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SparkTG VCC vs ClearTouch Operator: Which is a better fit?

Updated on January 8th, 2025
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Summary
Key features rated by users
Features selected based on 955 reviews from IVR users.
% Fit
High performer
Feature ratings
Call Routing
4.7
Call Center Management
4.6
Call Recording
4.9
Call Monitoring
4.8
Call Logging
4.8
% Fit
Missing features
Feature ratings
Call Routing
4.4
Call Center Management
4.6
Call Recording
4.6
Call Monitoring
NA
Call Logging
NA
User satisfaction
4.6
User reviews33
Ease of use
4.7
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.6
User reviews36
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

We fit across different industry verticals, hospitality, healthcare, e-commerce, logistics, government, political, education, finance and more

Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
137672
1 screenshot
210685
5 screenshots

SparkTG VCC

Top Features
50/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customer History
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Phone Key Input
  • Predictive Dialer
  • Pre-recorded Messages
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
See All features
Hide IVR Software Features -

ClearTouch Operator

5/50
Show IVR Software Features +

SparkTG VCC

--

ClearTouch Operator

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SparkTG VCC
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClearTouch Operator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SparkTG VCC
  • By Spark TG
  • Located in United States
ClearTouch Operator
  • By ClearTouch Connect
  • Located in India
  • Founded in 2000
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