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Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.
AskNicely is for marketing, operations and customer experience leaders who want to increase repeat purchase rates and referrals.
The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason.
The animation between questions is a little lacking. Background options are a little limited.
This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue.
Once they implement this feature, it will no longer be a 'Con.
All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic.
I stopped hesitating and bought a Zonka Feedback.
Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams.
One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes.
The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen.
The think i dislike the most is the inability to manage people the away I find to be most intuitive.
We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.
Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.
I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process. The surveys themselves are visually pleasing.
The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.
Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.
Missing a few things I think would be common sense for the program to have.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zonka Feedback
Top FeaturesAskNicely
AskNicely
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