Operations Manager > "It's very easy to use, friendly to new users, and it's AI feature is a big help in creating questionnaires we need." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135938) LT Layla T. Blogger > "The survey building software can be a little tricky to learn, and the customizable branding options are not as flexible as they could..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6027443) JK Jake K. Sales Representative > "The interface is clean, so it’s easy to make beautiful interactive forms and customize as much as you like." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7010708) RD RACHEL D. OWNER > "The only difficult part that had me reaching out to support was how to set up email notifications for each form submitted." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6195352) ZH Zoran H. President > "The summary reports and notifications of people completing was great use" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154561) SS Sophie S. Operations Manager > "It can get quite expensive, especially if you are using it fairly infrequently." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6533406) AA Abby A. Online Fitness Coach > "For my appointments, I chose Typeform because it allows me collecting my trainees heads-up and its use is super easy for me." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6797076) JS Juliette S. Curator > "What I disliked is adding a link as the final page to send the customer to as it is not entirely intuitive to find - but nothing too..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___5044897) KC Krystal C. Health administrative > "Data collection is good with keeping my data safe." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7133546) JMA Jean-Michel A. Projects Manager > "The tool can be expensive if not used regularly: At least once or twice a month. Or connected to an automation of a quality survey,..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6277471) EB Emma B. Community Manager > "Great for improving engagement for a healthy liver." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7178121) MI Michelle I. CEO > "Makes for adding logos or background graphics a bit tedious." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___5074761) SP Sarah P. Lead Design Researcher > "This real-time insight fosters early discussions and alignment on key findings while the data collection process is ongoing." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6548869) JS Jake S. Founder/Software Developer > "This makes it look less native if you embed it into your application or website." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___5026350) CL Catherine L. Ass. Gen. manager > "It is very easy to navigate, even for beginners, and creating forms feels smooth and efficient." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154543) PP Paul P. Analyst > "For more complex automations of instructions my employees use as they work on customer support issues, it can be a bit hard to..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4478960) MK Megan K. Senior Marketing Manager > "I’ve used Typeform for many years now in B2B and B2C marketing to create dynamic and visually appealing surveys, I much prefer it to..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6739843) Serap Y. Senior Business Analyst > "Typeform's survey security measures are inadequate in the current era of high bot activity on the internet, and this has affected..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4718298) BK Blair K. Marketing Manager > "It's a good product, price is comparable to other survey software, and the user experience is generally very good!" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154552) RW Ryan W. Full Stack Developer > "I don't particularly like Typeform's pricing as it seems pretty expensive compared to the extra features I get." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6075347) Samuel A. Digital marketing manager > "Typeform makes it smooth to build forms in my website, I will recommend for web developers and technical users" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6645466) Maria C. Marketing and support manager > "Also, it is not possible to configure multilingual forms." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6159903) LB Lindsay B. Social Media Manager > "I really love how Typorms’forms look clean and professionall, personnlized without typing any script code." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7097932) April M. People & Culture > "You have to spend an hour or more to set up a survey form. Because it has too many options, your time is now spent deciding on which..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3971700) CL Catherine L. Ass. Gen. manager > "What I liked most about Typeform is how intuitive and user-friendly the platform is." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154543) AP Aakash P. Accessibility Consultant > "Even the basic plan is a little bit expensive especially for what it offers" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6457646) EG Elaine G. Customer Success and Operations Manager > "What I like about Typeform is it's user interface." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135938) AS Aimee S. Director > "Then one day without any advance notice I lost access to 10+ forms - specifically I lost access to the forms that had the most data..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3856572) LH Lucien H. VP of Product > "Typeform provides us enough power to design well optimised, highly intelligent forms to power our business across the board from UX..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6304601) RD RACHEL D. OWNER > "I migrated from Jotfform and could not recommend Typeform more." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6195352) Pedro A. Marketing & Growth Ops > "Personalization is key: Being able to use custom fields and questions to map them directly into our CRM- Ideal for big and complex..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___5084232) VM Valerio M. CEO > "Can get quite expensive when you start sending out a lot of surveys to a lot of respondents, so need to track usage quite carefully" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4738346) AFS Ahmad Farhad S. Vice President > "Typeform is a great tool for our business, we collect data, build questionnaires, build surveys, and receive feedback which helps our..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6056465) Laly Noya R. CEO > "I don’t have any thing to report least about using Typeform." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6022005) Betsy C. Spanisg techer > "I send surveys to my clients and I'm happy with typeform because it provides me with different designs, different types of questions..