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Growing and scaling Manage Service Providers (MSPs) Medium to large businesses
MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
Support has been very hit or miss and lately they have fallen into the "Miss" category. We had an issue where monitored services of a device were disappearing.
I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.
They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
NCentral's features and automation capabilities are awesome, also the price is a really good deal.
After using it for 3 years, N-Able was a frustrating experience.
Easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry.
Support is frustrating to deal with at the initial levels.
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.
Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.
Terrible customer service, NO Support, slow, lousy features for the price.
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
The mobile device management module does not work well.
The visual design of Kaseya is very pleasant on the eyes. Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design.
It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line.
Prioritize real-user-identified key features according to your needs to find your best fit.
N-central
Top FeaturesKaseya VSA
N-central
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Kaseya VSA
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