SparkTG VCC vs Nextiva: Which is a better fit?

User interface is excellent. The dialer is great, fast, secure, stable, easy to use, efficient, and has excellent features.

Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off.

In terms of stability, It is very good and a feature-rich platform...has great customer support and its account managers and relationship managers are helpful.

Appears as SPAM often which causes drop-offs and people don't pick up calls.

So far so good, hoping it remains the way it is as of now.

Then multiple changes in pricing and agreed offering ruined the experience.

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time.

Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.

The overall experience was wonderful. I had a great salesman and a great implementation specialist.

The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.

We have been nothing but happy with our Nextiva service. They have provided a complete VoIP solution with every option we wanted, and then some, at an amazing price.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.

Ivan I

Corporate Lead

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.

The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.