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___5068670) VR Verified Reviewer VP of Sales and Marketing > "Random disruptions of data delivery and ceased sync with document integrations was difficult to remediate." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4562919) AB Anastasia B. Head of Operations > "It's also helpful for analysing survey results, providing both an overview of the results and a table with all the answers, which can..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6397875) Bill Laurel P. Programmer > "Additionally, the font choices were limited, and there were no options to add custom images or logos." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4682092) JG Julio G. Medical Esthetician > "The analytics dashboard gives good statistical insights into responses and completion rates." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6582360) AM Amanda M. Director > "Extremely underwhelming. If Typeform wish to offer surveys they really need to think about how a survey is deployed and what is..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4032570) ZL Zeahlot L. Founder and CEO > "The easy user Experience is the most important factor we look for!" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154723) AB Amit B. Community Manager > "The free version has some serious limitations (like the number of responses) compared to Google Forms." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4112942) Nicole G. Senior Insurance Agent > "I really like using Typeform for personal and professional surveys." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7111441) RB Rilwan B. Product Designer > "I understand the business needs to make money but it becomes annoying sometimes." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6013887) PD Patricia D. manager > "The interface feels clean, modern, and very well thought out, which makes the forms much more engaging than traditional ones." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135096) DB Damon B. Founder > "The interface can be pretty confusing and the platform integration can break without warning." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6812051) GP George P. Head of product > "Typeform makes it really easy to build out questions, with a clean interface that doesn't require any technical knowledge to get going." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154609) VR Verified Reviewer Business Development > "Furthermore the own integration to Airtable is very bad, we prefer to use paper in between. Because if columns are wrongly arranged..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___2410707) EG Elaine G. Customer Success and Operations Manager > "What I like about Typeform is it's user interface." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135938) JS Jacob S. Marketing Director > "Oh and the Keap integration is weak." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3730960) VT Vianney T. Staff Engineer > "Good online performance with smooth navigation." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7188433) Mahek V. Student > "API integration is yet not available for typeform." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___2980368) SH Sam H. CEY > "We use integrations with Meta, Google, and also Make." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154921) MS Marie S. founder > "Not much easy ways to analyse the results." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7135829) VR Verified Reviewer Freelancer > "Typeform has many integrations, but my favorite one is seamlessly changing all of my Google Forms into Typeforms. When I was..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3753395) Abhinav B. Member - HR > "Security is the main issue as there is No insurance against bots" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4600257) RD Rahul D. CRM & Digital campaign manager > "platform- easy to integrate with any Tools + facilitate Meta & GTM integration so worth to track all activity" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4973796) VR Verified Reviewer Freelancer > "However, just like Squarespace, it comes with many limitations because of how beginner-friendly and basic it is." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3753395) PE Pius E. Founder > "It's been really easy to use from the start and is extremely reliable when it comes to third-party integrations working smoothly..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3488742) Eric R. B. Chief Product Officer > "The connectors available are also lacking." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___2911354) BK Blair K. Marketing Manager > "Typeform has fantastic user experience options for both the backend and frontend user." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154552) SS Stella S. Event coordination > "satisfying but i think a bit frustrating in the beginning, customer support was so polite and efficient though" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7155008) AA Abby A. Online Fitness Coach > "For my appointments, I chose Typeform because it allows me collecting my trainees heads-up and its use is super easy for me." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___6797076) AM Amanda M. Director > "Customer service was appalling." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___4032570) CL Catherine L. Ass. Gen. manager > "What I liked most about Typeform is how intuitive and user-friendly the platform is." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154543) BS Boipelo S. Fashion designer > "Heavy fees being charged to customers are a problem" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___3491678) ZL Zeahlot L. Founder and CEO > "The easy user Experience is the most important factor we look for!" [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___7154723) IA Isaac A. Business Development Specialist > "The technical difficulties we encountered on one of our surveys that caused us to switch (temporarily) could have been easily avoided..." [See full review](https://www.capterra.com/p/137289/Typeform/#Capterra___2997701) [View Reviews](https://www.capterra.com/p/137289/Typeform/reviews/) MA Mike A. Sales > "Very helpful for gathering opinions and reviews of internal processes and company updates." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) RC Ryan C. Analytics Manager > "Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7036209) NK Nadia K. Researcher > "I have created a lot of surveys and I love the ease with which you could create and disperse the surveys." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6743146) WS Weronika S. Junior Project Manager > "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807) MA Mike A. Sales > "Easy to use. