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Grade.us vs ReviewTrackers: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 3,433 reviews from Review Management users.
% Fit
Not enough reviews
Feature ratings
Review Request
1.0
Negative Feedback Management
3.0
Review Monitoring
5.0
Response Management
5.0
Review Notification
5.0
% Fit
High performer
Feature ratings
Review Request
4.6
Negative Feedback Management
4.6
Review Monitoring
4.9
Response Management
4.9
Review Notification
4.8
User satisfaction
4.8
User reviews250
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
4.7
User reviews172
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Grade.us lets agencies and marketers manage hundreds of clients/locations in one dashboard. We cover industries including auto, healthcare, home and professional services, hospitality, retail & more.

Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-65851132-f58e-4b88-f094-08d8bc0d2c3e
Julie W
Web Project Coordinator
4.0

Julie W: Hi, my name is Julie. I'm a project coordinator in the digital marketing industry, and I give Grade.us a four out of five stars. So when we were looking at different review marketing softwares, we were really trying to come up with a great system that would be as automated as possible to help our clients gain more positive reviews online. And when we were considering different tools, we also considered BirdEye and ended up choosing Grade.us instead. There were really three main reasons why we chose Grade.us instead of BirdEye or the other competitors. The price was right, especially as we added more and more accounts, more and more clients to our account. The features and functions were exactly what we needed them to be, and it was also very user-friendly and very easy to use and to upload lists of clients to send review requests to. When we first started using Grade.us, it was very easy to get started. Their support team is great and they helped with all the questions that we had along the way. Really though, it's designed to be very user-friendly. So it wasn't too much of a learning curve. A little bit of having to look around for a few different features that we needed or having to go to different screens, but once we got the hang of it, it was super easy. If you are looking for a great review marketing software, I highly recommend Grade.us. And if you're shopping around, whether you are a digital marketer who's helping your clients to get more reviews or whether you're a business owner who wants to get more great reviews yourself, just some things to keep in mind are, think about all the functions that you're going to need. Think about how the process is going to work from start to finish. How are you going to get that customer information so that you can send request to them to leave a review? Really think through the whole process and the whole system and make sure that you're choosing a software that has everything that you're going to need.

How Capterra sources reviews
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video-454489ee-026c-476b-4b00-08da32e14052
Keith T
Dev
5.0

Keith T.: Hi, my name is Keith. I'm a senior software engineer and I give ReviewTrackers five out of five. For more reviews like this, please click below. Before ReviewTrackers, we had a lot of in-house development for reviews and tracking the reviews, and it was very time consuming to develop it and keep it consistent with Google Reviews and other reviews and just have one source for all of our reviews. We chose ReviewTrackers because, before it took us so much time and effort, and ReviewTrackers just integrated with all of our systems, all of the different things that we were using, and looking at metrics for. For ReviewTrackers, it was pretty easy to get set up. There was some online documentation and we actually talked to a customer service rep who helped guide us through a lot of the integration. Even my boss was able to do a lot of the work himself and we were able to migrate everything else, and there was some good FAQs online that we could actually find. We talked to a rep anytime that we really needed any kind of help. For anyone that's starting ReviewTrackers, please feel free to reach out to anyone else. The community is great. The reps are great. There's some really good, valuable resources for that. That was something that I would recommend, not to hesitate with any of that stuff. And do it sooner than later, because it really saved us a lot of time and effort just making that switch for everything.

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View all video reviews
User interface
137378 video thumbnail}
1 Video
140801 video thumbnail}
1 Video
137378
5 screenshots
140801
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Grade.us

23/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Multi-Language
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Review Badge Management
  • SEO Management
  • Social Promotion
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Website Integration
  • API
  • Campaign Management
  • Dashboard
  • Data Import/Export
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SMS Messaging
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Widgets
See All features
Hide Review Management Software Features -

ReviewTrackers

Top Features
44/50
Show Review Management Software Features +
Grade.us
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ReviewTrackers
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Grade.us
  • By Traject
  • Located in United States
  • Founded in 2011
ReviewTrackers
  • By InMoment
  • Located in United States
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