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Typeform vs Smith.ai: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,497 reviews from Lead Capture users.
% Fit
Missing features
Not enough reviews
Feature ratings
Email Marketing
NA
Contact Database
4.5
Lead Qualification
4.6
Online Forms
4.7
Lead Capture
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Email Marketing
NA
Contact Database
NA
Lead Qualification
1.0
Online Forms
--
Lead Capture
2.5
User satisfaction
4.7
User reviews898
Ease of use
4.6
Functionality
4.5
Value for money
4.2
Customer support
4.4
4.8
User reviews30
Ease of use
4.8
Functionality
4.8
Value for money
4.7
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Typeform is much more than a form builder. It adapts to every interaction you have with your audience, at any scale—from small business to the enterprise level.

Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-53c814f0-9b5c-4adf-fbcc-08dbdfa7202f
Lisa K
Graphic Designer
4.0
How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
137289 video thumbnail}
1 Video
No videos provided by vendor
137289
5 screenshots
181278
5 screenshots

Typeform

25/50
  • A/B Testing
  • Activity Tracking
  • Business Card/Badge Scanning
  • Campaign Management
  • Chat/Messaging
  • Contact Management
  • Conversion Tracking
  • CRM
  • Customer Database
  • Customer Segmentation
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Multi-Campaign
  • Pipeline Management
  • Prospecting Tools
  • Social Media Integration
  • Visitor Tracking
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Autoresponders
  • Contact Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Lead Capture
  • Lead Qualification
  • Lead Segmentation
  • Online Forms
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Web Forms
See All features
Hide Lead Capture Software Features -

Smith.ai

Top Features
33/50
Show Lead Capture Software Features +
Typeform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smith.ai
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Typeform
  • By Typeform
  • Located in Spain
  • Founded in 2012
Smith.ai
  • By Smith.ai
  • Located in United States
  • Founded in 2015
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