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) CP Christian P. web communication specialist > "Sometimes hard to diagnose problems other users might be having with the program" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328838) Humaira J. Analyst - Survey Programmer > "The support section covers every feature so even if we are stuck we can get help from support." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6479131) VR Verified Reviewer Strategy Manager > "Not as good value as other tools and products maybe" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757) RM Roberto M. Marketing Director > "The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6288863) CG Ciara G. Consultant > "The layout of the software is antiquated and not visually appealing which affects the open rate and completion of..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2788611) VR Verified Reviewer Researcher > "It is overall easy to use and setup and can do complex work if you need it to." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6846059) SC Shannon C. Student > "Additionally, the dates and times don't always match up to when the individual entered the information (this may be..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2885337) VR Verified Reviewer Head of Procurement > "Lots of pre-sets which help new users define their survey needs." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) VR Verified Reviewer Sales Support > "I have heard the Europe support team isn't as friendly ..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) VR Verified Reviewer Head of Procurement > "Very flexible tool which can be used both internally and externally." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SR Sean R. Professo > "This is something I have to use on the job because we have an institutional license but it is one of my least..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2897888) JS John S. Manager > "It's good, but there are certainly more user friendly tools from the perspective of both your team and your..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6351170) Brendon R. Digital Marketing > "On two occasions I've reached out to technical support and waited on hold for 10+ minutes." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540) SG Shelby G. QA & Environmental Manager > "The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4912277) WS Weronika S. Junior Project Manager > "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807) VR Verified Reviewer Sales Support > "I have most fun building my dashboard so I can track results - and then take screenshots of the graphs to put in my..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) VR Verified Reviewer Strategy Manager > "Not as good value as other tools and products maybe" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757) EL Eduardo L. Administrator > "Overall the buying the Qualtrics CustomerXM software greatly improved management in our office and made it easier to..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3523319) VR Verified Reviewer Sales Support > "I have heard the Europe support team isn't as friendly ..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) VR Verified Reviewer Head of Procurement > "Good value for money tool." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) Brendon R. Digital Marketing > "On two occasions I've reached out to technical support and waited on hold for 10+ minutes." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540) [View Reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) ## User interface [Typeform](https://www.capterra.com/p/137289/Typeform/) 4.66 (979) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) 4.64 (255) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important AI Text Generation 120 Important Typeform 22/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/137289/Typeform/#features) XM for Customer Experience Top features 35/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/152924/Customer-Frontlines/#features) ### Recognition Typeform is recognized as a top-rated tool in 5 Capterra Shortlist reports XM for Customer Experience is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Typeform Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos XM for Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Typeform - By Typeform - Located in Spain - Founded in 2012 XM for Customer Experience - By Qualtrics - Located in United States - Founded in 2013 ## Popular Comparisons [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $39/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/137289-176571/Typeform-vs-Google-Forms) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $1500/year Price $30/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152924-253516/Customer-Frontlines-vs-SurveyMonkey) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $39/month Price $30/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $1500/year Price $39/month 4.6 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-158456/Customer-Frontlines-vs-JotForm-4-0) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $39/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/137289-158456/Typeform-vs-JotForm-4-0) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) $1500/year Price $29/month 4.6 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-153140/Customer-Frontlines-vs-Connecteam) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) $39/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/137289-153472/Typeform-vs-Startquestion) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.41 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) $1500/year Price Contact vendor for pricing 4.6 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152924-168823/Customer-Frontlines-vs-SurveySparrow) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.65 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/) $39/month Price £0 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/57112-137289/SmartSurvey-vs-Typeform) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) $1500/year Price $110/month 4.6 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/134775-152924/inContact-Call-Center-Software-vs-Customer-Frontlines) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.55 (330)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/) $39/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/137289-246649/Typeform-vs-Microsoft-Forms) [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) vs [Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)[4.64 (276)](https://www.capterra.com/p/127434/Pointerpro/reviews/) $39/month Price $69/month 4.5 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/127434-137289/Pointerpro-vs-Typeform)